I don't know anything about their mechanic and ability but I do know their towing service is horrible, I crashed my motorcycle and they come to pick it up with a wrecker I had a trailer that was attached in which they broke the handle on while they were trying to haul it. When I went and picked it up they loaded everything for me on a trailer and when I got home I noticed that things that were locked in my trailer that they had the key to because it was on with the motorcycle key fob and the alarm was going off so I gave them the key fob. I was missing several things out of the trailer I also was missing a cooler a leather Harley jacket and a Camelbak they said the stuff must have fell off the truck while they were hauling it and they're not responsible, lost about $500 or $600 worth of stuff that they are not responsible for when I talked to the tow truck driver. would never use their service again if I could give a zero star I would.
I have been doing business with Leonard Automotive for about 5 years now and absolutely love the service and quality I receive. David runs a great shop with great mechanics that are going the extra mile to make sure things are done right and affordable. Definitely will continue doing business with them. Thanks for always working us in when needed!
Quoted me 600$ for a repair. Took my car somewhere else and they told me that what leonards quoted wasn't even the problem. Car was fixed for under 100$
Had problem two days before going on out of town trip. Dave and Randy did an analysis and replaced part and had me on the road as scheduled. Great experience.
I work outside day and night, in different cities in Iowa, using my ladder which I carry on my ladder rack which is on my pickup truck. Last night I arrived in Panora, to do my work, and found that I could not unlock one of my padlocks holding my ladder on to my ladder rack. I tried everything I could, PB blaster, WD-40 lithium, rubbing alcohol within sanitizer, water, hand warmers, everything I could to get that lock undone, and it was just completely Frozen from the temperature. I called up Leonard automotive, and they said come on in. So I drove down the road, and a gentleman there at Leonard automotive, Cain, really took care of me, by using bolt cutters, and a grinder, to get my chain off of my ladder/ladder rack, and to help get me out of this bind and back to work. Those Folks at leonard, were extremely compassionate and understanding of my situation, and Cain took care of business, without making me wait, and I was charged an extremely fair price. I would recommend anyone with any emergency repairs that need to be done, to these folks at Leonard Automotive in Panora, Iowa.
Someone who is personable knowledgeable reasonably priced and HONEST! First time client and will commute from Des Moines EVERY TIME to give them my business when I’m in the area! Beats the cost and time frame of every mechanic in a 50 mile radius a loaner vehicle was given during service to prevent time from work. Can’t express the sense of appreciation I have for the service I was provided the entire staff was completely hospitable. Will return and recommend!
Place was amazing I got stranded on the interstate lost a lower ball joint they came through on the alignment with flying colors, was willing to go the extra mile, means a lot to an out of towner like me
I cannot praise Leonard's enough for their outstanding service and dedication to helping us with our vehicle issues. They went above and beyond in diagnosing the problem, collaborating with the dealer, and providing valuable advice, even though they were not the ones who would be fixing it.
Their exceptional efforts led us to discover an engine recall that we would have otherwise been unaware of. The team at Leonard's made numerous phone calls and even took a trip to Des Moines to assist us. Their commitment to customer satisfaction is truly remarkable, and I highly recommend Leonard's for their top-notch service.
I was told my Dodge Intrepid was "repaired," and after paying $1500.00, I MADE IT ONE MILE BEFORE THE BLOCK BLEW.👏 Refused refund, because it was "driver error".
My starter failed after I stopped at the store in Panora and Dave and Randy came over to see what they could do. We towed it to Leonard's and they had me back on the road in about an hour. Great service and quality of work!
Needed the serpentine and power steering belts replaced. It took a few days to finally get the car in their shop, due to the high amount of work they were going thru.
Had to used their parts (which are backed by their warranty), which was fine at the time - until a week and a half later the serpentine belt was discovered to be close to snapping. Gave these guys a call so they could replace their part (free replacement) - turns out they don't have a towing service, nor mentioned contracting that out. Having a warranty on your parts (and required to use theirs), especially ones that are critical to getting your vehicle to move is rather meaningless if said part breaks down and prevents you from getting your vehicle to them to be replaced!
Took it to my local mechanic to have a look - a/c compressor pulley that the serpentine belt ran thru wasn't moving. Natural friction took care of that belt - something that could've been picked up by the Leonard mechanics. Got my local mechanic to take care of it.
Shortly after, the power steering belt started fraying - this belt was suggested by the Leonard guys to be replaced at the same time as the serpentine belt, which I agreed to.
I decided not to give Leonard a call about this one.
Probably the only reason they don't get one star is the fact they were polite and courteous.
tldr;
If they're busy, don't bother - belt replacement jobs seem to get rushed (which I've been told is a fairly basic mechanic job), so who knows what would happen on more complex jobs. Good luck finding them not busy for that matter.
Leonard is a great guy, always greets you with a smile on his face. As far as service goes, he is quite knowledgeable, and never takes shortcuts. I have never had to take my car back to fix something he has done.
