What clients say about Absolute Repair by Merx Truck & Trailer in Cumming (IA)
Very professional and prompt service. Brent (shop manager) was able to secure me an appointment in a very tight time frame. Truck was in and out in a very timely fashion. 10 out of 10.
Unfortunately, I’m not sure the techs here cared too much about me or my vehicle. We dropped over $2000 for a valve cover leak problem on my 6.5 turbo just to be made worse, and continue to leak. They were almost leading us to believe that the blow by on the engine was so bad that we couldn’t even put a catch can in. After we gave up with this shop and had it towed away (since it was less drivable than when we dropped it off), the next shop found a stray bolt sitting in the intake from the work that was done at Absolute Repair. Stuff like this should not happen.
After getting it fixed at a new shop, the valve cover has not leaked once, and a catch can was installed and has had no issues. I’m just not sure that these folks did their best with my vehicle, and after spending 2 grand, I expected better.
Very professional mechanics and very respectful people. They truly take care of the drivers. The truckers’ lounge is comfortable, offering free soda, coffee, and snacks. The facility is clean, and the staff works quickly and efficiently. Everything went smoothly, and the experience was awesome. Thank you to the team for helping and showing great respect to truckers!
I'm very happy with the service I received from Merx Truck & Trailer I highly recommend this shop. I had issues with my class A motor home. I had to leave it overnight that they a loud me to plug it in to keep my refrigerator running. Very accommodating.
Great guys . We did coolant tank and needed kingpins. Done . They were upfront what is needed and what will be cost . So everything was done quick and affordable
They did a great job with the repair and were very accommodating when I was running a bit late due to another service place running late. Overall it was a great experience.
They had a chance to be like a Love's and totally take me across the coals. But they are very honest and did a great job much faster then I'd thought they would. Highly recommend!
I took my 04 dodge ram 2500 cummins in for after-market fass lift pump installation on 1/17/25. I purchased a fass lift pump through AR because it offers a warranty. Russ did a great job setting my appointment up. When I arrived, Andrew, the service supervisor, greeted me professionally and answered any questions I had. Cameron, the highly experienced mechanic, did a great and amazing job on installing a fass lift pump and also fuel filter factory delete. I'm very satisfied with the installation. Everything looks nice and no leaking. I'm sure I will be doing some more business AR in the future. I highly recommend absolute repair for all your motor vehicle needs. Thank you, AR!
my truck fuel system got gelled up on 1-20-25 at night weather was -32 ( luckily I was park at kwik star in DE Soto IA) called this shop and got Andrew on the phone and He was polite and ready to help. He suggested the towing company wich was decent and worked on my truck as soon as the truck got inside the bay and 2.5 hrs later was running.
They charged me for hrs worked on my truck and didn't have any ridiculous fees like many other shops
This shop is in my GO TO if I ever need repairs done in the Des Moines IA
Came here to get a drive tire replaced on my rig. This place was AWESOME. Got me right in and had the blow-out switched out and back on the road in about 40-45 minutes. The staff was great and professional thank you for your help
Very helpful and knowledgeable people. They are very professional and good at communicating. Dropped off our RV late in the day. Andrew had indicated he would wait for us if we weren’t able to be there before closing. We did arrive before they closed but really appreciated his willingness to work with us. Andrew told us he would call us the next day with an answer what was wrong and an estimate. Called the next morning to let us know his parts person was ill so it might take a little longer but he was still working hard to try to get the estimate yet that day. Even though we indicated it was not imperative we get it that day, Andrew did call that afternoon with our estimate. Once we gave the okay, the work was performed timely and expertly. They also gave us some other helpful and valuable info with regard to our RV. We will definitely be returning to Absolute for future work.
Andrew and Austin were amazing to work with regarding a tire issue. I was in a bind and they were quick to respond, assess, and fix my problem. I highly recommend this company and supporting local business!
Great Customer Service. They installed our tires fast & at a affordable rate. Make sure you ask for Andrew. He is the best and has great customer service. Thanks Andrew!!!
They were nice, friendly and helpful.
Driver lounge is better than most of the terminals and shops.
Hey Andrew... I tried to go into that QR code for good reviews but the page said that it was expired ?
