I had a positive experience with Taylor Truck & Auto Repair & Towing on February 12, 2026. A dispatcher answered the phone when I called at 9:46 pm. I was given a quote and an estimated time the tow truck driver would arrive. The driver called me at 10:06 pm with an ETA update, which I appreciated.
My Kia Soul was towed from a residence in Independence, KY to Friendly 1 Auto Repair in Walton, KY. The driver texted me a photo showing where he left my key, making it easy for the shop to locate it the next morning.
Both the dispatcher and driver were professional and helpful. I recommend Taylor Truck & Auto Repair & Towing your towing needs.
Do not use Tayler Towing. I have AAA, AAA partners with Tayler Towing. I called to set up a pick up of my vehicle. With AAA, Tayler was the tow company. Tayler canceled the order before even seeing the vehicle. It has cost me Two hours so far I'm assuming it'll be more.
Had me waiting out in the cold while he spoke to people on the phone about how I’m “confused” about the hookup fee included in the mileage fee when I wasn’t even told there was a fee hidden in more fees. Won’t be using them AND AAA ever again. The worst 1st and last impression.
Interesting how your company tries to defend itself here, but when I attempted to reply directly to your comment earlier, it was impossible — almost like it was blocked or hidden. That already shows a lack of transparency.
Let’s be clear: you are only replying because this is a public Google review where people can see it. The truth is, you don’t care about people at all. Even if you were “just doing your job,” your staff was extremely rude and unprofessional from start to finish.
While I was there in person, your driver not only demanded $600 in cash just to drop the truck — which is unbelievably selfish and predatory — but also started cursing at me. That alone shows the type of company you are running.
So whether you want to call me a customer or not, the reality is this: dealing with your company was one of the worst experiences I’ve ever had. This review is here to warn others — if you value honesty, respect, and professionalism, stay far away from this place at all costs.
Taylor’s Truck and Towing is by far the worst company I’ve ever dealt with. They are extremely dishonest, unprofessional, and only care about squeezing money out of people. We asked them to wait just a few minutes so we could get the cash to pay, but they refused and treated us terribly. They have no understanding of customers, no patience, and no integrity. Do yourself a favor and stay far away from this company — they will only cause you stress and frustration.”
Steve arrived shortly after my call to AAA regarding a tire sensor error reading. He identified and fixed the problem in a professional and more importantly caring manner that made me completely at ease given I had more than 300 miles to travel on a Sunday afternoon
The worst towing ever. He towed my truck to the shop of TA without my permission. I called him to tow my truck to the parking spot of TA, but he put the truck directly in the shop. When I asked him to take my truck off the shop, he said he couldn't.
Nick was the best. He arrived within 15 minutes. He was polite, professional and made us feel like everything was going to be ok. Excellent service and nice new platform tow truck
I came out and offered to move my vehicle. Taylor Towing insisted I pay $200 in cash to unhook my vehicle or let them tow the car. Police got involved.
Seriously amazing service! Super friendly office staff and tow truck driver! Driver called me when he arrived to our car as well as when he dropped it off. Super quick service and very efficient. We'll definitely be using them for all of our future towing needs!
I broke down in California, Ky. I called my AAA they sent Daniel from Taylor Truck & Auto Repair & Towing. This man got my van running and went above and beyond to make sure I was good to go. HIGHLY RECOMMENDED! Thank you Sir!
Had my car picked up for AAA with Taylor's today about 6:30 a.m. Your driver, Jordan, was very friendly and professional. He got it on the bed quickly and efficiently. I could tell that he had lots of experience. It's hard to find anyone who's in such a good mood so early in the morning. Keep up the good work!
