What clients say about Grassy Auto Parts in West Liberty (KY)
Walked in on Monday to order parts, was told I could have them by Tuesday, Tuesday turns into Friday and the only reason I got them by Friday is because I had to complain on repeat.
Prices were higher than new prices the only reason I picked these people is because they were local and it was convenient if they could have had the parts on time.
Tried to give me a broken part on top of being overpriced and late. Insane.
I ordered a fuel pump and they got mad because I had to contact their boss to get my order took care of because they was taking days longer than they said so when I picked my fuel pump up it was dirty and had sticks in it and it’s a fuel pump u gotta put in your car so he tells me the dirts fine so I asked does he put dirt in his gas tank so they got me a dirty fuel pump on purpose so I’d have to return it and get my money back and waste my time!!! Complete terrible service and they’ll give you parts that ain’t worth nothing!
Ordered parts all three had issues not listed to include a big gash on the hood and a bent fender with paint flaking off that I was ignored when I texted it to my salesman. Was told delivery on wed on Friday I received a call stating it would be the following wed so I had to drive the hour and a half to pick up the parts that’s night. They did issue a partial credit on the hood gash but just blew me off on the fender. Do better they do not deserve your business.
DO NOT DO BUSINESS HERE. IVE BEEN WAITING ON MY REFUND OF $196 FOR 1 MONTH. MESSAGES RECEIPTs CONTINUOUSLY PROMISING A REFUND BUBBI SENT ME THE WRONG PART TWICE I DROVE 2HRS TO RETURN THEIR PART AND I STILL HAVENT RECEIVED A REFUND FROM FEB 27TH as of today 4/17/25. Shut this pitiful place down robbing people of their hard earned funds. Bubbi is a liar!!
Better request multiple photos to verify they didn't screw up inventory and have you drive 2hrs for something that won't fit on your car. Then they argue that it is the correct size because their paper says it is, when the stamp on it says otherwise. Thanks for nothing.
Very rude delivery driver. One of our workers offered to back the truck up as they do for everyone and she threatened to take the part and leave if he ‘asked anymore questions’. A no would have sufficed.
Response to owner*: It is understandable if they couldn’t move it for her, but we offer to everyone who is pulled to the door because we want to avoid risking OUR customers cars if at all possible.
So what does that have to do with her hostile attitude towards a simple offer?
I ordered an axel for the wife's car yesterday and the person that I talked with told me as soon as the parts are paid for they pull them from the junk cars to fill your order,so we payed by credit card over the phone,we then waited til almost closing time to pick up our parts,(axel and nut) well they barely did find proof of payment and told us it wouldn't be ready til tomarrow (today) the last words to said yesterday was to make sure the nut is with that axel.Today the wife picked it up and they said the nut was rusty and probably wouldn't work,that you can pick one up at ACE hardware,lies,when the mechanic also got the news he was speechless,you can't even order those he says,then we call grassy back and asked to get the nut from the other side of the car,they said when they take parts from the junk vehicles they put em all in a bag and throw them away,lies,it's a recycle place also. Why would you pull both axles when we only needed one,lies again. This axel had already been pulled and my guess was ready yesterday and they just didn't feel like it was important enough to do what little effort it takes to hand it out the window,but then I guess enough screw ups and customers wanting to pull them out the door to teach em something else,they're too afraid to let patrons come inside upon arrival to buy their parts . Cowards , ineptitude breeding den of mindless zombies,without the stammer.ill never trade another nickel with this place ,and I advise others not to either.i hope the find a real job...not in the public eye.
I’ve had nothing but headaches dealing with this business ! Countless times. The most disorganized place ever. Just call ! If they answer the phone! Miracle if you get what you paid for a the time you invest to receive the wrong part period…………..
Really helpful people. Went to pick up a back window for my bf's car at Grassy. When I got there, a chick at the window did the necessary paperwork, then had me pull to the side door. She came out carryin' it herself! I was wowed! Lol. You go girl! Ya'll...get whatcha need at Grassy!
I'm consistently impressed with the level of service at this establishment. The sales team, both men and women, go above and beyond. Their facility is always immaculate, and the warranty is a great perk. The staff is friendly, approachable, and truly knowledgeable. I'll be a regular here
The lady working in the front office was every helpful. She made sure I got the right part this time. The parts I have got is good they work as they should. Keep up the good work.
Been there in person was friendly and helpful..last business I did with them was on the phone and had to get a windshield and it was delivered right to my door..very good service and friendly staff
My mom Melissa Smith paid them $83 for a rack and pinion and they told her multiple times they would refund her money. A month later she has no part and no money back. They are not trust worthy!
Ordered a wiper motor and transmission. First one didnt bolt right though their system showed only 1 type available for my year model. They quickly switched the part for me with the correct unit and it works fine. Price was great and service was impeccable. Great place for parts. I will definitely be doing more business here!
