What clients say about Hewitt's Service Center - NAPA Auto Parts in Monroe (IA)
Very kind and quick service! Very impressed with how efficient, accommodating, and nice everyone was from the phone call to the work itself. Definitely helped a girl in need and got me back on the road, never once made me feel bad for needing the help. Thank you guys!
We had a flat tire on a boat trailer and were stranded on the highway adjacent to Prairie City was able to call a tire store in that town but they recommended Hewitt NAPA in Monroe, we were also calling other emergency services on our cell phone during the same time. We had a spare but didn't have the proper size bar to remove the tire from the truck jack. We had just purchased the boat and were transporting home when the tire went flat. Hewitt interrupted their busy schedule to get us fast service in changing our flat, we drove to their store and purchased a new tire, then had it mounted it on the trailer.
I should add we got 2 quotes for just changing the tire from other emergency services to with the spare tire were more than than the total cost from Hewitt that included the new tire. One quote was more than double Hewitt cost.
The young gentleman that was sent to our vehicle and the service person at the store were excellent in providing everything we needed. We purchased a bar and socket at this store for this type of emergency for our new boat trailer.
Great counter staff. Bob's a good guy. He's lucky to have Jim and the others up front to represent his business. They have or can get anything out need very promptly
Our camper blew two tires on one side and triple A wasn't no help. Called this company and had us fixed up with new tires and back on the road again in 2 hours
Hewitt is incredibly kind and helpful. Blew a trailer tire on the interstate at 5:30 on a Friday. Called numerous places, and he was the only one willing to offer any assistance for getting me on the road.
Dumped the trailer, drove here, bought all new tires and rims, and was up and going again.
He apologized for not being able to do more, but he was far more than helpful for what I needed. I would rather a true emergency be what his help goes to if more is needed. Something like a single mom with kids stranded.
Ok this is gonna hurt... I wouldn't have my tires serviced there but if you are looking to buy tires, they have the LOWEST prices I can find! Just tell them what brand and size and they can get it to you cheaper than a tire center or even the internet.
Auto parts store up front, tire repair shop in the back. Even though it was close to 100⁰, they got 1 tire replaced, and another 1 repaired quickly and at a very reasonable cost. Will be our companies "go to" tire shop when working in the area.
Amazing people work here. We broke down outside of Monroe today. They came and loaded my SUV and brought it all the way back to Ottumwa for me on a Saturday afternoon. Very nice, friendly people who care about customer service!! Thank you so much for taking care of my family!
You will find cheap tires here. You will not find great service. My most recent experience included hearing one of the tire techs say that he could get by with not balancing the tire perfectly because it was the back tire. Half way through changing each tire the tech would spend 10 minutes on his phone or stop wand eat a snack or leave to work on something else. It took 2 hours to install 4 tires with two tire techs. Do not expect stellar service or speed.
Had a late night tire snafu and needed a tow. Road side assistance wasn’t helpful and couldn’t find anyone to tow us. Hewitt was there at 9 pm on a Sunday to facilitate our key drop off, picked up our car the next day, and completed our repairs at a fair and reasonable price. Excellent service.
As a local, I hate this place. Filthy store and rude workers. Older guy in front didn't give my debit card back today. When I said I needed my card, he told me to "speak up then". Embarrassment to the Monroe community. 0 stars
Would not even give 1 star if i didn't have to. Why offer a tow service if your not willing to tow a vehicle when it is needed. Not to mention the 15 min wait on hold just to be told No. Thanks for nothing.
If it was possible for zero stars, I would give it. Had a close friend of mine try to drive down home to SE Iowa from school in Ames. The towing company, after the police department attempted to get ahold of them, would not answer. When the police officers allowed my friend to have a couple of amazing gentlemen pull them out, the tow truck guy drove by without even glancing at my friend in the ditch. After my friend found out they had a flat tire, and had a broken jack and was unable to put on their spare, they called this tow guy again and mentioned that he drove right past my friend. The tow guy told my friend that it was irresponsible for my friend qnd the police to allow them to have other people pull them out after they had been waiting for SEVERAL HOURS to get ahold of them, and said that even if he had a jack he wouldn't come help my friend because of this and would not call anybody else to come help. It was absolutely ludicrous for this to happen, and if the driver doesn't feel good, then they probably should have called someone else in for their shift if they aren't actually going to do their job correctly.
