First of all, let me say that I don't often write negative reviews even when they are applicable, but in this case I must make an exception. (I am a PhD student studying at LSU and had never before brought my motorcycle to Rad Cycles.)
My experience with Rad Cycles began after an a friend of mine recommended the shop claiming that they did quality repair work. After my motorcycle stopped starting unexpectedly, I brought it to Rad Cycles to be evaluated. Several days later without hearing back from them, I called to check on the status of my bike. I spoke with the owner, Robert, who in this first instance was very helpful. He mentioned that the problem was a 'short' in the wiring harness and that the wire containing the 'short' needed to be found and replaced. After inquiring about the total cost, Robert told me that it would cost roughly 200 dollars to fix. Needing the motorcycle for daily transportation and unable to get a second opinion, I gave Robert the "go-a-head" to complete the work necessary to get the bike running again.
Several days later, I retuned to Rad Cycles to pick up my motorcycle expecting the problem to be solved. I paid in full and was told the the problem had be 'fixed.' They (two disgruntled repair technicians) pulled the motorcycle around to the front of the shop, handed me the key, and walked away - all without saying a word. Although I was expecting a full explanation as to what was actually done to the bike, I conceded believing that the work had been done and the bike had been restored to full working-order.
So, I hopped on the bike and started to drive home. About several minutes into the ride, I pulled up to a traffic light. As I came to a complete stop, the motorcycle stalled. Thinking this was just a 'fluke,' I attempted to re-start the bike. Following the instructions I learned from the motorcycle safety course I had taken, I flipped the engine cut-off switch to the 'off' position. As I did this, I noticed that the switch was completely disconnected. So, feeling like the technicians had forgotten to re-connect the cut-off switch, I brought the bike back to Rad Cycles.
I approached Robert once again and mentioned that the engine cut-off had been disconnected. He replied by saying, "I debated whether or not I should tell you when you picked up your bike." He continued by explaining the the engine-cut off was the problem and that he had his technicians simply over-ride the switch. This was never mentioned to me previously and was done without my approval. He said that he didn't want to write in on the "ticket" or mention it to me because disconnecting this engine cut-off switch is technically illegal and he could get in trouble from the DOTD for doing this. I told him that I didn't ask him to do this nor did he ask me if I wanted this done to the bike. After asking him to rectify the problem, he told me that I would have to pay another 200 dollars in parts and labor to fix it. I told him that I had already paid him to fix the problem, but instead was given a service that I 1.) didn't know about and 2.) didn't approve them to perform. Also, during the repair process the bike was clearly dropped resulting in large scraps on the side of the bike. They also striped the screws holding the battery in place and replaced the air filter with a piece of foam of a completely different size.
I was forced to leave the shop without having the problem fixed and did not receive a refund. I have since contacted the Department of Transportation here in Louisiana and have reported my experience to the Better Business Bureau.
If you are considering using Rad Cycles, I urge you to reconsider.