I've tried calling more than 10 times in 1 day just to try and see if they have an alternator for my suburban and still get no answer at this point it's actually pointless to be open if ur not gonna answer a phone to sale parts
Was very pleased with my experience and help I received from Brian sheets at grassy!!! He was very helpful in anyway possible good people I highly recommend grassy and Brian sheets in parts !!!
I paid 1001.00 for a 2008 Mercury Mariner engine with unknown miles. Was quoted a 200.00 core charge on a recorded line. They took the 1001.00 out of my account and redeposited 100.00 for the core instead of quoted 200.00. Then told me it was in Lexington and it had to be shipped to west liberty the next day. I received a phone call shortly after money was taken out of my account saying it was there. No way it got from Lexington to west liberty in 1 hour. But you better believe they charge me 51.00 for it...damn crooks. I' pay double next time before I will ever dial that number again.
Its hard to give a accurate review during a pandemic but as of now they're slow , I called 3 days straight and couldn't get through on the phone so I took a chance and went there and have to wait another day on the part , they wouldn't take the time to remove 1 10mm bolt so I've got to make another trip back ..again a lot of this is due to the pandemic
I needed a very hard to find rear differential. They had one. I drove 8 1/2 to pick it up. The price was very cheap. The differential worked perfect in a 4wd.. Thank you so much for such professional service. Tom from Tennessee.
Called Brian, great experience- verified w/ photos part was correct before shipping, shipped quickly. Soundwerk Car Audio in N Richland Hills TX thanks Brian and crew for helping us help our customers
My name is Greg Field from hartford CT. I am 61 years old and disabled, on very low disability income, $1267 a month. Kristin Allen is the VP of this business who cares more about her profits than she does about her responsibility to her customers. This is a disreputable auto parts company which does not stand behind the quality of its parts. I have sued them in small claims court and filed a complaint with the better business bureau. Prior to purchasing an ECM computer for my year 2000 geo metro 3 cylinder engine, which I had installed in a 1997 Geo necessitating that I get the matching ECM, I spoke with a sales rep at Grassy Auto Parts to be sure of what I was buying. I was very clear about the application for which I needed it. I have worked on Geo Metros for over 10 years, rebuilt and changed engines, and have quite a bit of expertise with these cars. I then purchased the ECM unit for appx $75 with shipping. I installed it and the car ran, but with the check engine light lit, and I couldn't figure out the problem because I assumed the ECM was good. When my mechanic tested it he found that it was the ECM which was defective, specifically it signaled the check engine light to indicate a problem, when there was in fact no problem. It is a defect in the circuit of the ECM. The mechanic had state of the art test equipment and there is no doubt that this computer will not function correctly in any car. It may have been an honest mistake on the part of Grassy Auto Parts, but rather than take responsibility for it they are trying to blame me. I have the written test printout as well as the repair invoice. As a result, I had to pay the mechanic for another ECM as well as the labor for diagnosis and installation, appx $350.00. When confronted with the issue legally, Vice President Allen lied in writing about the circumstances, claiming that I had mistakenly ordered the wrong part. She failed to differentiate between the Car's year, and the year of the engine, using the car's model year as an excuse. It is the engine year which dictates the type of ECM as well as any and all other drive train, mechanical, and electronic parts. In her response to my complaint against them she also lied in stating that they had offered a refund. She further claimed that she did not receive my 2 emails describing the problem and requesting a refund, though I can prove otherwise based on server records. If she didn't get my email then how can she say they offered me a refund? I doubt very much that vice president Kristin Allen knows much if anything about the mechanics of a Geo Metro or has any standing to make the statements she made, and she certainly was not a party to any conversations or transactions. Lastly, when she received my written complaint, she made no good faith effort to contact me to discuss a resolution. That speaks volumes. Any reputable business puts the satisfaction of its customers first and foremost. That means sincere and good faith conversations regarding quality issues. They made no attempt whatsoever. Making matters worse, they are trying to cheat a disabled person out of his very limited income. I am seeking a court judgment ordering full restitution for purchase/shipping, plus reimbursement for the labor required to remedy this. I have attached hereto all documented proof of the facts stated herein, including a document wherein VP Kristin Allen lies to the court about the facts and circumstances. She may very well find herself charged with perjury if she persists.
Whenever I visit GAP they greet me with a professional, friendly, helpful, service. That make my visit well worth my time. Getting played is as easy as handing the clerk your slip from the scrap yard. Thank You: the staff of Grassy Auto Parts/Salvage!
Good luck if you ever need to file a warranty claim. When I called to dispute the guy on the phone told me that the part in question wasn't covered by their warranty and his actual quote was "I am sorry that we gave you a free part." Terrible way to run a business and they will never see another dime from me. If I can do anything in the future to keep others from spending money there, I will.
Parts come with a warranty yeah right. Had a customer buy a 3yr warranty we thought it was through grassy but NOOO they had a 3rd party warranty. Oh ya know they just love replacing engines so after they denied claim guess what grassy said after doing ALL our business with them for 6yrs. We're sorry nothing we can do. WOW thanks! Will never use them again and HIGHLY recommend you get out before a warranty issue gets you.
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