Had a flat on I80 with run flats and no spare. It wasn’t Drivable. Don’t believe the hype. Anyways, Ray tows us to a shady cash only 24 hour shop (not his choice). Instead of dropping and running, he stuck around to make sure we were good to go and weren’t being taken advantage of. Ray is an awesome driver that clearly cares about the welfare of his customers. I offered a cash tip for the extra care he took with us but he refused, only asking that we left a good review with our insurance company. That isn’t enough for me so I am leaving this google review as well.

BMG 122476

08/25/2024 19:16:12

Terrible service! I would not recommend! They chose my tow through Roadside Assistance with an ETA of 2hrs. That was fine. At the 2hr mark, I called the manager for an update and was told they were running late with no ETA. Called at the hr late mark and manager said he would call me back after speaking with the driver. Called at the 2 hr late mark and manager placed the call on hold and canceled the trip! The autoshop has been waiting for my car since 8am and it is now 12pm. Have to wait for a new tow company. Never again will I work with the business!

Andrea Moore

07/12/2023 17:15:05

They were chosen as a tow service through my insurance, they went to tow my son's car from Indiana State in Terre Haute to bring it home here in Hammond, we were willing to pay their price, unfortunately the tow truck broke down and now they're waiting on another truck to come and take his car down and put on a new truck to get them home, they're waiting with the tow truck driver for the last couple of hours waiting on the side of the road completely iinconvenienced and quite honestly not safe and when I asked would the price be adjusted, the dispatcher treated me like it was my fault. THEIR truck broke down and has my children on the side of the road! I would NEVER use this company again and will make sure GEICO knows the type of company they partner with for roadside assistance!!

LaToya Jones

08/28/2023 22:54:06

On Dec 16th my car was rear ended. I had to have it towed. Not only did the driver not notify me but decided to take my car to their lot and not the destination I chose. My families gifts were stolen and my glove compartment was damaged. They took 2 back bones 4apple air tags and my soldiers gift to her dad. I called and left several messages and no response. I called again today to be yelled at and told they have signs SAYING NOT RESPONSIBLE FOR THEFT.

Always Hustlin (Always Hustlin)

01/05/2023 16:31:28

Called with State Farm to bring my vehicle back home. Parked backwards on a one way street and personal items now missing. Dispatcher was nice enough but if first impressions are key, I've put them on my highly suspect list. As a driver myself I know full well wreckers have certain leeway when it comes to recovery to ensure an ideal outcome, even if it means temporarily going the opposite direction to place vehicles in the proper position. There were several ways to accomplish this including pulling into the driveway directly next to my house. So here's to hoping I don't get ticketed before payday....🤞🏼

Devin Shepard

03/27/2020 03:25:22

Their website says that "they take pride in their commitment to the satisfaction of their customers," that was definitely not the case. A few weeks ago I had a couple of flat tires. They gave me a tow, spent some time on my car, sold me a used tire, and got me on my way. I was grateful until about 30 miles down the road when the used tire blew. I decided to put on my spare and get on home. Upon inspection of the tire it was clear that it should never have been put on my car, very weak sidewalls, visible tear marks, and the obvious blowout. I immediately called 1st Response to tell them about what had happened and even sent pictures of the torn tire. They did not care at all, "a used tire is a used tire," I was told. Once I made it home I purchased new tires and showed the guys at the shop the used tire that I was sold, they could not believe that it was put on my car because of how clearly dangerous it was. Again, I tried to get my money back from 1st Response, again I saw that they will do anything for a buck. Poor customer service, poor business model, greedy, and selling dangerous products. If you need a fix I would not go with these guys unless you want to fix your problem again. If you do, do not buy a used tire from them, dangerous.

Jordan Ashdown

03/31/2015 20:00:32

Wowzers what an evening. So let's talk about how we got to use the towing company. I reached out to my Insurance company due to my vehicle being stuck in my backyard. After an incredibly disappointing experience with the first towing company that was dispatched, these folks were the backup team. I was told their response time was going to exceed 90 minutes. I looked at the reviews for this company and my heart sank. I read about how rude and unprofessional several representatives were. I started to make alternative arrangements in the interim. I received the confirmation text for their arrival.upon calling them I was told they would arrive in 20 minutes. Well I halted my alternative plans. The driver Ray showed up and we intimated a plan. Within 30 minutes The truck was unstuck and I was relieved. Ray exhibited a professional manner and was down to earth with eagerness to help. I expressed my gratitude with Ray and his contribution towards the evolution.