The only negative was they cut off my valve stems and replaced them, charging me extra for no reason at all by the time I noticed it was too late. They should have asked me if I wanted them replaced. Or not charged me for them, because I wasn't even aware that they were gonna cut and replace them when they were 100% nothing wrong with them at all. I was given a 30$ quote on a mount and balance 2 new back tires I had brought myself and the total price was 41.73 with tax
The 2nd problem I had was that they kept my tires and I thought they put the old ones in my trunk or "again " they should have asked me if I wanted to keep them or have them dispose of the tires. Because I wanted to keep one of them for a full size spare since my car has no spare tire at all. I now have a full set of brand new tires. And had them put on by 2 different shops they were spaced about a month apart. I now need a front end alignment but I don't have a clue where I should go to get the best price, not be overcharged and have it done properly.
The workers were nice, I would like to see more people wearing masks everywhere covid is not gone...and it isn't gonna be for quite some time.
I had my car break down late Saturday night near Monroe, IA. The owner answered the phone because he was still working! He was able to advise me over the phone to get the car to his business. He and Robert B. knew exactly what was going on and how to help me. You always hear of travelers running into exceptional, knowledgeable folks, and it is wonderful to know there are still people like that! THANK YOU
Zero stars. This includes the Monroe police force as well. There is some racquet going on here between the two. My girlfriend was car jacked today by the Monroe police Dept. Said she didn't have proper high risk insurance which we do through progressive. Claimed it wasn't listed with the state of Iowa which I assure you it was and is and the insurance pointed out to the issuing officer ! His statement to our insurance company I felt I was doing the right thing at the time. So officer impounding a complete legal car from a woman traveling with our dog and leaving her out in the cold with all her personal property and dog is what you felt was the best way to uphold your sworn oath to Protect and Serve ? Travelers be warned stay away from Monroe Iowa. Then we had to pay over a hundred dollars to get the car out for a illegal impounding and waited for a HR minimum to get the car. Customer service lousy and lazy. You know that dead look on someone's face. That's the one !
Great customer service. I had a screw in my tire and it did take some extra work to get it out but they fixed it and they fixed it right the first time.
Not happy! My son went in for ball joint replacement and the next day he has no brakes! He had brakes before the replacement. He was told that his calipers just went bad. Really??? He drives to des moines for work. If something else goes wrong or he gets in an accident, I will be suing!
Our van died about 3 miles west of Newton exit 164. AAA contacted Hewitt's. They got my wife and 3 kids safely to a hotel in Newton, dropped the vehicle at a local garage, and returned me to the hotel where my family was waiting. They displayed a genuine concern for our safety, were polite, professional, and efficient.
I wouldn't recommend this place to my worse enemy. It's bad enough that the man who towed us had one of the worst attitudes I've ever came across but that alone I could manage to deal with. But the price for service was just outrageous. I'm not sure if he saw us and decided he could squeeze money from us or maybe he didn't want to help us but I've never heard of a tow costing so much. If ever in need of a tow let this be your absolute last resort!
Highway Robbery! AAA dispatched Hewitt's Service Center in Monroe, IA to tow my car from Knoxville to Des Moines when it broke down. AAA managed my expectations appropriately about the estimated towing charges based on the distance to be towed so I wouldn't be surprised. When Hewitt's Service Center contacted me, they used a mileage estimate that was almost 30% more than what AAA and my own GPS was telling me. I tried to explain unsuccessfully, that both AAA and my GPS were estimating something very different, but they kinda had me over a barrel so I agreed to use their service with the hope that AAA would help me resolve the significant overcharge. I did get AAA involved and they confirmed their earlier estimate in multiple conversations and said they would intervene. In the mean time, after waiting for hours at this point, Hewitt's Service Center's tow truck finally arrives. After a long, agonizing process of providing them all the same information I already provided over the phone and they should have already had from AAA, they try to strong arm me into signing off on their inflated mileage estimate and authorizing a towing charge much higher than AAA estimated. When I wouldn't agree, they left me hanging. When AAA intervened with Hewitt's Towing Service on my behalf, Hewitt's Towing Service would not budge and refused to provide service even after they charged my credit card for the inflated charge. These guys were clearly taking advantage of my situation and used shady, despicable tactics.
