Roy's Towing and Recovery JunkYard in West Des Moines (IA)

I was in the drive through line at Walgreens pharmacy and my truck suddenly wouldn't go back into drive from sitting in park. I shut my vehicle off and put on my hazards. While on hold with the dispatch with Roys, by pure happenstance, a Roy's tow truck pulled into the Walgreens parking lot. Talked with the driver Kyle and he was happy to help. As he was getting ready to tow my truck, we went to move the shifter into neutral and immediately knew what was wrong. He showed me that the shift linkage between the transmission and the shifter had fallen off. Within about 5 minutes, Kyle used some bailing wire to reconnect the linkage so that the truck was driveable again and sent me on my way with the advice to go to the auto parts store or my mechanic for a more permanent repair. I'm super appreciative of the help - Thanks - Highly recommend Roy's Towing and Recovery.

After 6 hours of trying to get a tow truck for our medium duty vehicle, Roy's towing came to the rescue. Because other towers attempted to tow our sprinter van and had the rear end scraping while just lifting it, they had no idea how to do so without damaging it. We even had a tower get upset with us because we told them his equipment wouldn't work and it was too small so he ended up dinging our van when he left! Curtis at Roy's took his time and found solutions quickly! He took care of the vehicle as if it was his own and we seriously do appreciate it. Not a single scratch or ding!

Kevin was the most helpful driver I’ve ever dealt with, he took my stressful morning and made it into a positive experience with good jokes and a very uplifting attitude 10/10 would recommend Roy’s to anybody and Kevin being their driver!

Great experience with this tow service! Quick, efficient, friendly service. Exactly what I needed for an unfortunate car situation this morning.

These guys are professional, knowledgeable, and skilled. I've needed 4 tows between 2 vehicles the last few weeks and I cannot give high enough praise for the work they've done. If you, or someone you know, needs a tow these are the guys to call.

Just had to let your company know, I had a chance meeting with Zach as he towed our Vehicle from Des Moines to Eddyville 7/12/24. Zach is a great asset for your company very professional, kind and respectful. We talked about alot of things from foster to Harley Davidson on the ride to Eddyville. Thank you for great customer service!

Had Roy’s come out after I woke up to find a tire had gone completely flat on my 2022 Ford F-350. Had to get to an important job so I took my wife’s car and left her to meet the driver. When I went to put the new tire on myself a few days later, I found that the driver had badly scraped up the bolt cover and didn’t say a word to my wife. This is a brand-new truck that cost me nearly $90,000; the carelessness of the driver has cost me another $250 for the part and time that I didn’t have to replace it. Extremely sloppy work, very disappointing.

Luke changed our flat tire on the rainy interstate on Sunday (Mother's Day) night, quickly and with a smile. He was friendly and professional! Excellent service!

my son was visiting from Wichita & in route to a friend's house his car broke down. Called Roy's Towing & they came out as quickly as they could. very personable & did a great job. If I ever need a car towed again I will call Roy's!!

Worst Towing Company to deal .Not recommending them to anyone. Storage per day its ridiculous. Doesn't deserve even one star.....

Fast response time. Friendly and helpful staff. I'll be using them again anytime I'm stranded. Def recommend. ☆☆☆☆☆

Kevin was so nice and polite when he came to tow my car. He is an EXCELLENT first impression for your company. I will request your towing services in the future! Excellent service call Kevin! Thank you for providing a WOW Customer Service experience! And, Welcome to IOWA! 🌽 Danette Peterson A very Happy Customer!

I apologize as I don't remember the guys name who towed my vehicle but he was great! Very friendly, went over the little details of how/what he was going to do. I have AAA and even though I had a rough time dealing with them, this tow company was absolutely incredible while also dealing with AAA themselves. 10/10 recommend!

We needed a tow. We were trying to limp to the KW in Des Moines, it wasn't working. Got on the phone with the company and Derrick was there within the hour. We hooked and booked. He was nice and friendly. Made me laugh. Awesome guy. Thanks. If ever we need a tow again and we are close by, we will be calling.