Bill Norris

05/01/2019 04:52:55

Waited over two hours for your tow truck to come. The tow truck never came when I called Allstate to see where you were. You told them that you called me to cancel my towing. You lied to them because I never received a call. You are a disgrace, and I hope you get shut down.

Dragana Dragojlovic

12/27/2022 16:40:43

This was the second time towed by this company through state farm and both times they arrived under 45 min. The recent tow was 30 min (wow) he was close. Clean truck, two different drivers n both was cool. No company is perfect but both experience was good for me

Rick lee

03/07/2020 07:22:17

Terrible service you should be allowed to leave zero stars. The first guy seemed upset he was coming to get my car and was unprofessional. I was told they could take my car without the key which is done anytime you park illegally for example and your car is towed. The driver told me I don’t know why they told you that. I said fine leave it I’ll wait until I can make it there later. He tells dispatch something else entirely. Later they didn’t make the time they scheduled to be there. So I called they gave me a new window didn’t make that time so finally State Farm called me and pressured them to hurry and get to my vehicle. Then this guy once he finally gets there tows my car to its destination and leaves the key in the ignition. Now the key won’t come out because the battery may be drained. This company is sorry

Clifton Robinson

04/02/2019 15:53:46

I worked with First Response through my Audi roadside assistance. They appeared earlier than expected (30 minutes) and the driver was very friendly and proficient. He even made sure to leave my car right next to the dealership garage, so it wasn’t driven any more than necessary on a blown tire and broken wheel. I never leave reviews, but wanted to make sure I shared my personal experience this time.

Gurpal Pannu

05/12/2020 19:58:39

They had my car for two weeks, and “fixed” the problem. Changed my alternator, starter, and battery for 1300. Only for my car to die out 3 days later after they “fixed” my car problem. Come to find out, I had a recall on my engine which is why my car wasn’t working. Shouldn’t they of known that? 1300 down the drain. Don’t use this company look elsewhere.

jordanna madia

04/23/2021 13:23:36

This was my car insurance roadside assistance's provider. It took 75 minutes for a tow truck to show up at 3am. Then I was taken to a different service provider than initially indicated by my insurance provider. The tow driver did not have the service provider's information or even know where the vehicle was going and asked me to ride along and provide him directions to the place that he was told it should go because he did not have cell phone signal. I did so and rode with him to drop the vehicle off. But the driver would not return me to the place I broke down (a populated area where I was spending the night in a hotel due to being from out of town) because "his boss won't let" him. So I had to walk almost two miles back to my hotel at 4:30 in the morning in 30 degree weather. I will be complaining to my insurance provider and requesting they consider dropping this company from their roadside assistance program. Do not use this company at 3am unless you want them to abandon you at a closed location and leave you stranded in the cold. Poor customer service and care for humanity.

JB T

03/22/2018 23:52:50

After sitting and waiting for 2 1/2 hours! 1st response did not tow my vehicle! I'm very displeased with the service from this towing company, after explain to the driver upon arrival the vehicle is enoperative and won't start because the battery is dead, he tries to start the vehicle anyway. Then tells me you can find another towing service! All because I asked why would you try to start the truck? When I explained it won't start, he says again find another towing service! I responded with I appreciate you wasting 2 1/2 hours of my time. Very unprofessional company will not ever use their services again.

Darryl London (Ankh 3D MC)

05/31/2019 23:35:42

Geico sent this company to tow my van to the shop this morning. First of all, they arrived late. Then the driver drove the truck off of our driveway in our grass, over the drain tile we depend on to prevent flooding of our property. The truck left a huge, long rut in our yard the size of antruck tire! The tow truck was in such bad shape, it needed a tow itself. The driver kept having to step on the gas pedal to keep it running, and each time he did, black smoke poured from the tail pipe. It left HUGE PITCH BLACK soot marks all over our concrete driveway. The worst was whenre the truck parked. This company damaged our yard AND our driveway today. I wish there was a way to post photos of the damage. Unbelievable! I would recommend never using this company. Never!

