I needed a transmission filter so stopped in Maysville O'Reilly's to pick one up, seeing that the kid waiting on me seemed unsure about which part I needed, I gave him the title so he could have the vin number. The first day he sent me home with a oil filter. Today, I make the 30 mile trip back to O'Reilly's just to be given the wrong filter once again. On the third trip my very irate mechanic took me and needless to say, he pulled the correct part immediately. I think it's ridiculous that it takes three trips to get the correct part. I think some compensation for peoples time and the gas wasted. Get it right, I don't want to have to show my ass to get the correct part, but I can.
They told me a lie about ordering a new part for a 2006 Honda Civic DX sedan and I spent all day long traveling from Milford, OH to there in Maysville, KY O'Reilly Auto Parts store and they didn't order the part I needed to fix my car.
Today(11/2) around 10:30am I went into the store to buy a head light. It went out and I was going to attempt to try it myself. The guy working went over and beyond, I wish I knew his name!!! He literally installed it for me and was sooooo nice!!! I am so grateful and blessed he was there to help me!!! If you happen to see this, thank you soooo much for your kindness!!!!
The man and woman working 7/3/24 after 5pm. WERE AMAZING! They made sure all our parts matched what we brought, made sure we got our warranty for parts, and they helped carry everything to the truck!!! Super personable, and I am beyond appreciative!
This place is by far one of the cheapest and best places to get anything you need related to your vehicle. The staff is super friendly and always willing to help and answer any questions you might have. I've had to stop in here quite a few times over the past couple months and each experience as just as good as the last. And I'm pretty sure they know me by name now lol.
What can I say, service is good. But most of the auto parts places charge a lot for parts. Most charge about the same. There are 4 in the area. There must be good profit in selling parts because why can I buy a 200 dollar part for $58 online from Detroit axel? And that includes shipping. Guess I will never know
I stopped in for a quart of transmission fluid and used a coupon they emailed me for my birthday, the lady working there was very nice and professional at her job, she also gave me a flashlight for my birthday. Thanks O'Reilly's, I don't get anything like that at AutoZone or Advanced Auto.
These guys are in my top three auto places for my automotive needs. They are probably the best stock store in my area and have most parts I need already in stock. Will definitely continue to haunt their store as long as they will have me!
Place was packed and kind of disorganized. But the online order was there when I got there.
Update: so there's a new staff. The new store manager is amazingly helpful. She knows her trade and is happy to help if she can. Much better experience this time.
I highly discourage giving this place your business. Nothing but thieves work here. My daughter dropped off a package meant for UPS pick up that someone there has now stolen. The guy never informed her that they weren't a UPS Drop off and took the package. (I have no ideal why they popped up as a approved drop off location).The next day I called after noticing the package was never picked up and nobody there seems to know anything. I'm not sure if they stole it throwed it away or what the heck they done with it but it's gone and nobody there will own up to it. In my opinion the guy shouldn't have even took the package in the first place or told her he had no ideal what she was talking about. Which surely falls into a theft category but I guess that'll be up to the police and Amazon to figure out. If their shady on something this small imagine the bigger stuff.
Ok customer service once your in the store however if you call good luck. 3 to 5 employees usually standing around talking while phones just keep ringing. Every missed call is a missed sales opportunity!!
Was told both my parts would be there at 12. Only 1 ended up showing up. Then was told it would be on the truck that came at 3. Drove back 25 minutes one way, and did not show up again.
Always have five star service there. Little slow on answering the phone sometimes. But they always have what I need or can get it for me the next morning.
I don't know much about cars, but every time I go in there I feel like I know more about vehicles than they do, also they have only ever been rude to me and friends
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