The worst place I have ever delt with!!!! I was parked at the church on S Keeneland for 10 min and they towed my car. No were does it say no parking after hours all it says is no parking over night so I called them asked if they towed my car they said yes and told me it’s $125 to get my car back. Why was I towed in the first place??? I wasn’t doing anything wrong!!!! I parked in a parking lot for 10 min!!!! I wasn’t there over night. Who even told someone to tow my car because the church said they have no contract with them to tow the cars in fact they don’t mind if ppl park there so that tells me they stole my car and I had to pay $125 to get it back! WOW!!!!!
Caleb was wonderful to work with. My cars exhaust fell out from under it on Friday and it had to be towed to the dealership. Caleb braved my icy driveway and loaded my car up with no issues. He safely got it to the dealership and kept me informed and sent a photo as well. This was a wonderful experience given all the previous stress from the break down. Would recommend Caleb with Classic Towing to anyone
Excellent team! Very courteous team members in the dispatching office as well as the guys out in the field. Shout out to Heather in the dispatching team and Brandon out on the field, for taking such good care of us.
Used Classic towing after the clutch went out in my truck and I needed it towed to a shop. James was super punctual and quick to call for directions at my confusing apartment complex(the apartment’s fault, not his). He is a very skilled driver and easily maneuvered around the tight parking lot. He was super friendly and even offered to drop the keys off at the shop on my behalf. Will definitely use for any future towing needs.
I want to start off by saying that staff were extremely responsive and helpful! They helped me get a spare on and filled with air in no time flat. However, when I got to the shop not half a mile down the road, it was discovered that 4 of my lug nuts were cross-threaded. What was a simple tire replacement turned into a nearly 3 hour job and an extra price tag for the additional labor.
I don't like leaving negative reviews, especially for what could be a small mistake someone made. My overall experience was good, but this mistake caused significantly more trouble and extra expenses than it should have. :(
Jake saved the day! Was waiting for another tow truck for an hour and when the driver got there he told me he couldn’t tow my car because of the circumstance, my wheel came off. However a new driver was sent to me and it was Jake from classic towing and with no hesitation he got right on it and took his time and made sure that no other damage happened to my car. Even went the next step to help me get a wheel underneath where my other wheel came off. 5 stars and a life saver if only I could get him every time!! If you’re reading this thank you Jake!!!
Bradley did an amazing job. He picked up our 1951 Buick Friday night.He totally cares about you and your safety and also your vehicle. He went above and beyond to make sure everything went smooth.
Brandon and Brad were amazing. I had a truly awful experience with AAA and they saved an absolutely awful night. I had run out of gas on a busy highway, I was exhausted from a long day and just wanted to get home. AAA said that I had to get back to my vehicle in order for them to help. But Brandon and Brad went above and beyond to take me to my car, put gas in my car, followed me back to the gas station and made sure I stayed safe the whole time. Thank you so much Brandon and Brad, true assets to Classic Towing.
AAA sent Maddie of Classic Towing, who came out at 545 in the morning and repaired a tire that I thought was completely done. Graceful, patient and efficient. Plus all the way from Richmond. You can't beat it.
Me & my husband got stuck on the interstate in Richmond, KY when we were going back to Cincinnati. The owner answered & gave us a very reasonable price and told us a driver would be there in 10 mins. The tow truck driver, Donald, was there in 10 mins. He was so quick & such a friendly man. He towed our van 140 miles to Cincinnati at 10pm. I am grateful Donald was our driver. Thank you so much to the team at Classic Towing! Your the best!
Today I was traveling to TN as my wedding is tomorrow. I had a technical malfunction in my car that made it inoperable (new cars are so fancy, but are ultimately, a horrible use of your money. I will be selling this car and purchasing something much more simple) and I used my warranty to allocate a tow.
Firstly, when on the phone with this company, the gentlemen was attempting to help me troubleshoot the issue for roughly 20 minutes. He helped me immensely. I was very very impressed by him and impressed by the fact he cared more about helping me, than taking my money.
Secondly, once we exhausted all of our options over the phone, Mr. Jake Richardson, the driver, arrived. Immediately, he recognized I was having a stressful event. He promptly stood by my side offering any and all help he could. Like me, he was not familiar with the hybrid system we were tasked with. Despite that, he exhausted all options with me to attempt to troubleshoot the issue rather than just standing around and waiting for my money.