Russ was great getting me in quickly. I had a three problems/concerns I wanted check on a new to me diesel pusher before we went an a trip. Austin fixed one, let me know how to fix the other myself and let me know the third wasn’t a problem. On top of that they did a free safety check on the chassis. Very happy with the service and this will definitely be my go to service center. Added bonus they are right on the great western bike trail so I can ride my bike there and stop at the Cummings tap a the way home.
I am beyond grateful for Absolute Repair. We came in with our shuttle bus that had a popped tire. Andrew was kind enough to have his team service us even when it was 30 mins to closing and when they typically only service semi trucks. Cody thank you, we’re so happy to have had your help and appreciate that you chose to stay with us after closing. If you’re traveling down hwy 35 and end up with a mishap this is the place to go. These people are great and made the process so smooth. Worth a call and a visit for repairs. The entire service took less than 20 mins.
Been taking our RVs and international 35ft truck to Absolute Repair for maintenance and issues. They are good at communicating and getting us taken care of as soon as they can.
First and foremost, I want to say I don't think I've ever received better roadside service! Absolute Repair's Mechanic CODY gave an absolute great experience. We started off with a service call at a nearby rest area for an unidentified air leak. Cody arrived, said "Release the brakes so I can identify where the leak is coming from." He diagnosed that the leak came from a brake chamber on the passenger side drive axle. He instantly got to work and replaced it within 30-45 minutes; problem solved. While changing the chamber, he noticed streaks of oil coming from the driver side drive axle's wheel hub seal. I told him let's get that fixed too. He said "I don't have all my tools on me. Would you mind coming to our shop where all of my tools are and I'll get this replaced, as well, within 3 hours." Absolutely! We go up the road about 20-30 minutes and BAM! He's disassembling & getting to the seal, replaced it, and actually showed me a little of the process of putting it back together. Throughout the process, he's cleaning parts! Nothing was reassembled dirty! At the final stages, he bust out the torque wrench and get to torquing EVERYTHING to spec giving me that peace of mind! I also got a chance to check out a cool Harley at the end ?! 5 out of 5 stars! Definitely recommend!
Andrew was great! Customer service was amazing and his estimated time of repairman arriving was almost exact.
Austin was the repairman and he was fantastic, explained everything in detail so I understood exactly what was wrong. And he fixed it within minutes! Great experience
I recently had the pleasure of experiencing the exceptional service provided by Absolute Repair, and I cannot recommend them highly enough. From the moment I contacted them, their team went above and beyond to ensure that my needs were met.
The staff at Absolute Repair demonstrated a level of dedication and customer service that far exceeded my expectations. They were attentive, knowledgeable, and genuinely committed to finding the best solutions for my diesel vehicle. Not only did they address my concerns but they also gave me guidance moving forward: on how to maintain my vehicle - identifying key points and items to look for or avoid.
I want emphasize their dedication - they also took the time to explain the repairs in detail, ensuring I was fully informed every step of the way. They were not condescending regarding my lack of knowledge but encouraging.
Their professionalism and attention to detail were evident in the quality of their work. My vehicle runs better. I have Absolute Repair to thank for it.
When you’re dealing with a vehicle that requires repairs and you’re on a budget: it’s always stressful - they made it bearable - thanks to their expertise and customer-centric approach, we were able to address my concerns.
I wholeheartedly recommend Absolute Repair to anyone in need of diesel services. Their commitment to excellence and customer satisfaction is truly unparalleled. I will definitely return to them for any future needs. Thank you, Absolute Repair, for setting the standard in automotive repair!
They are veteran friendly which is always a plus! Look no further, this is your shop. Thank me later.
After your service please make sure you also leave a positive review. They wholeheartedly deserve it.
These guys are fast and don’t rip you off at all. Cody the tech was very nice and very knowledgeable fixed all the tires on my trailer in under an hour. Picked it up at the auction and they came on side to me. Definitely recommend! Fairly priced too
Usually working with repair shops over the road cost us a lot of money and time. My fellow truck drivers understands me. But with Absolute repair shop we had great experience. Thank you guys for honest price and great communication. Keep it up good work like that.
