Very rude and disrespectful woman working the phone trying to just get my 2 children's car seats and I just got the car before it was towed. Children have nothing to do with the stuff and it's just car seats. Rediculous.
The lady working the front was very rude. My husband lost his license and we just got the vehicle and they won't let me just have my children's car seats out of the vehicle while we get the money to get it out. Very rude woman working not very helpful with people with children. Car seats should be something they should freely let go of for children that couldn't have anything to do with the vehicle there.i just want my children car seats please
I needed to have a tire change at 9:30 p.m. while I was about 1 hour away from home. I called these guys and they answered quickly and helped me quickly as well as they had all the tools necessary to do the job. I would recommend this service to anyone.
If I could give zero stars, I would. My stepfather tragically passed away yesterday. His vehicle was recovered by this towing company after the accident. Instead of showing any semblance of compassion or respect for the gravity of the situation, the person who towed the vehicle, Franklin Hammond, posted multiple photos on Facebook of it - with himself smiling with his mother in one of them.
Let that sink in. A family is devastated, grieving an unimaginable loss, and this man saw an opportunity to treat it like a photo op. There was no consent, no regard for the emotional trauma this might cause, and certainly no professionalism. This kind of behavior is disgusting, exploitative, and COMPLETELY inappropriate.
If you value integrity, basic human decency, and professionalism, I would strongly advise against supporting this business.
Rick took care of us at 2:30am on a Saturday night. He was professional and personable - even bringing some humor into our stressful evening. I highly recommend using them for service. Fair pricing also!
I had a very disappointing experience with Tri-State Towing, as Justice and Kyle not only refused to resolve my issue professionally but also tried to escalate the situation by arguing with me over a misunderstanding. Their behavior was unprofessional and unacceptable, and I felt disrespected and unsafe during the encounter. I would not recommend their services based on this negative experience.
David was my dispatcher he handled the call quickly and professionally he called me back to let me know that my driver was in route and with an ETA my driver and I’m sorry I don’t have his name was very professional very courteous very quick if I could give this company a higher rating I would and I would definitely recommend them. They were very fair. The other company I called wanted over $500 to tow my truck about 12 miles or less, which is ridiculous.
I had to use them after a wreck. They towed to their lot which later was towed to the body shop. After the body shop was done I went to pick up my truck. Noticed there was more damage not caused by the accident but by the tow driver. I contacted them and they denied responsibility and refused to help fix the damage. The workers were very unprofessional and the owner was very rude. I do not recommend this towing company I would use a different one if you could. Or take as many pics before and after they take your vehicle.
Billed me for 4 hrs bc they brought too small of a tow truck to pull out heavy equipment. Even worse, they attached their winch to the middle of the axle. Which is now bent and is going to cost thousands to replace, plus the tire that blew due to the bent axle
I’ve had to use towing a few times (refused to give up on my car lol) and tri-state is my least favorite out of all our options. Whenever you call, you’re immediately put on hold. After waiting on hold for a minimum of 10 minutes, you then get to request a tow. Then the real waiting begins. My avg wait time for tri-state towing is 2 hours. And they are the most expensive in town. So it’s the highest priced towing option with the longest wait times out of all the local competitors.
Excellent. Wonderful customer service from the phone to being pulled out of mud. Grateful they had 24 hour service. Got to Newburgh in about 30-40 minutes and pulled out in no time navigating a mess. Professional and expert on pulling my vehicle out. Woman who took the call handled everything well. They actually care about safety.
Chris young man was so nice and extremely helpful . He said I value my job and I love it, he’s 30 years old. You don’t find that often in today’s generation. He’s definitely an asset to the company.
Danny showed up in a timely manner after hours. He was professional and didn't take hardly anytime recovering my vehicle and rigging it. He was also personable on the ride to my house. He then dropped my truck exactly where I wanted it. I will call them for all my towing needs!
