So horrible if you can stand poor customer service / treated unfairly have at it they probably have what you need since nobody else wants to do business they'll be holding on to things for a long time wish you well
Sold me a bad motor that was suppose to be drop in ready. Took the heads off and it was full of clay and glass. Called them and they wouldn’t work with me at all. ZERO STARS DONT BUY FROM THEM
Great customer service, Cris was so helpful the parts were delivered in well packaged and fast shipping thank you again and I highly recommend you guys
Fantastic customer service! I ordered a drive shaft over the phone to be shipped out of state. Everything was great. The part arrived but it was the wrong model. I called back and spoke with Chris. He found another drive shaft in my state and had it direct shipped to me at no extra charge. I WILL FOREVER CALL PIPERS FOR MY USED AUTO PARTS NEEDS! I highly recommend this company to anyone looking for parts that are hard to acquire
I drove 4 hours 1 way for a "light hail" hood. It has 3 bent corners and the middle is caved in. It was completely u useable. The pictures were very diseiving and the staff misrepresented the amount of damage.
Have bought parts from Piper's Auto Salvage for years and am always a satisfied customer. Most recently got a fuel pump for an Audi A7 and it was on time, as described. Will be back for sure!
On a 1 to 10 scale. I am going to give them a 15. They went above and beyond. They sent pictures prior to shipping to confirm correct part and shipped it boxed so it arrived in great shape. Plus excellent price.
Fast shipping, fast service. Well packaged for shipping a van door. Zero complaints. Fit the paint on my van almost perfectly, much better than I anticipated. Richard was great to work with.
Great to deal with. Very helpful. Sent pictures of what I needed. They sent pictures back of what they had & it was a perfect match. 5 stars & 2 thumbs up.
Chris is THE man to deal with. I deal with all sorts of salvage yards daily across the country. The good, the bad, and the ugly. Chris has gone above and beyond my expectations. Thanks again Chris, and thank you Piper Auto Salvage. You have gained a customer for life. Whoever sees this at Piper, please tell Chris he is doing an OUTSTANDING job. Extremely happy with the service.
I ordered a rim and was not happy with the one that was sent. I made a complaint and Eric personally contacted me and immediately started to rectify the situation. I am very well pleased and wish to thank him and praise his service.
Unprofessional. They'll tell you parts are ready when they aren't. Drove 2 hours to get a part and they don't have it ready after they scheduled a pickup time. They have a lack of communication amongst themselves and fail to communicate to customers. Prices are very fair. Management is very poor.
I highly recommend working with Pipers Auto Salvage they are always eager to look into what you are looking for and genuine in the way they carry themselves. Have been doing business with them for years, and will continue to do so. This is coming from a used car shop and full service shop in the local area.
We love this place great experience very friendly people and dog ! Even checked on me about Interview I had today ! Great tires for great price also brought us a window to ottumwa !!!!! Amazing people !!!!
Bought a cylinder head from them over the phone. Waited a week and called to see if it was out. Then told it wasn't processed yet and couldn't give me an eta of removal. 2 hours later, I get a call saying it's out, so I drive 2 hrs for the part only to find out all the valves are bent. And they don't warranty the valves. Refunds take 48 hrs. What a joke company. If you want to see a circus, have at it.
If I could give zero stars I would. I am very disappointed in the service we received from here. Lisa and Eric were rude, uneducated, and unhelpful. They hung up on us multiple times. Cost us thousands of dollars and a major delay in our customer’s vehicle repair. I will never shop here again and will detour anyone I possibly can from experiencing what we’ve been through.
Called to see if they had vehicles on the lot for a specific year range. They confirmed that they had several. Told them what part I needed and they said they didn't inventory it but he would ask someone about it (its a rather easy part.) I offered to email them pictures of what I was looking for and they weren't interested. They called back 10 minutes later and recommended I contact the dealership (for a 2000-2005 vehicle.) Basically they didn't want to actually go to any of the vehicles they had on the lot to look for the part. I offered to go search myself and they said no. Guess I'll go Seek help from their competitor in town. I'm sure they don't have a problem actually looking for the part to help a customer.
Their website was nice and was able to find the part I needed at a good price. The only problem is I paid and never heard back. No shipping details or anything. It has been over 3 weeks and I don't think my part is coming.
Looking for a hard to find drivers door panel, Viki found one, shipped it out. I received it in 2 days! Unfortunately it had some shipping damage. They not only credited me, but located one at another business. Great to deal with, honest and professional.
I had an issue with my diesel truck, especially at highway speed. Tried several things and finally decided to try the ECM. Salvage yard checked the computer and Piper had one. I called, they had the exact one I needed, based on the engine code. They told me exactly what I would get with one little crack on the ECM. Came in just a few days. I installed and my truck runs just like it should. I hope I don't need any more parts like this, but Piper is one place I would buy them from again.
Purchased screen for a 2009 Prius from Eric. It arrived quickly, but the clock did not work. I called back to ask for another, but he didn't have one. He offered a full refund, but did not offer a partial credit. Who, in their right mind, would want to go through the trouble of removing the part and sending it back, and having no screen. I purchased this because the original part doesn't work anymore. Beware that you may not receive a functional part when ordering from this company, and you will be out of luck!
Was looking for a trim piece for my car and some logo lettering. They said they had the items but weren’t “willing to price them over the phone” when I asked how much they would be.
If I’m going all the way down there I wanna know if it’s even worth the drive before I head down there. He then proceeded to say “nice car ya got there” and hung up on me! Horrible!!!! Don’t take your business here!!!
Awesome service!.got my Hardtop for an affordable price! They were extra busy and working hard and friendly. They even had cute dogs and cats so that's always a plus. Thank you Piper Auto Salvage!
Absolutely horrible service! Called about a part for my Ram 3500, Bruce told me he had the part and to call back in 30 minutes. Called back and asked for Bruce but he as gone, the girl said to call back at 4:30.
Called back at 4:30 and the girl said Bruce wouldn't be back till Monday morning. Called back Monday morning and Bruce still was not there so she finally asked me what part i was looking for and said they don't have it and it was never in inventory!
Who in the hell is Bruce and why did he tell me he had the part!? This place is a freaking joke and is way overrated at 1 star! I will never go back to piper auto salvage and will never recommend them..STAY AWAY! ??
If I could go lower on rating I would. Rude and belligerent owner. Called to get van towed and fixed on Wednesday. Thought I had worked it out. Mechanic said he could get it worked on by Friday. I even gave directions to their tow driver. Come Friday van was not even picked up. I called the Mechanic who swore he tried to remind the owner about the van all week. He then gave me the owners cell number. I called him to see why He claims he forgot. Insists he can't get to it until next week. I start telling him that's unacceptable and he tells me to quit "whining". I told him not to bother. Called Spillmans in Bloomfield for the tow and Davis Co Tire for repair. Fixed first thing Monday. Only thing wrong was some wires in the engine got cut. Van runs like a top now.
Tried to buy door panels from this place. Won an eBay auction they set up, back in December 2015. They said, oh we lost a part that goes with it. 3 months later, the person who said they would call...never did because she does not work there anymore. I call and they say they will have it to me soon. A week later and the wrong parts show up. I call, and they play dumb with me, and lie about the parts. All the while they were put up for sale on eBay, again, for more money than what I paid. DO NOT DEAL WITH THESE SCAMMERS.
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