I want to commend both of these men and I want everyone to recognize that people like these men, are what makes the world-go-round. God Bless them and I have this company at the highest regard. Heaven forbid I need to use a tow again, I will undoubtedly reach o it to this team. They set the standard for not only other tow companies, but humanity itself. Thank you.
Donald and Derrick, came out in the blink of an eye to help me move a car I couldn’t get started. They were so professional and knowledgeable. They even pushed my car in driveway for me I can’t thank them enough!
My wife needed her car towed locally in Richmond. I’ve dealt with tow companies in the past and this one was by far the best. Courtney was by far the nicest person I have talked to in a while. I was not present at the tow but my wife was. Said the gentleman was very knowledgeable and a pleasure to deal with. Hopefully I won’t need a tow again but if I do they will be the first ones I call!
Called through AAA for a blown out tire. Extremely scary experience because the car lost control. The receptionist called to check that I was okay and updated me on the status of my assistance. The mechanic was efficient putting on a spare and friendly!
I am From Ohio, unfortunately my car broke down in Lexington Kentucky. AAA dispatched Classic towing to tow my car back to Ohio for me and they were great! Responded quickly, Great communication from their dispatcher and their Driver Steve. Also, exceptional service provided by driver Steve. Thank you all for making a tough situation as good as possible for me. God Bless you All!
I am very thankful that this company handle my tow needs and came quickly as possible. The receptionist in office took the time to explain the process on how to release my vehicle. To my tow driver very professional and make sure my family and I was safe on the road of the road. I highly recommend this tow company.
AAA set up out tow with Classic --Chad rescued us, and was an exceptional driver. Great sense of humor (much needed) and very professional. Exceptional experience.
Donald was a lifesaver! He had to take us almost 4hrs and then fixed the problem when we got here. Absolutely will use again if in need. He made sure we immediately got into the truck after being in the 100⁰ heat for hours while broke down. Definitely made a rough situation better. Cant sing his praises enough!!
Called and set up an appointment for the following day. Jerry called and let me know he was headed my way at the appointment time. He was extremely helpful. I can’t express how grateful I am for his excellent service. He got the car safe and sound to the destination! Thank you Jerry! Highly recommend..
Very friendly and accommodating for me. I am glad I gave them a try to have my truck towed when my starter went out over the weekend! Price was reasonable as well.
Classic towing was able to help me out quickly and efficiently when I blew out a tire coming through Richmond. James Maddox our driver and the dispatcher was very friendly, informative, and helpful, throughout the whole experience. Thanks so much guys.
Joe gave me a call to let me know he was on his way and was extremely courteous and helpful. He took such good care of my car. Classic Towing does such a great job and I would highly recommend them.
Needed my car towed was told by another tow truck driver from a different company. They couldn’t do it. Robert and Adam came had my car on their truck in less than 10 minutes. Wonderful customer service above and beyond if you ever need a tow truck call them.
Just had the absolute best experience with Classic Towing. We had a unique situation happen in which they could have taken advantage of us and we would never have known, and instead they went out of their way to save us money. I doubt any other tow company in Lexington would have done the same. In addition to that, the driver Devin Johnson was the absolute nicest, most helpful person and went out of his way to try and help us jump a different car while he was dropping off the car he towed. I would highly recommend Classic Towing for their excellent customer service, as well as their prices.
THANK YOU JAMES! Today I am so thankful for AAA and that James with Classic Towing rescued us from the bridge on 75 toward Richmond - That was crazy! We are grateful James took care of us.
I don’t usually leave reviews, but I had to leave one for this company for sure. They were so incredibly helpful to me during a really tough situation. They were very understanding, and Dottie was so reasonable and willing to work with me about the pricing. Bradley also got to me really quickly, helped drop my car off, and helped me get to a much better place. They made a hard day so much easier for me… and the least I can do is leave a really good review for them!! It’s hard to find people who are empathetic and actually care about you as a customer, and these people do!
Broke down in Lexington on a Sunday at 6pm. Dark and cold and had to be towed back to louisville. Wayne with Classic Towing was there in a hurry and got me home safely. Great operator! Thanks Wayne!
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