What clients say about Mason County Auto Sales in Dover (KY)
Always had great service and friendly staff as well if I had any issues the were quick to make time to listen to what I said and were very prompt fixing any problems I had
Do not recommend. Went in to purchase a vehicle. They gave me a down payment amount. After going out and looking at the second vehicle again, the “office manager “ Kathy; had called the Owner Steve. Given him the wrong name and information about me. Insulted me and made false claims about my history buying from them. (Have not only bought a vehicle there before, but traded it in and paid the new one off within a year). They refused to get off their lazy butts to help jump a dead battery in a car on their lot and made me and my dad have to do it. At the close of it all, they upset my fiancé and made me walk away. If I could give this place a 0/5 I would
Amazing people especially Felicia hargett she's a sweet person amazing person. they are really friendly if you have any issues they will help you and fix it.
I have NEVER in my life been treated so horribly!!
While trying to pay for my vehicle I had to switch employment so I got behind, which of course they repoed. I was employed but had to wait the few weeks until pay but I scraped and borrowed and got it out. Paid an enormous amount of money. However I was not out of the hole and now owed everyone. While trying to catch up, 2 or 3 weeks after the 1st repo I leave work and have no car AGAIN. Which hey whatever I know how cutthroat they were to start with but I was absolutely trying my hardest and was at my new job! Anyway, A MAJOR tragedy struck and I was in Tennessee attending a funeral, so I called the office and said I'm in the middle of a MAJOR. Life event but I will be coming and will be getting the truck out AGAIN! I was told I had 30 days from the repo so I said okay thanks, I have the keys because I had a lot of personal things in there and no matter what I WILL be coming for my things within the 30 days!! Please bare with me, I'm going through a huge loss but I will absolutely be coming for my stuff within the 30 days and hopefully I'll get the truck back too! Okay great they said!! So WITHIN the 30 days I go to get all of my passed away family members tools and lots and lots of sentimental, non replaceable things plus some brand new things still in the boxes, pictures, etc. I opened the door to the vehicle and it's completely cleaned out except for tons of garbage from the scum ripping through my things.( I was given a name but.)So I go in and ask for my things and ? nobody knows where anything is!! They actually try to tell me that I had 30 days for the vehicle but only 15 for my personal belongings inside of the locked vehicle!?! My tags that are supposed to be mine permanently are gone! I've never gotten any of my stuff back including MY tags!! I've just completely avoided it all together for a bit because just writing this review I'm shaking uncontrollably and my heart is pounding louder than the TV! I understand that the vehicle was on me! It wasn't anyone else fault I was going through horrible times. Although it was very heartless not to give a little bit of time, knowing I got the new job and would get paid because that's where you took the vehicle and I had to walk home! We'll say all that's on me, I knew better and I'm stupid and was very desperate! But stealing everything! when I called the owners direct cell phone to explain and let him know I would be there for my stuff. He said it was fine and I had 30 days. Then I guess they figured out the tools were nice and old and it took someone a lifetime to aquire them and the brand new speaker that I had to borrow because the radio would constantly blow fuses. I guess they said oh who cares, it's not us or our family or our personal belongings.. steal everything and they did and I mean everything!! I've waited a while to do this review because I kept thinking no one is that cruel! Nobody is that heartless, maybe theyll wink wink find a few things for me!! Wrong! This was the absolute lowest of low!! There's a special place for people like you and Ive never heard of giving 30 days for the vehicle but 15 for my TAGS and everything else I own inside of it!! I hope you all enjoy everything you got and I really hope you get what you deserve! I'm not sure who's been enjoying my tags for months but that's definitely illegal! To the public, this is massively long but every word is 100 percent true!! Please don't get as desperate as me and let EVIL push you down even further than you may be at the moment!! This was done out of pure cruelty and just the ignorance of people who have a little $ and a little push in the community! I have something The people who run this place don't!! I'm a good person, I don't kick anyone while down, then as they are climbing up kick again and steal everything they have!! Whoever took the tools that were searched for and hand picked for me, I dream are alone and miserable until your evil end ✌️
Unproductive to say the least... Called ahead to get info on cars available on lot and pricing... Was lied to apparently bc when got there ALMOST 2 HOURS LATER was told such conversation never took place
False advertisement. Posting cars online and saying they're $750. Drive 2 hours to test drive the car, and they then told me it was $750 down PLUS a monthly car payment. Not like the add on market place advertised.
I really wish they would have a little more respect towards there customers. I don’t recommend buying from here unless you wanna be treated disrespectfully. 1 star
I love this place, very good to the customers and I had a little problem with my car and they are fixing it. They love saving you money. They work with you the best they can.
They had/have a post about school buses on Facebook. I messaged them over a month ago about purchasing all 16 they had available. Lady said she would get information and get it to me. I messaged periodically after that after never receiving that message. To this day, I have not received any information. You’d think if you had a buyer that wanted to purchase 16 buses, you’d get back with them. Don’t waste your time trying to do business with these people, they do not value a customer. 0/10 stars.