DJ Warrior

12/27/2019 20:19:22

First response? I contacted OnStar for a tow at 1:30pm, by 1:40 I already knew the tow truck company coming to get us was 1st response towing. I'm still waiting, it's 3:13pm and I've already missed my service appointment for my car. At least the guy that got to us was nice

chad Brandt

03/05/2019 22:36:21

They responded fast that is the only reason I'm giving them one star. Roadside Assistance sent them out. The tow driver had an attitude when he got out of the truck. He had the nerve ask, why didn't the tire get put back on the vehicle. If it was that simple, I would not have called for a tow? Irrelevant!! The tire came off as I was driving. So, That would have been Impossible!!!! He was asked to perform his job. Got mad got in the tow truck flatbed and drove off. Called the company Frank dispatch said to call Road Side for another provider and hung up on me! True story call recorded! Don't let roadside assistance send them as a provider. Especially in the winter, they may leave you out in the cold like me.

Joycelyn Kemp

01/05/2019 20:21:34

We had such a wonderful experience with this company! We got stranded with a flat tire late on a Friday night and they were prompt to get there and quickly fixed it for us! They stuck around to make sure everything was okay while we drove around a bit! Thomas and his coworker were very friendly and professional. We would highly recommend using this company!

Amber Snedden

11/16/2019 04:52:09

Brian was just here to tow my car, and he was incredibly informative about what our next steps need to be. He was also very friendly despite the long hours of work he had previously due to short staffing. Instead of towing the car, he helped to start it and recommended several places for repairs. Brian saved the day, and I’m so thankful because this is one of the last days I get to spend with my family before moving to England. Without his help, today’s plans would have been lost. We are so thankful for his efforts and will definitely request First Response or recommended them to others for help in the future!

Cally Kline

10/23/2018 18:04:55

OMG this was the most horrible experience. I needed a tire changed. Yes a tire changed. My insurance provider sent them out to me. The driver responded within the 45 min they said. He tried to jack up my truck. Yes I said tried. He did get my truck up. And then dropped it off the jack. Then since he couldn't change a tire. And was going to have to tow my truck. He said he had other calls and left my 14 year old daughter and myself on the side of the road. To go to another call. Horrible. Please stay away.

Dale Sambrooks

09/08/2016 11:36:28

When you're desperate and in need of a tow, reading through these reviews just know that I've just received one of the best tows in my life from 1st Response Towing. I was waiting in my car that's unable to run, hunkered down trying to fight the cold after I called State Farm Roadside Assistance. Shortly after my phone call they assigned 1st Response to get my car. THEY SHOWED UP IN RECORD TIME OF 15 MINUTES!!! I thought this wasn't real as I was ready to wait a while but sure enough TYRELL got out and helped me out from beginning till the end. Not only was he professional, personable and skilled in his profession he was also a great person. I couldn'th asked for a better tow and experience. While your mileage may vary and each situation is different, for me this was a blessing. 1st response and Tyrell were 1st class! THANK YOU.

Wes Bobek

02/11/2020 02:34:23

Would not recommend this company. Very disappointed in this family owned company. In August 2015, my car broke down in Merrillville, IN. Our insurance company contacted 1st Response Towing and Recovery to tow the car to get fixed. Our car was incorrectly towed which caused $1,000 in damage. We tried continuously to address this problem, our calls were avoided and ignored. This has been the most unprofessional company that I have come in contact with. I wouldn't have given them 1 star, but I had to in order to post this review.

D

04/14/2016 00:21:08

What a Circus Sideshow with severe damage, At 7:30 p.m I phoned GEICO for a residential tow while pulling out of the drive way I went off on to the grassy shoulder which was beyond water logged and found my rear and front driver's side tires buried any my self unable to move. After waiting until 9:10 p.m 1st Response Towing and Recovery arrived without stopping get out to access the situation to my surprise the driver started to back up on to the water saturated lawn instead of using the driveway. Immediately I exited my vehicle to advise against such a action although my efforts proved in vain and the two truck was buried to it's rear axle on both rear tires. This began a chain of events fitting for a Three Stooges episode. The driver and his helpers attempted to winch the tow vehicle to a tree using a combination of chains, tow straps and cables, unsuccessfully with the straps snapping. They attempted to use the trucks bed by tilting the bed and lowering it at the same time to lift the rear tires in order to place debris underneath the tire to add grip or traction. The lawn at this point was being tore up and the attempts unsuccessful in freeing the tow truck and it was approaching 10 p.m. I decided if I was to get anywhere I would request of GEICO another tow truck this time they sent HEMI Auto & Transport 30 minutes later they arrived and as I would expect exited their vehicle and assessed the situation with my vehicle and had me released within moments. During the time my vehicle was being attended to a representative from 1st Response Towing and Recovery called asking if his driver was still stuck I acknowledged and advised I had another tow company on site whom offered to assist with extraction of their vehicle although at a cost the voice on the other end stated he would just send another tow vehicle and one did arrive 2 hours later 1:45 a.m. The humor does not end here the second driver attempted to secure a cable to the first driver's vehicle and after several attempts to free the vehicle the cable snapped the first vehicle was buried to the axle not budging. The chains came next after observing the first truck continuously loosing ground and it's rear tire on the passenger going off the drive and into the ditch I was expecting another disabled vehicle after some time what seemed like an eternity the first truck was broken free although dragged off the drive and into the ditch extremely damaging the culvert and the drainage tile. Thinking I was watching a bad movie that was never going to end at 2:30 a.m the first truck now freed although now in a position totally blocking the drive turned against the flow pattern of the driveway. A drive forward would put the vehicle in the ditch again and shift in reverse would do like wise with no where to move it appeared the first vehicle may become a permanent fixture. I spoke with the driver regarding the damage and requested the driver's at least be repaired to allow the proper enter and exit of the occupants in the morning. The driver of the second vehicle eventually was able to position the first vehicle in a way to allow it access to move freely... The driver's, helper's neither cleaned up the area leaving broken cables, a severely rutted driveway and severe property damage. I am following up with GEICO by submitting a claim, I contacted Cindy in the office of 1st Response Towing and Recovery with no return response, The better business Bureau as well as court action is very much a reality should the damage be corrected.