We had a flat tire. And expected a long wait. They came on time did amazing job. Nikolai was amazing. Thank you

Great Job during the last snow storm! I found myself and my 96 F-250 stuck in a snow bank. Denzel Came right out and freed the truck then brought her home! Very courteous, helpful and polite. I would definitely use them again!

My battery was a victim of the latest cold weather/blizzard and so I was in desperate need of a jump start, and Roy’s came through! They weren’t sure they would be able to come out today and then I got a call within an hour from a staff member (I believe he said his name was Owen) who said he would be there in 10 minutes! He was quick and efficient and even stayed with my running vehicle for a few minutes so I could go back into my apartment and get my purse so I could leave! Thanks, Roy’s Towing!

I had a dead battery and needed a tow. I called Roy’s and Luke came out fairly quickly! He got my car up and running and then didn’t even need to have it towed in! Very personable! Saved the day! I would definitely call them again!

Kevin was excellent, great service. On time. Very kind and a joy to talk to.

I’m from Minnesota and went down a county B Rd. in Iowa after heavy rains where my GPS sent me… Not knowing that the road would be impossible to get through and ended up sliding into the ditch. I called and had a very quick response. Best yet was Derek who helped me out of a very stressful situation. Being in the middle of nowhere and failing helpless is not a great thing for an older one. Derek was absolutely marvelous, and although it took us a while to get me out of a sticky situation, we did it! His calm, cool demeanor, and his friendliness and great smile was something I did not expect on a day that had turned to be such a challenge! I cannot recommend, Roy’s towing and recovery service enough! From the woman who took my initial phone call to the owner, who called me to assess the situation and tell me help was on the way to wonderful Derek for getting me out of the mess. It all truly was a great experience! Thank you so much it’s nice to know that there’s such a good people you can turn to because most throwing services I cannot say that about!

I made arrangements to have my car towed back to my home. They were on-time and incredibly professional. They had to spend a little extra time positioning the car right were I needed it in my driveway. The driver was awesome and had a great attitude. Great experience. I highly recommend.

Called for a jumpstart, driver showed up and the jumpack was dead. We tried cables but the dispatcher wouldn't give enough time to trickle charge enough to start my pickup. Driver had to leave and dispatcher wouldn't let him leave without payment for a service I didn't receive, they told him I either have to pay or my pickup would be towe, my pickup is still dead, and I'm out $80. Do not recommend them at all. The driver was not at fault, he was simply doing what he was told. If you took your vehicle to an auto shop to have something fixed and they were unable to fix it, you wouldn't be expecting to pay full price, I offered to pay half, I understand fuel and time isn't free, however expecting someone to pay full price for a service that wasn't completed and threatening to town my vehicle and still being without a running pickup is ridiculous. Poor management whoever is running this place.

Driver was very courteous took good care of my car.

This company was supposed to take my car via police dept. to Freedom tire on Grand! But said because they didn't have a card on file, ( which they could have called me!) They took my car to impound and then charged me for that as well!! Invoice even says, " TOWED TO FREEDOM TIRE! And keys were in the car! Then I was gouged for 2 towing fees, and a gate/personal belongings release fee of another $35 bucks! Felt like I truly got the shaft from this company! They could have called me which the officer had all of my info and received my credit card over the phone! Even when I went down to pay the owner wouldn't take anything off the bill! Piss poor customer service and was out for the money they shouldn't have earned! I'll never call this place!!

I requested service through my insurance and the driver first came and tried to jump star the car. With no success . He later came to tie away my car. I wish I had asked his name because he was so respectful and professional. Did an absolute amazing job of taking my car out of the garage and on the tow truck. He was respectful of the property , other drivers going in and out of the parking g lot and just did a great job. He was kind and very much service oriented regardless of the heat and uncomfortable situation at the parking lot. THANKS!!

Kevin was very professional and polite. excellent person and service.

Manager showed up to assist when he found out we were stranded just outside of the city on I80 ( Des Moines). He blocked our car from the traffic and had our spare put on in a jiffy. I would recommend them to anyone. They care about others safety and we’re polite and courteous.