Probably the most unprofessional O'Reilly Auto Parts I have ever done business with. I have worked with many locations in my time, both commercially and non-commercially and this location has the uncanny ability to undertake every task begrudgingly. Whether I order a part to have it delivered or go to pick the part up, this location has continually worked against me. Late deliveries, by more than two hours, incorrect parts and constant miscommunication. If this behavior continues, I will support Advance Auto parts with my business.
Let me start off by saying the team at this store go above and beyond. I had a tensioner pulley go bad and a belt shred. They were able to get me the pulley same day within a couple hours. When I realized I got the wrong belt from another source I immediately called them. They did not have one in stock. However I found one locally. Being from out of town I had no way to go get it. This team not only brought my pulley out once. But went and got the belt for me and brought it to me. No hesitation no questions asked. When I needed a belt diagram they sent me a picture minutes after calling and asking. You dont find that kind of service anymore and for that I am very thankful. I cannot say enough good things about this store. Once again thank you so much.
A Quiet Kindness That Stays With You
In all the years I’ve shopped at O’Reilly Auto Parts on South Main in Madisonville, KY, I’ve never met an unkind person. The store’s always tidy, and the team—guys and gals alike—seem genuinely rooted in helpfulness. No showy gestures, no rushed attitudes—just quiet kindness that feels like a porch light left on for a neighbor running late. There’s a simple dignity to that kind of consistency, and in a world that’s often hurried, it’s comforting to know you can count on a calm welcome and a helping hand. This place doesn’t just sell parts—it restores your trust in everyday goodness.
“Kindness isn’t complicated. It just shows up.”
While reading through online reviews, I noticed some comments that felt dismissive toward the employees. That saddened me, because my own experiences have consistently reflected patience and professionalism from the staff here. I believe they deserve to be recognized for that. It’s refreshing when kindness becomes the norm, not the exception.
This stop on South Main reminds me that grace often arrives quietly—in how people treat each other, in clean aisles, and in the tone of everyday voices. Whether it’s auto parts or encouragement, the delivery matters. May we all keep a light on.
—Martha
Grace in Action Ministry
Stopped in for wiper blades after struggling with two other well-known auto parts stores. I was greeted by a woman who knew exactly what I needed, and she got me the best deal. She had to answer the phone, so she asked the district manager to install my wipers. He couldn't do it. The other girl working (with long fancy fingernails) took the wipers slapped on the clips, installed them, and checked me out in less than 5 minutes! I saved money and got the best service from these ladies! No lie, they knew what they were doing & did it with ease and confidence! Super impressed. I'll shop O'reilly's from now on! Very friendly staff!
Little high on prices, but still better than Autozone. Have had some not so friendly interactions with an employee who works or used to work there. Think they're gone now. Not sure
I bought Bosc wiper blades 8/3/2023 turned them on this morning in the rain and are making a horrible noise. Took them to Madisonville Ky. store. The Manager refused to come out and replace the defective blade.
The assistant manager is rude, ignorant, unfriendly, and should NOT be working in customer service!
Had to go in twice to get the correct change! AND he kept giving us the wrong parts and his exact words were
"I just sell the parts I don't care about how they go in a vehicle!"
Let me start off by saying this is the only location I have problems at your employee Chad should learn his place he's a glorified receptionist he does not work for Sylvania warranty department my headlights don't say one year warranty unless Chad says Chad told me he needed to examine them for manufacture defects please tell me what training Chad has on manufactured defects after this transaction you will no longer receive any of my business the worst thing about it is I take it to another O'Reilly's no question asked here's your headlights have a nice day but guess what your location cost every O'Reilly's money
I bought a water pump with a lifetime warranty one year ago. Well yesterday ny water pump locked up and I already needed a new one again. Strike one. The part was poorly made and didn't last. They had to order one because the one they had in stock turned out to be damaged. Well the new one came in and I was at work, so my mom went to pick it up. She took the old pump to trade it like you have to for the warranty. It had some scratches in it from where the tools had scraped it when removing it from the car. They refused to honor the warranty and said we damaged the part and were liable. My mom explained it had locked up and had to be taken off after and metal tools make scratches on the parts. Its unavoidable. They were hateful, refused to honor ny warranty, talked to my mom like a dog, and said if we wanted the part we were just going to have to pay full price for it. We went across the street and bought a new part from AutoZone instead. After the way they treated my my, I will be contacting corporate and getting reimbursed for the $150 I should have never had to pay because their company sold me a lifetime warranty. The manager and the enployees are hateful, awful people. This is not the first time they have acted this way to us either. Shame on you.
Always shop here manages always try get what you need if not they can order it for next day delivery and and very clean and got what you need been going there for 8 years now
My fav. Auto parts store. Good parts at reasonable prices. Friendly personal ready to assist your every need. The manager has family in the military and will happily honor your military service with a veterans discount. Stop in and stock up your shop.
It's your standard auto-parts store but the difference is the customer service quality. Autozone, right across the street, has garbage customer service. But O'Reilly's employees actually make you feel welcome. I understand that auto parts stores are more of a guy thing, but there's no reason that the workers need to be anti-socials who make you feel like you're bothering them for being there. Even my daughter said she doesn't get creeper vibes in here like she does in Autozone. In summary, this is my go-to auto parts store.
We went to Oreilly's after going to a competitor's store first and not getting the service we needed. The staff was extremely friendly and helpful at O'REILLY. We will be back. Thanks to the staff for the time they gave us to find the parts needed to fix my friends Jeep.
The employees were very helpful, taking time to answer my questions and research a couple of things for me. I pass other auto parts stores because I seem to do well with O'Reilly product selection and their staff.
Salesperson was very helpful even though I had to use the website he gave me the part numbers so I could find my parts easier they had the parts ready when my son got there to pick them up
Any time I have been in here, the crew has always been courteous, helpful, and willing to go that extra mile to help me with DIY projects. They display great knowledge and are willing to take the time to ensure I get what is needed. Thanks for being my go to place for getting it done!
..Went there today
to get a few parts to change out the water pump on my dad's old Ranger. They were curtious, very helpful and the prices were better than the compatishion across the street. I was treated as though they appreciated my business and wanted me to come back again. The last time I shopped across the street I felt as though I was wasting there time