Came in with issues from another shop. I can't say enough good things about these guys. Very professional and courteous. If I have a problem I would definitely come back.
Worked with Andrew to get my 2016 F350 repaired. He was very attentive and patient to explain everything. Cameron was the diesel tech that did the work and he was quick and efficient. Overall, Absolute Repair was fantastic and reasonably priced. Would highly recommend to anyone and will be back.
I took my truck with a DEF code for repair, they said that the problem was due to wiring problems, they changed a DEF harness and the DEF pump, the DEF pump was installed on a cracked bracket, the mechanic never informed of the issue and he put some pieces of styrofoam to secure the DEF pump. When I was in Maryland I started to get a code again and had to be towed to another shop with the same issue. Upon contacting Absolute Repair they denied any wrong doing and didn’t try help me out with the repair bill to correct the problem caused by their negligence
While on vacation recently we unfortunately encountered a broken axle on our travel trailer. Being from out of town and the fact that it was a Sunday evening we had no idea who to call for repair. The tow truck driver recommended Absolute Repair and we were towed to that facility. The tow truck driver notified the owner of Absolute Repair that we were in their parking lot. On Monday morning we were greeted by Andrew who evaluated the situation. Peter (the owner) and Andrew were very easy to work with and kept us informed of their efforts to secure a new axle. Once they had the axle they worked quickly and diligently to put the new axle on the trailer and we were back on the road late Monday afternoon. Peter himself worked with another tech to complete the repair. Peter and Andrew are both very knowledgeable, explaining in detail the repair, as well as being concerned for our comfort and offering us the use of their lounge. The repair price was very reasonable. Andrew even placed a follow up call to us the next day to make sure everything was fine with the trailer. We cannot speak highly enough of this company and would recommend them to anyone without hesitation. Our sincere thanks to Peter and Andrew for assisting us and getting us back on the road so quickly.
1st time at this shop was august 2019 great service then. Second time this past monday 30 March 2020. Superb service as the last time. This time however. My repairs were much more involved. The tech (Eric) kept me involved with frequent updates and what he found and what was needed. To expedite the repairs while waiting for parts on one aspect he would work on other things i wanted done. There were issues with parts as my tractor has been cobbled together from several others. He (Eric) did not bolt it together and make it pretty. He investigated looked up part numbers and actully informed me of several aspects of my truck i should know when going in for service. The parts supplier they use was also ecceptional as he made multiple trips while trying to get the right clamps for an exhaust leak and Jake brake bolts. If you want to be treated like a customer should. Come to absolute. I even recieved an after service follow up call to make sure everything was running well. FYI service was on an 08 Pete with a C-15. Also as the tech waited until after 6pm well after closing to finally get me back operational. As the parts guy had to make 1 final run. Another truck came in with a flat repair. Even though it was nearly 2 hrs after closing Eric changed the driver's tire to get him back on the road
Absolute Repairs,,, one of the best shops i have ever had the privilege of having work dun at. The owner,,,sorry i only know you as Peter,,, is the upmost in polite and very very knowledgeable. The techs where all hard workers, and as well very polite and social,to both me as well as my 4 legged buddy Onk. The shop is very well kept very clean and well maintained. The drivers lounge was by far one of the largest and most comforting ones i have ever spent a day and a half in,,,,comfy couch,, as well as free snacks and drinks. I spent a shinny penny there in one day and as i left the shop a new issue arose.... I called them up 10 miles away, and the owner himself came out to help me,, he not only fixed one issue with the roadside service truck,,on the side of the road,,but he also had me go back to the shop, FOLLOWING ME the whole way back,, then noticing i was still having n issue. He then also proceeded to fix a small wiring issue for me for free.. simple fix ,,YES,,, time ,labor and parts YES. Again, he,,Peter, the owner did all this for me for free.... So to all of you at Absolute Repair i must say THANK YOU VERY MUCH you are one hell of a righteous shop and crew and you have and will forever be highly respected and spoken of by me... to any drivers in need of service in the Cumming Iowa area,,, it would be in your best interest to contact this shop. Again thanks alot guys you are all hella awesome! O and for any one who wants to claim this shop is super expensive,, please call around,, their prices are very fair and even lower then most all big name company shops.