Thank you, Taylor towing. Your driver showed up as an assist to an Englewood truck that was dispatched earlier to tow my Mercedes Sprinter chassis motorhome. The Englewood driver quickly identified that his big rig could not safely tow my RV and I needed a "Wheel Lift" truck for my situation. Taylor responded to the call within 30 minutes. It was incredible. The driver knew exactly what was needed and how we could position the motorhome so that he could make connections. FYI the Sprinter base RVs and Motorhomes use an E14 star socket drive for removal of the drive shaft to Differential bolts. It's good to have a set on hand if moving sprinters. He made the trip to the Ft. Mitchel Mercedes dealer easily and somehow managed to get it pulled into a location on the back lot area all with a wet misty rain. I never got to appropriately thank the driver but will always recommend Taylor for any who need their larger vehicles moved.
Josh was dispatched to tow my car from a hebron to montgomery. AAA quoted 2 hrs, Joshua called 10 mins later, arrives 30 mins later. Very pleasant, sweet man who was experienced in towing. He went the extra mile trying to find my oil cap to no avail which I accidentally dropped in under the hood but thankfully it was knocked loose while moving the car on flatbed. I was very grateful that he replaced it once he dropped it off at dealership..avoiding questions from dealer. Thankful to this young man in my hour of need. Such a sad sight my baby on the truck but happy it safely arrived at the dealership.
We were in Florence, KY when our car developed issues. We called AAA and they called Taylor Truck to come and tow us to a garage. We were told it would be up to a 65 minute wait. Luckily our driver, Daniel, was there in maybe 40-45 minutes. He was professional, knowledgeable and friendly. Daniel looked at the car to see if he could get it started, but our electrical system was shot. We had no choice but to tow it. He gave us the address and directions to the garage he was taking the car to. He dropped us off at the rental car office on his way. Having a car break down is never a good feeling, but Daniel made us feel a little better by taking care of us and our car. Thanks!
Our minivan ended up in a ditch last weekend due to bad roads from the winter storm. The van was in a bad spot where it could tip over if it wasn't pulled out correctly. Taylor's did an amazing job. The driver was friendly and courteous and pulled our minivan out with no damage to the vehicle. I would highly recommend this establishment. 5 stars!
Had a flat tire and called for a Tow. Daniel responded and was able to resolve our issue without needing the tow. Very friendly and explained everything that he was doing. Would 100% recommend this company to anyone that would ever need a tow in the greater cincinnati area.
I had the dreadful experience of my SUV breaking down on I-75 north in Kentucky near the Ohio borderline in August. I had just buried my Dad in Georgia so my spirits was at an all time low. I contacted AAA and Taylor Truck & Auto Repair answered the call. It happened to be Timothy the owner who was operating the flatbed. He was a polished pure professional and you can tell right off the bat that he took pride in his business. He explained that he could not tow us into Dayton Ohio because he had a huge tow job that he had to complete with one of the heavier towing vehicle and only he could do it. He told us that he called one of his guys in to complete our journey into Dayton to bring my vehicle there for repairs. He brought us to his base and I have a good understanding on how the tow business works so his explanation was reasonable to me. His wife made us feel like we’re at home. His operator showed up in a very timely fashion to complete my tow to Dayton and he too was a professional. I found him to be very likable chap with a great personality during my ride to Dayton. It’s no fun having vehicle troubles on the road and especially when I was so far from home but Taylor Truck & Repair made a dreadful experience go much much easier for me and my mother. It’s great to know that Timothy and his wonderful crew is out there to help out distressed motorists. Thank you Taylor Truck & Auto Repair may you continue to have success in your business. Happy 2019!!!!
Dispatched to us by AAA. We were able to schedule pickup time. He was there waiting when we pulled in. He was professional and curtious and kept within estimated price range. He deserves more than 5stars but he'll have to take that up with Google it's beyond my realm of capabilities
They REALLY helped big time! Our 22ft Straight truck coming from Northern Ohio "luckily" broke down near this company. It was 10am, an hour away from his destination, truck full of crates due that day and he needed a new brake line. They called their tow truck driver in earlier than planned, found a tire needed replaced also, we got a tire from Zieglers and they worked together to get the truck back on it's way by 2pm. They were also prepared to help us unload the truck into another truck, if it came down to that, in order to get our customer's delivery to them on time. With our company being 4.5 hours away, we were extremely blessed to find a company that could get our truck back on the road within 4 hours and be able to make his delivery. AND reasonably priced!
