What clients say about B F Evans Ford in Livermore (KY)
This was the easiest vehicle purchase I have ever completed. The entire experience was outstanding. I traveled 400 mi to buy from them and would do it again!
I finally decided to trade in my faithful Ford Edge, also purchased from B F Evans. I chose a Ford Maverick. It was a great experience. Graydon Turley listened to what I wanted from my next vehicle and he delivered. I trust the whole team at B F Evans Ford. The service team is the best also. Thank you.
I have bought many vehicles from Evans Ford. Their trade in offer of my vehicle is always fair; and bottom line purchase cost is sometimes better than I thought possible. I shall continue to be their customer.
I understand that every dealership service department is different, but I expected “The Works” at BF Evans Livermore to be similar to other Ford dealers. I really needed to know the condition of my brakes and battery, which other dealerships have always listed. When I received the worksheet, I was concerned that literally everything was “good.” My tires, rated for 60,000 miles on a truck with 58000+ “good” with no tread depth recorded. My original brakes, no measurements, just “good.” My 6 year old battery, no amps, just “good.” To the credit of the worker at the service counter, I asked about the battery reading. He called the technician who came with scanner in hand to check it. The scanner couldn’t read the battery (meaning it was never read). After being unable to read it, the technician advised me to replace it (thus moving the battery from “good” to “bad”). The cashier had no idea how to honor a service coupon listed on BF Evans website, but thankfully someone in the back seemed to know. Rebate should be coming in four to six weeks (hopefully). I was absolutely shocked to learn that the Ford dealership can’t sell Motorcraft oil filters as cheap as Amazon or Walmart (BF Evans = $12.70, Amazon/Walmart = $8.44). I know this review might seem negative, but all the people from the service counter, to technician, to the cashier, to the random employee offering me coffee while I waited were friendly, helpful, and hospitable. I’m confident in their desire to offer customer satisfaction- in my case, it simply fell short- but I believe they will address these issues to be even better in the future. For anyone considering getting their vehicle serviced, the Works package and price is not the same at all Ford dealers, so ask ahead of time to know what will happen to your vehicle, what will be told to you, and what it will cost you.
Update: The owner of BF Evans Livermore contacted me and said he had discussed the points brought up in my review with his shop. To me, that’s a quality move. Every business can have hiccups, it’s what’s done with them that shows what a business is really about. I will likely go back for service in the future.
BF Evans has nevered failed to surpass all of my expectations. Five stars across the board. Best regional Ford dealer by far. Exceptional customer service is their standard!
Thank you for making our car buying experience personal and stress free. Everyone made us feel welcome and we are so happy with our new Ford Bronco Sport. Thanks again!
I contacted BF Evans Ford in regards to a recall for my vehicle. Arranged for them to come pick the vehicle up which they did on time. The folks who came to get it were very friendly. I got my vehicle back in short order. And as it was when they picked it up, I have been a customer of BF Evans Fordbefore and would recommend them to anyone
Was very impressed with this dealership. My salesman Todd Wilkerson was the best. I love the smaller dealership,they have time for you. Met the service dept people cause I plan to continue to get my vehicle serviced there. Very positive experience. Thank you to Tood for making this purchase the best experience I ever had buying a vehicle.
Excellent job by Jacob & Josh and the B. F. Evans service department on the transmission issue on my 2019 Platinum F-150. I highly recommend these extremely professional and dedicated guys. My next Ford will be purchased at B. F. Evans.
We are so thankful to have a place like BF Evans in our community. They are a great dealership. Not only do they have a great selection, their staff is top notch! Graydon always goes to work for us. On top of great staff and service, they do wonderful things for our county and their support of our youth is unwavering.
Excellent service and salesmen. There was a small issue by they kept me in the loop and worked with me through the whole process. Would definitely recommend them.
This dealership is top notch. They are very friendly and knowledgeable. We have purchased several Ford vehicles from this dealership and have always been treated fairly. Highly Recommended….
We always have a great experience with B.F. Evans whether it be maintenance or buying a new vehicle. We’ve done both lately, thank you Graydon for a smooth deal on our new Explorer!
Came over 60 miles to see a truck, that I was informed same morning was there. Got there it wasn't. Then was informed bed damage was sent off to have fixed, knowing we were coming to look at. Sales people were absolutely NO help.
I bought a Ford Explorer from BF Evans Ford , Bo Oliver was was my salesman, very courteous and knowledgeable, I definitely recommend them to anyone looking to buy a new or used vehicle. Awesome experience. Thank you Bo.
This was the best buying experience I've ever had! We were shopping for a great used car that will soon be for my daughter, so we wanted something we could trust! B. F. Evans was able to provide us with a vehicle they originally sold new, and knew the full history of the car, giving us that peace of mind we were searching for! This dealership has several loyal buyers, who trade in their previous car, giving used buyers the best opportunity to purchase a high quality well maintained ride! Bo Oliver was so helpful, and got us the deal we wanted! We haved used this dealership for years for maintenance and repair and they always go above and beyond any other dealership! I couldn't be happier, and neither could my daughter! Thank you B. F. Evans!
Salesman, Todd, allowed US to tell him what we wanted. He listened and helped guided us through the building of our F250. The owner helped as well.
We were kept informed of process and delivery.
We were given lessons on how to use the electronics and was told, and I believe them, that if we have any questions call or stop by.
Pricing was fair to both us and dealership.
No buying "pressure".
Great service and professional staff. Bo our salesman I would recommend to all. Very knowledgeable in getting you all set up.
The F150 Tremor rides as smooth as one can ask!
My wife and I recently traded for a 2024 Ford Explorer. Our overall experience was very positive at BF Evans. The sales and financing staff were knowledgeable, courteous and timely. No wasted time on sales games that we have experienced at other dealerships in the past. Our negotiations were fair, honest and free of sales pressure. We highly recommend Bo Oliver and BF Evans!
We have purchased vehicles from B F Evans Ford since 1972. Always good products and great service. I am a loyal customer because of the way they treat me every time I visit them. Thanks Todd Wilkerson and Tiffany Wilkerson for putting us in our new 2025 Ford Explorer Platinum Series. Until next time thanks again B F Evans Ford!!!
B F Evans does a great job of listening and allowing time for us to discuss and choose what we like best. They are the only place we will buy from. Local deals and local people! Very friendly and helpful. Graydon took the time to help us set up the Ford pass and sync. We love our new truck! Thank you Graydon and Tiffany for helping us and being so friendly and helpful!
The new pick up and delivery service
BF Evans provides is a game changer. I can keep up on all my services, without having to give up any of my time. Great place, great service and great people !
Thanks BF Evans !
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