We have been helped several times. Once to have air in a tire and once to remove a piece of tape stuck under our car. We were not charged either time and were impressed by their care and friendly service. They care which is very impressive.
This was a wonderful experience! Very friendly customer service. Very knowledgeable employees! As a woman I felt heard and respected. Justin and Corey were incredibly helpful and I will for sure be back! Highly recommend!
Great customer service. Cory was able to fix an issue with my Tire Pressure Monitoring system that other tire shops couldn't after 3 tries. I’ve already told friends they’ve earned my families business!
I scheduled an appointment two days in advance and arrived on time, only to be told the mechanic wasn’t there. No one called to let me know, which was very disappointing—especially since I left work early to make the appointment. Unfortunately, this isn’t the first time I’ve had this type of experience here. I’ve since learned that the dealership offers the same service at nearly half the price. I’ve always tried to support this location, but after repeated issues, I’ll be taking my business elsewhere.
I scheduled an appointment for brakes 2 days in advance. I leave work early to get here and they cant replace my breaks due to their mechanic not being there. They could have called me. This is very unprofessional and I wont be back. I have been giving Big O way too many chances. Plus the dealerships are half the price.
Had already had all my breaks replaced and then four days later I got a flat Tire, I called, they ordered one and called me a day early.
And I came in, got my car replaced in no time and it was a very good deal. I actually looked online first and they got me a better deal. For the tire and put it on was cheaper than anything.I could find online just for the tire.Thank you Big O tires.
I dealt with two different gentlemen and they were both very nice.
I drive a truck all over the countey..m this Big O and the one in Leitchfield are the two most unprofessional tire shops in America... incompetent is an understatement... 4 1/2 hours to mount and balance three tires?! Is this a joke?!
Under new owner and management and workers,I decided to stop check them out,bought for new tires,the people were top notch,they were pleasant to chat with,so yes I will keep my business with Harndinsburg Big O Tires,thank you so much
I bought a tire from Big O service was fast friendly...... Paid 75 dollars more at Big O
They assured me the extra expense was their service warranty and Road hazard protection
Made sense to me ...
Yes I would go back
The most professional, polite and thorough team in the industry!
These guys go above and beyond to ensure safety is the number one priority.
Corporate should use them as the model for all of the franchises.
Thanks for the great service!
32-10" Beater truck
Yes they were great ..and took time to talk to me ....I got some good news about my car been tho a lot with it and finally the guy looked at me and said all is good and good shape ..almost made me cry 😢 amazing
I was very happy with the service I received from Big O Tires Hardinsburg. Steven explained everything very well and was so helpful in making sure I got the best tires for my car. Very pleased!!
Your manager, Peter, was very helpful, polite and business like and answered a dozen questions I had. I’m mostly always pleased with the service at big O. However, I have noticed that the cleanliness of the place has deteriorated over the last year or so I know guys don’t always think about that, but there are several cleaners in the county that would appreciate the job even just Once a week. Otherwise, no other concerns and I will definitely continue to have my car serviced at Big O Tires.
I found in my garage on the drivers side what looked like a brake fluid leak. I was so concerned that I called a wrecker to take my 2017 Toyota Corella to the garage because I felt that the car was unsafe to drive. They examined my car , but could not find a leak and did not charge me a service fee because they did not find anything wrong with the brake line. I'm very happy with the wonderful experience I had at Big O Tires. I am going to tell others that Big O Tires is a honest garage who treats customers right.
I appreciate the new managers and their knowledge of the business.
Service work was completed to satisfaction. Vehicle was clean and orderly upon completion.
Please note…the men’s restroom needs to be deep cleaned. It is very dirty. Actually it needs to be gutted and refit. If the ladies room is like this, then it needs it as well.
Michael is a top guy in his field. He’s worked on several of our cars and we’ve always been pleased with his knowledge and work. So glad to have a place where there is someone who is truly trustworthy. Also this Big O has been very friendly and considerate.
Very nice and courteous staff. Went above and beyond by not just fixing the tire with a screw in it but also checking the other tires for any problems and adjusting pressure. Very quick service. Always have a good experience at this location and always sure to tell family and friends.
big o hardinsburg has a new manager came from leitchfield store doing awesome job the service we got from her and the employee in shop quick service and very polite . will go back anytime i need tire tires are service
I highly recommend using these guys for your auto repair needs. I went to so many different shops, trying to get my front end repaired. Everybody just kept giving me the runaround cause it’s big and has big rims. It’s a blessing finally finding the right shop not only did they do the things I asked instead of giving me the runaround, but they took extra time to find other things that I didn’t even know we’re wrong, but we’re very important to repair. Not like they were trying to get extra money. They actually didn’t charge me enough for all the work they did I’m not taking my vehicle anywhere else the most honest affordable mechanics I’ve ever used. Scheduling my next repair this week. They’re willing to work with me getting each thing done as I can afford to. like I said, blessed, I found them.
the crew is incredible. they did exactly what was supposed to be done in a timely manner (oil change, balance and rotate). well informed crew told me what needed immediate attention or it could wait. reasonable prices and a welcome atmosphere. Elissa and Erin are excellent at their jobs.