Place gets good reviews, but my experience was less than stellar. And I don't expect stellar, I just expect a helpful and courteous attitude. As a trucker, being broken down is stressful and the girl behind the counter was rude and off-putting and made me feel as though my break down (and my money) was not welcome there. I drove ten minutes down the road and was eagerly taken in by a neighboring repair shop who laughed and joked around and began taking care of the issue right away. THAT'S how you do business. You don't have to be stellar, but for F's sake at least act like you care.
Got stranded on the side of the I-75, at night, in the rain with no lights; Adam came to the rescue and towed us to the nearest dealership. Adam went the extra mile as AMA had given him our incorrect location and he had to find us. Adam reached out and found our location via a series of light flashes and phone calls on the side of the I-75. I can't say enough good things about Adam, he's professional, knowledgeable, prompt, has great communication, is caring and much more. Adam's kindness and willingness to shares his knowledge with the us/customers makes him an invaluable asset to Taylor Truck & Auto Repair & Towing. I would not hesitate to recommend this company to anyone.
They were AMAZING! I live in Ohio and had broke down in KY on the way home with my 4 children with me. I was scared to death. I called them at 10:01an and they were literally there to get me at 10:15! I can’t remember the drivers name but he was such a nice guy. He then called around to find a shop that would be able to fix it the same day so I could make it back home. And the price didn’t kill either :).
I am not from around the area so finding someone I trust to work on my vehicles was definitely a major concern when moving to the area. I found them because my breaks locked up on me on a Sunday and I needed somewhere to take my truck that was close. I called Taylor's on a Sunday and theh answered immediately. They said to bring it in that night and they will get on it first thing in the morning, and they did. I was able to ask questions and they gave me honest answers back, including pricing. Recently, there was a technical service announcement on my F150 that I didn't know about. I took it to Taylor's and they called me back and told me to take it to Ford. This saved me a ton of money because they knew Ford would take care of it. Taylor's has great service that is always done in a very timely manner and are always willing to take phone calls and answer questions.
I got stuck on a backroad due to the heavy snowfall last night. Kyle was incredibly kind and professional and was able to get my car out of trouble with ease. He went above and beyond and made sure I was safe getting home in the snowstorm. Excellent service and I am truly thankful to have had such a great experience.
I had the opportunity to work with these people through AAA when my car died. Their rollback operator Adam was a very professional individual and very helpful. He was able to get the car started and by checking multiple possibilities he determined that the battery was passed it prime and should be replaced. I am very pleased with their service and look to using them for future auto repairs.
Taylor’s came to tow my GMC twice through AAA and the guys were so nice and friendly. I needed my car towed a 3rd time, so called them directly. Travis came in about 20 mins, towed my car to my house and positioned in my driveway so that I could get my other car around it. They are very reasonably priced and nice to deal with. I would absolutely recommend them and use them again.
Nick was awesome! Fantastic service, clean truck, friendly and early. We stood and talked for awhile about the car and he offered sound advice on what he thinks it needs and might cost. Recommended some good mechanic shops. He is also a mechanic and was very knowledgeable. Also inexpensive. Compared to everyone else in the area. When you're in need of help, this is the company you call.
I called AAA for advice regarding transport of a purchased truck. AAA gave me Taylors details and I called. I am usually a skeptical person and look for the snag in deals. Taylor's were wonderful from the initial phone call and the many follow up questions. They picked the truck up, delivered it and kept every word of the deal. In this day and age a company that does what is says is a rarity. I would not hesitate to call again, and would definitely use their services again. I don't leave feedback reports usually, but this one I had to. Very Impressed, very thankful, perfect !
May 19, 2018
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