Update, the “Owner’s” response to the review is a lie by saying they never received messages from us. I’ve uploaded the messages sent back and forth for the month of October and November. I’m sure they will now say it was a ghost messaging us.
I had bought a fuel pump a couple of months ago and I was overjoyed to find one at a good price for 45 dollars from mason county auto and walked away a very satisfied customer..... I did have issues with that fuel pump and I went back to them and they took care of the matter very professionally and gave me another fuel pump..... I was so satisfied that I left a wonderful review and recommended to others to shop for there parts there..... Well today my second fuel pump went out and I called them and explained I was on my way to work and this fuel pump went bad,and I was told by the customer service rep that the owner would give me a call to see how to resolve my issue and I did recieve a call from a lady that was very short and I couldn't even get one word out other then hello and yes ma'am..... She then went about telling me that she has my fuel pump issue documented and that it has been over the time and that they already replaced it once and that I am not getting a refund or exchange...... That was fine but I didn't ask for that I asked if I could come out there and let them see what the car is doing that is what I asked the first lady I talked to..... But the lady that called me was very blunt and made the comment that she hasn't got enough hours in the day to have a conversation with me,and then when I was trying to talk to her in response she cut me off and just hung up very rudely...... Now I remind you I am broke down and
I didn't call them to get nothing for free but if she would have been more compassionate she would of better understood that I was wanting to get another fuel pump get my issue fixed and go to work but she wouldn't listen to me..... I answered the phone with yes ma'am and with nothing but polite behaviour with her and as well with her coworkers..... I know my 45 dollar fuel pump isn't much to them and they could probably care less but considering the way the shape of our nation is in with all of us being out of work and for me getting back to work is number 1 and I am struggling to do it and I can't afford expensive car parts and I am doing the best I can..... And for someone to treat me and belittle me the way she did makes for a terrible outlook when a person is trying...... All I wanted was to resolve my issue and if they had another fuel pump i would of bought it if they couldn't honor this one...... If she would of thought back to last week when I called them and asked if they had a gastank for my car and was told I would get a call back to let me know if one was available which I never got she would of found out that I would of bought the tank and another fuel pump but she was so quick to dismiss me that I couldn't even ask her nothing and she hung up...... I am a African American man and the way I was treated personally was just awful and the fact that I extended respect and courtesy the whole time makes me wonder if my race is a issue and that is why I was treated the way I was..... I am going to report this issue with the local chapter of the NAACP and at least get a apology or closure to this matter.......
Daughter bought car, had accident, insurance cover, they didn't fix the car properly, the front end shakes maybe has bent axle, poor mechanical service, probably not certified
We drove 400 miles one way from Virginia to see a vehicle that wouldn't go beyond 13 mph, and wasn't the one advertised. The mechanic left a message at 9:15 PM when we had already driven 4.5 hours to say he had discovered an issue, clearly the same power loss he had supposedly already fixed by draining out the year-old diesel two days before. I had told each of them repeatedly that we live 6 hours away. We had been in contact with these folks for a full week, yet it took them until the last minute to discover this enormous and costly issue. He left only a voicemail when we were already practically there. No text, didn't ask the manager for my partner's number, which he had. When we got there we noticed 20k more miles on it, paint chipping etc. They had listed the wrong bus on Craigslist, and were showing us a "SALVAGE" vehicle, not the one we had discussed and seen. This explains the 1 star review average on Google.
Was very disappointed because my husband found a part that he needed for his truck on the website, called them and sent us pictures of the part we specified and was not the right part, and was extremely overpriced for the part.
I would give it less than 1star if it would let me..an all around terrible experience with this place their communication was terrible they told us they had a part that they didnt have we drove over two hours to get there just to drive an employee to the junk yard trudge thru mud for a mile just to be told that the part was not there and hadnt been there for a very long time..so a two hour drive just to be jerked around by people who clearly have no idea what they were talking about or had or disnt have,.the most unprofessional experience ive ever had anywhere..i will continue to put this on facebook twitter and anywhere else i need to to keep peiple from wasting their time like we have,.so we are out 2 hrs of our time all the gas money to get there and left with the heada he and frustration they caused and to make matters worse we left empty handed as well with. Arely a sorry from employees...a sad place of business they are clearly not inthe business to make money,,pathetic excuse for a business..
They said they had several 3spd automatic transmissions for my car. Drove 1.5hrs, and they only had 4spd transmissions. The inventory in their system is all messed up. Come to find out it happens all the time. DO NOT waste your time like I did. Plus when looking at the inventory, a lot of broken peices, as it is obvious they don't handle these parts with care. I would not buy any of the transmissions I had seen, even if correct.
