What clients say about Moon River Auto in Doon (IA)
Ordered parts and they had an emergency that caused a major delay on my end. Needless to say I wasn't pleased and the responses were not the best from either of us. Owner stepped up after the call and the quality of the parts were great. Will use again.
Worst customer service ever thy lie to you about the price of the parts and then they charge you fees on top of it I would never purchase anything from this company ever again and I recommend people not to purchase anything from them either!!!
I purchased a car from Dalton at Moon River Auto site unseen. They are super easy to work with and very organized. Dalton was honest and very helpful, definitely shows they care for their customers. Also bought some parts from them, and everything was as described. It was a pleasure and I would definitely work with them again!
Semi-frustrated with my order. Placed order for rear axles for a mercedes. Was told they have them on hand and to expect tracking within a day or two, and almost a week later I was told the axles still have not been removed from the car or shipped. Offered to pay extra for expediting the process and no luck, no ETA to this day.
If I could give them 0 stars I would. Bought a van from them I was told it just needed rear brakes changed. Went to my mechanic today and was told a completely different answer. Traded my car for this piece of junk! When I called and emailed to see if I could trade it back if my name was on the title of the van, they said no. Then continue to argue with me. First the guy told me the previous owner said "he put new brakes and pads on in the front" then later in an email said he didn't. SO WHAT THE HELL IS IT! When I look on the website to see if my car is listed there, I'm pretty sure they took it apart and used it as parts so I can't even get my car back now even if I wanted to. Worst small town dealer Ship I've ever been to! They knew about the defects of the van because why else would they have a mechanic shop on their lot if they aren't looking for any defects on vehicles being sold to them. DO NOT SELL YOUR VEHICLES OR TRADE YOUR VEHICLES HERE!
Ive sold several units to Moon River and always had a great experience dealing with Dalton and the team at Moon River.
Have always been very competitively priced if not above other salvage yards when making offers to me.
Absolutely the worst salvage yard I have ever delt with, There word is No good and frankly they don't care, unapologetic, No way I would ever deal with this facility again.
The transmission in my husband’s truck went bad, and after doing some digging I found Moon River Auto had one that was what we needed. An hour drive well worth it. Dalton already had the transmission marked as sold and ready to roll for me when I got there. Also comes with a 100 day warranty, which is well worth what the difference between a junkyard and what we paid was. It had been raining all morning, and as someone with horrible chronic pain, I was ever so grateful that he even loaded it for me. Super great guy and business! I’m sure we will get more parts through them again! Hopefully they get a Volvo XC90 in (lol … parts are hard to come by in our area without a 200+ mile drive one way).
if there is lower than 1 star to give this company i would.
i purchased headlight from them and they charged my C card include the shipping $180. and they told me by Tuesday you will get the headlight. i called them on Tuesday and the agent told me it is still on table waiting for UPS . i said you guys told me by Tuesday i will get it and still the light at you shop not shipped!!
called next day one guy told me it shipped and i said t him i want the tracking number (replied back) will call in 1 hour for tracking another liar agent. no one call me back . i called again next day talk to another lair agent he said i will call you back with tracking #. no one call back. i called again to speak with another lair he said the headlight still here at our shop not shipped yet. this company need someone to manage these lairs. I'm not happy what they did to me they waisted my time waiting for nothing
We purchased an engine from a this establishment, but unfortunately, we were deceived. Despite paying for the product, we were sent a defective part. However, after raising the issue, the individuals responsible for this illicit activity didn't agreed to return our funds. It seems that these unscrupulous individuals are part of a mafia operation.
Got a great used front window frame at a fair price for my jeep. They were helpful, courtesy, with a quick return on getting the part in. Great experience!!
