This rating is based on customer reviews, inventory size, pricing, and service quality
Head Automotive in New Haven, KY scores 83/100. Reviews are largely enthusiastic—many praise Mark and team’s transmission expertise, honest advice, and friendly, professional service. Pricing is often called fair or cheaper than competitors. Turnaround ranges from next day to slower at times due to a small shop. A few reviews allege poor or deceptive service, creating some inconsistency, but most report durable rebuilds and helpful staff. Little to no info on inventory variety, yard organization, or ease of finding parts—feedback skews to repair work rather than a parts yard.
What clients say about Head Automotive in New Haven (KY)
Head Automotive completely blew me away with their transmission repair work on my truck. They thoroughly diagnosed the issue, replaced the torque converter, completely tore the transmission apart, and replaced every single worn or damaged clutch ring. On top of that, they upgraded the internal valves and bearings to make sure it runs better than ever. To top it all off, their pricing was unbelievably cheap compared to every competitor I checked out. If you need honest, high-quality mechanical work, this is the place to go!
They’ve now rebuilt 3 separate transmissions for me. The first two outlived the trucks they were put in. Second truck threw a rod 375,000 on the truck and motor, 75,000 on the rebuilt transmission. Two weeks no interest on FB marketplace. I changed the add and listed the transmission being rebuilt by Head Automotive, everything else stayed the same. It sold 24 hours later for my asking price. The man drove two hours to trailer the truck. He told me he came for the transmission, because if you know, you know. The third truck traveled almost 200 miles by wrecker to go to Mark’s shop ( if you know, YOU KNOW! ) Pricing is beyond competitive for junk builders. Honest, fair and they build a damn fine transmission! They do more than transmissions.
Wish I discovered this place sooner! Steven was the mechanic who helped me out airing up my tires. His customer service led me to recommend my sister get her buick park avenue fixed. They had to fix her rack in pinion steering and tie rod ends. Not onky were they fairly priced, but they were fast. We dropped off Monday, n picked it up the next day. I live in Bardstown, I will drive to Head Automotive in New haven from now on for anything my car needs. I highly recommend Steven and Head Automotive.
I had the transmission pulled and rebuilt by them. I am completely happy with all the work that was done it's been doing great for the last week and I don't think I will see any problems with it. The service was great to say the least. It's a smaller shop so not a real fast turnaround but I'm completely fine with it knowing I'm getting good work done. If ya need some work check them out.
They did very poor service! Must depend on who you are to get anything done other reviews are very deceiving! I wouldn't take a horse drawn wagon to him. Very expensive lesson learned. Next time we deal with him will be in court!
I've used heads automotive in the past and currently have a vehicle there mark has been more than helpful with all my questions and the service has been excellent