I recommend avoiding this place at all costs. I wish I could give it no stars. I went In here today to gather my belongings from my car after it had been totaled in an accident 2 mornings ago. People are hurting and grieving in situations like this & the costumer service I received this morning was horrific.. there were multiple people behind the counter I walked in & wasn’t acknowledged for 10 minutes I had small children waiting in my sisters car because clearly I had no transportation of my own due to my car being in their yard. I proceeded to walk to the glass & ask for help & I was oh so very rudely prompted by a lady with glasses she raised her voice at me very aggressively & told me she had other people and things to do and asked me why I was there mind you I’m already in almost tears dealing with the loss of my car & ptsd from the accident & this lady is just being so rude & mean to me.. she justifies her behavior by stating she has 20 million things to do & one of them was which she was dealing with law enforcement. While there is 4 others & a child in this office with her behind the counter. I work with people too & I know things get tough sometimes but as humans let’s not forget to give other humans respect & kindness you don’t know what someone is dealing with.. this company needs better employees that can handle their job & work as a team. The experience was very traumatic.
Called for a tow doe my son who hit a pothole and blew out two tires and was told that we would have to wait around 90 minutes. I asked how it would take that long if they were just driving across town but no reasonable answer was provided. All I can figure is that they are understaffed or do not have enough trucks. Either way, I won't ever call them again!
My daughter’s car broke down at her work. We called tri state towing and they met us within 30 minutes. Dawson was awesome , he was super quick and gave me some advice for the mechanic that would end up working on it. Highly recommend.
Towed my truck the wrong way up to a Wisconsin shop, payed them over $3500 and this is the damage that happened. Wasn’t even man enough to own up to doing it and it’s a $350 part. 10 times what I paid you guys. Poor business. Everybody with a brain knows you gotta tow a truck a certain way, educate your workers.
Only reason I’m commenting so late is my mechanic just pissed me off joking about how somebody towed it the wrong way, and he had no knowledge of it even being towed. Just shows you how even mechanics know how it happened.
Wonderful service all around.
Receptionist was polite and very helpful.
Derek, the tow truck driver was very helpful and professional as well.
He called to ask about the status of my truck and even offered some advice.
What a great experience.
And All for a very very fair price!!
Thank you all!
We called and they sent a driver that said he could not get our old 1967 Pontiac Bonneville out of the garage because the ground was too wet. He suggested we wait for the ground to dry out and call back. I called back 3 days later and the woman on the phone was rude and said she did not feel comfortable getting the car out of the garage. I told her the garage door was removed and ground was dry like they suggested. She said she did not know where our property line was and she said she was not sure who owned the property. I told her I own all the property and she started yelling that she could not get the car. I was very upset by her tone and I said “I will not argue with you. The property has been in my family for 100 years.” My recommendation is call Dallas Towing. They came out and completed the job for us with no issues.
Everything was good until I got the bill. The driver took way too much time loading and unloading my truck it went 15 minutes over an hour and got charged for 2. The diver could have done the job in 50 minutes.
The people that were there , on a SUNDAY no less , were really great people. Very down to earth and understanding of our particular situation.
I wish I knew their names , the lady behind the desk and the driver that brought my daughter's car in made sure that we had time to get what we needed from the car that day and called to make sure again before they even let the insurance company take the car.
You guys are the best ! Thank you again for all your help
I went through another organization that recommended this company and they did not disappoint. Justin did a phenomenal job loading up my car and communicating everything going on. He was kind and on time. The process was quick and easy. I will be using Tri-State Towing and Recovery in the future if I need a towing service again.
My dad's '46 hot rod broke down on the side of the road today & we needed a towing company that had a flatbed to tow it because it sits too low to be towed any other way. We called several places before we found one that could do it. Rick was the driver that showed up & he did an awesome job getting it up onto the flatbed without scraping it at all. I was particularly impressed since he wasn't expecting a Hot Rod when he came, dispatch didn't tell him anything (we'd told them when we called that the truck was really low), & he jumped right in & figured out how to get it on the bed without the boards he would have normally used for this. He was also very nice, which made the whole stressful experience a lot better. Rick's a good guy, he deserves a raise.
Aug 14, 2021
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