My order didn't go well from the beginning. But then Steve took over. He was very responsible, knowledgeable & professional from taking the order to delivering. All parts came on time as described well packaged. The prices were reasonable with a good quality.
Called and asked for a high pressure fuel pump for a BMW. Website showed 13 in stock. Steve rudely says that all of these are on complete motors and aren't for sale. So why are they priced individually? Even received a quote.
The employees in the parts department are extremely rude and not willing to help once you are there to pull parts. We waited for 30 minutes just to get brushed off by any employee that was on the lot. Parts are overpriced anyway and they want to babysit you on their lot with low availability.
I had an extraordinary experience with this company thanks to the lady at the front desk Shae. She was extremely helpful and made sure me and my family were taking care of. She had a can-do attitude and was very delightful to speak with throughout the entire transaction. I would highly recommend her to friends and family. Thank you Shae! Keep up the amazing service and communication skills.
Shae aas wonderful with assisting me had good customer service & communication she helped me with EXACTLY what I needed. The store overall has great prices, but Shae made my experience delightful
I was in need of a part that other places were over charging me for, Brickyard not only had the part but for a reasonable price. The office staff, Shae was very professional and helpful with all my questions. Highly recommend Brickyard for any parts needed.
Great service and wonderful staff thanks for helping me get my vehicle back to new! Highly recommend!! The lady I spoke to was shae. great personality. Very helpful
Shalena is a great employee who was so helpful if I were her boss she’d get a raise but since I am just a customer I will give her 5 stars and a great review
Shae was great to work with, her communication kills were 10/10, her energy was phenomenal, she was very well spoken and answered all my questions and concerns. She is a great person to get ahold of for all your needs at the brickyard, would request to engage with her again.
I originally gave a one star review but the older man that works there got me calmed down and salvaged the transaction. Standing outside in the cold for 30 minutes is not fun, there’s no office it’s just a little window now.
They will sell the part you called them for and asked them to hold it and even offered to prepay for it. They DO NOT care if you drive three hours one way to get to their junk yard and can't wait to tell you how happy they are that they sold the part you went to pick up! Haha! How professional! Never again!
This place was great,I needed rim for my toyota and they was supers nice on phone and in person and they found me a rim and they gave me a 25 dollar discount I totally would recommend you give them a call Thankyou nice man at the front desk And thanks little lady for helping me when I thought I was lost
I've never been here before but they had a single car that seems to be difficult to find in salvage yards. After reading the recent reviews, I was a little skeptical. The guy at the counter just seemed like a no nonsense, straight to the point kind of guy and the donor car appeared to be low mileage with some excellent quality parts on it. The prices were very reasonable and affordable.
The sales man in the front office is very bad , no respect, lack of communication rise his voice if he didn't understand. And trait his client as low people. You should get some else that deserve that position.
I needed a hood for my Honda Accord coupe; they had exactly what I needed in the same color as my car, and they were the best price in at least a 250 mile radius. Steve even sent someone out to check the hood for damage, since I was driving 3 hours to get it. Very helpful; I will definitely keep them in mind if I need more parts!
This may be the worst yard I've ever dealt with, and that is saying a lot. The lady on the phone was an absolute gem, but the guy running the counter was intent on being as rude as possible, even demeaning. I then waited 50 minutes after they told me someone would "be with me shortly". There were 2 other customers waiting outside as well and they mentioned the same thing about the guy, they were pretty angry because of the same rude and condescending behavior. I finally just left after getting tired of waiting. I'll drive 3 states away for parts before I would ever lower myself to going to this place again.
stay away if you care about your account. They took my credit card information and later sold my order to a different person after I called to confirm my order. Don’t waste your time like they wasted my time. Extremely rude and unprofessional and didn’t call to tell me that they sold my order to a different person. Trust when I say don’t waste your money because this junk yard should be put out of business for this robbery my credit card information.
If I could have given a zero star rating I 100 percent would. I just got off the phone with them not 5 minutes ago. The woman was short, sounded bored and obviously needs a non customer facing role. The guy was extremely short, hung up on me in the middle of me asking a question. Very unprofessional, I won't ever be spending any money here and neither should you. I would rather drive 100 miles out of my way to not deal with these jerks.
there is an old man here he doesn’t like to work he is Very mean to customers he doesn’t respect any one he is just an old man he need to get retired, and any one comes here he will be treated the same, the boss must fired him
Great import scrap yard with incredible selection. I was searching for a transmission for the 80/90s and it looks incredible! They drained it and got me on my way! My first few minutes here felt like a scary movie, but I quickly warmed up to their knowledgeable staff. Just a note, they are on a SMALL one lane road, so bring your small truck and leave the trailer at home :) I will definitely be back. I can't say enough about their selection! They have alot!!
Best experience at a Junkyard hands down. I seen tons of reviews that made me super sceptical. And the place is definitely on the rough side. But it's that kind of world..either fit in and get along, or get out. Yea you have to pick your own part...it's unfortunate in some ways but understandable giving how noone wants to work. I'm handy and brought tools and gloves and a jack and stand...don't come I'll equipped or you'll be sad...yes you can wait for them to pick ur part, if your hands are soft and fragile..it could take hours though. They are under staffed. The guy helping me was straight to the point and informative on what I needed and how to find it. I got the part I needed Hassle free at this location. I'll always come here for my used Subaru parts Thank you
Good price and service. Requested part was correct and worked in the car. 60 day warranty. The roads leading up to this yard are very narrow and your car may get dirty so be aware.
