What clients say about O'Reilly Auto Parts in Bremen (IN)
Mark.. you helped me and my coworker so much today! The lugnuts and more. Had to give a shout-out! Never going back to advanced auto. Kids there know nothing!
Incredibly helpful staff and friendly staff. I had both low and high beams out and while working on them, my battery failed. They tried to charge it, tried to jump start, but the battery was just too old. They helped with the replacement and lent tools needed. I never felt alone and their neighborly service is very much appreciated!! Very fair prices too!
Review: Disappointed by Poor Customer Service After a Great Start
I ordered wiper blades for my SUV on 8/8/25, and the young lady who helped me at that time was absolutely pleasant and professional. She let me know the blades would arrive by Monday, 8/11, and that I’d get a call when they were in. Unfortunately, I never received a reminder call, and I only realized today (five days later) that they’d already been there waiting.
When I went to pick them up, the woman at the counter—who I later learned was the store manager—didn’t even greet me. She simply brought out the wipers and handed them over. I asked if someone could install them, and she flatly said “no,” without so much as an apology. I explained that I was told installation was included when I purchased them. She said she only had three total employees, and one wouldn’t be in until 12:30. I could come back then and she’d “stay while he did that.”
Seriously? A store open until 9 p.m. with only three employees? That’s not my issue as a customer—and I shouldn’t have to be inconvenienced after already being let down on follow-through and communication. There are three other auto parts stores within two blocks. I’ll take my business to one of them next time.
For contrast, I stopped by the Nappanee store, and Drew was incredibly helpful and immediately installed the blades for me. Quick, friendly, and professional—exactly what good customer service should look like.
Friendly enough. Ok if you already know what you need or just want simple on-the-shelf items. Mower belt I needed seemed to max them out and they didn't have it. For in-depth parts questions, there are better choices in town.
We were traveling to see family when our van's electrical system started having issues. My nephew recommended O'Reillys. Tony at the store went above and beyond to help us figure out what was wrong. Give him a raise!
I like going into O'Reilly's Auto Parts I don't know much about vehicles and the guys and gal always help me with whatever I'm having issues with and if nothing else just by given me information on my vehicle
I want to thank Issac at the Bremen Indiana store. I had an out of town friends car quit on him. We jumped it and got it to the local O’ Reillys store. Issac went above and beyond helping us determine that the alternator was bad. Then he didn’t have the part we needed so he searched and found that the Nappanee store had the part. Once we had the part and set to installing it right there in the parking lot Isacc helped us with tools we needed and he came out to check on us a couple of times. He is a great asset to O’ Reillys and a super guy. He solidified my choice of O’Reilly for all my automotive needs.
Love the helpfull employees!!! If they dont have what I need in stock its usually the next day I have it!! Positive and polite people and awesome attitudes!!!
Service is ok. AutoZone was much better. They gave me the wrong product and said it was right, until they looked at the vehicle, then they agreed that they gave the wrong product.
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