Bill Kettler

01/20/2017 20:04:19

I called for a quote on having my car and a doghouse (the front end of the car) towed from Gary to Hobart. 1. He thought I meant and actual doghouse. 2. The price was the highest I've heard. 3. He said the driver would need help with putting the doghouse on the flatbed. 4. When I said "Ok no thank you", he said "yea whatever". Why have an attitude if I choose not to use your services? So now I will never contact you all in the future. No wonder the rating is at 2.6 stars.

Levi Carter

05/20/2020 16:50:04

Our tow driver, Ernest, was fabulous! However, the owner was rude and didn’t send the tow truck for 90 minutes. We were on the highway in the middle of nowhere and he yelled ‘what do you want me to do lady?’ My insurance said he had told them 60 minutes. Never again! Thank you Ernest!!

Eileen Heffner

07/01/2019 12:36:39

I'm not sure who runs this company, but the drivers must be getting a kick back for towing to there sister company Y & M Auto Service. Needless to say I have more problems with my vechile and a police report later. I still do not have a running vechile. In the simplest terms DO NOT allow them to take your vechile unless you have documentation.

Kyle Clausen

08/30/2020 18:36:26

The manager (owner maybe) is rude and unprofessional screaming at customers. For one tow (20-25 miles) and one night in the tow yard he wants almost $800 to get the car out. When we were surprised and asked how it was that much, he couldn’t explain why but said “bring me $150 and the title and I’ll clear the bill.” Again asked how those numbers are calculated, he screamed “that’s the price get it by 5pm!” and hung up on the customer. Frank, you’re a THIEF and you should be ASHAMED of yourself, taking advantage of people who were just in a serious car accident. Avoid this place at all costs, literally. I’d rather pay my lawyer $800.

Lacey Cox

02/24/2020 17:10:25

I'm not sure why this place has such negative reviews. Seriously this place saved me. I called someone else and waited 3 hours and they never showed and every time we called they said 20 mins. So we finally contacted this place . He said they'd call us back when the tow truck was available. An hour later, they called us back said they were on the way. & the guy in the tow truck even called and said he was on his way. Very quick. Cheapest tow truck around too. hopefully I will never need a tow again but if I do I know who to call! You rock!

Katie Kinch

11/28/2016 11:10:25

1st Response was dispatched to help tow my car to a shop via State Farm and they were on-site very quickly and were very courteous and professional. Thanks for being open during the COVID-19 crisis.

Pathik Shah

05/24/2020 02:13:09

Unprofessional. Wouldn't recommend to no one. Raining really bad and the driver wouldn’t open the door so that I could give him proper directions as well as shelter myself from the rain. Also when we arrived at our destination, he left the keys in the ignition and sped off.

Ashley Mahon

07/21/2019 17:08:45

Phone:	+1 219-413-3770
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 77 Reviews
ZIP Code:
Open Hours:	Open 24 hours

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

1st Response Towing and Recovery JunkYard in South Bend (IN)

Working time & Location

Zip Codes

Other South Bend Auto Salvage Yards

Junkyards and scrap yards in neighboring cities with South Bend