What clients say about Simmons Towing & Auto Repair in Herington (KS)
I needed a car really bad and they gave me an amazing deal on a great car and gave me all the information I asked for before I drove all the way out there. If you need a great cheap reliable car I’d definitely check them out
We were halfway to our destination, when the alternator gave out and we were left stranded with my 3 month old baby. Simmons got out to us within 40 mins and towed the vehicle to the shop. The employees were wonderful to work with and we look forward to doing business with them again.
Took my car to them because my car was cutting out and dying everytime i started it until I got it up to speed. Then it did fine. Initially they tell me it's one of two things and gave me print out estimates of the repair(s) that potentially needed done. I was told if it wasn't the repair that was $250 (an oil pressure sensor) then it was for sure the timing belt, but they were certain it was the timing chain. I didn't want to pay the high amt ($1300) if it was just the sensor so we started with the sensor. I was reassured that based on their computer readings, they ruled out everything except those two things and that one of the two would for sure fix my car. They fix the sensor and not fixed so I hesitate, but give them the go ahead to do the timing belt since they were certain that would fix it. Everytime I talked to them, the price went up because something else would keep needing replaced WITH the timing belt. Eventually, 1.5 weeks AND $2000 later (when I have an original quote on paper of $1300, but did agree to all the other things they talked about to go with the timing chain) I FINALLY get my car back. And guess what?! It was doing the SAME thing it was doing when I brought it in before I even got home. SAME. EXACT. THING. So I take it back. They start hooking it up again and try to determine what's going on. I'm extremely upset because I've had to miss a LOT of work and reschedule a LOT of appointments. I sit and wait while they check it out and FINALLY at close they tell me they got a faulty part and it'll be replaced and working for free since it's still under warranty. They tell me they can have the part the next day. That would've been yesterday, Thursday. I give them time and hear nothing yesterday. Today goes by. Nothing. Finally call them close to close and they tell me they can't figure it out and now it must be something else!! What?! So now TWO weeks and just over $2k later I'm told they can put it back together and give it to me as is (umm what?!) Or they'll continue trying to work on it but it'll cost more!! No! Absolutely unacceptable. I'm close to contacting fox 4 problems solvers or even an attorney at this point because it's completely unacceptable that I took my vehicle in with a very specific problem to fix and for a large amt of money later, they want to give it back to me unfixed, with the same problem I took it to them for.
Updated to add: business attempt to locate and repair the issue. Issue remains unresolved. Was advised to take to dealership for further diagnostic/repair and was not provided any reimbursement for the issue not being fixed.
If I could give these guys 10 stars I would. I have been doing business here for a couple of years and it has ALWAYS been a great experience. I have to commute daily and had a terrible oil leak that could have possibly turned into a blown engine and they were able to get the seal replaced and get me back on the road . it was a fast repair and affordable.
Thank you James and Fred and all the crew. You are definitely appreciated!
Ray
I broke down on my way home to Wichita a couple miles outside of Herington. I had a friend load up my car and take it to the shop. Instantly the guys found the problem, gave me a quote and told me they could have it fixed next day. Sure enough, next day everything is fixed. James even waited a bit past closing to make sure I had it for the weekend. It may be a bit from home but I think I found my new shop. The price was more than fair, and the service is phenomenal. This is a great group of folks. Thank you all so much!
The gentleman that helped me was so nice! We are from Oklahoma and I had turned off a country road onto a road that was just mud. Not to mention, it was pouring rain. My car slid and we got very stuck. He knew exactly what to do and got us out! Thanks very much for the service.
I had some electrical problems with my vehicle, took them less than 10 min to figure it out and fix it for me. I was expecting a long wait to even get a date set but they took care of it the same day I called, thanks for the great service!
They came out to our home at 2 a.m. to unlock a vehicle for some visitors. We were totally impressed with the gentleman that answered the phone and got out here in a short time. He was polite and courteous. Great people here!!
Absolutely terrible business the guy is a con artist and illegally tows your vehicles then refuses to return your property until paid he's a general crook and just not a decent human.
