I had a few technical questions about an expensive part and Bates was able to answer them correctly on the spot. They knew exactly what I needed and got it going fast. Another big plus in my book, when I called someone answered. I didn’t have to listen to options to get to someone. That’s great customer service!
What a bummer to call and get the most unhappy sounding guy. Customer service in our country keeps falling since most employees don’t care that the customer is the reason you get paid a paycheck. I even said man you don’t sound enthusiastic after saying hi and how are you today. It’s all a choice of our own to be kind and helpful.
I work on a lot of case IH and balers. I’m not sure if I’ll inquire again. Hope your parts counter guy finds a reason to smile.
Just delt with a feller named Brian who should probably learn to not talk as much because what comes out is uninformative and rude, and would rather cut hay with scissors as ever buy a part from these guys.
I ordered hand pump for international tractor when I got it it locked up when trying to turn . Sent it back and got another one that leaks. Buy somewhere else.
I was about burnt out on pieceing my model m carb together called Bates 24 hrs later had reman carb problem solved good price quick service. The old m never ran better I'm blessed
I just tried to ask for a better price or freight on a grill screen for a tractor since I ordered one and it wasn't right Had 60 dollars on freight and going to cost another 30 dollars. The salesman just hung up on me! Will the and last time I buy again from them! He has rude and will tell other people the way I just got treated!
I've been buying from Bates to keep my old Farmalls going. They are always friendly, knowledgeable and usually have what I need. Great company, great service. God bless!
I have a 1959 IH 240 that I needed the PTO housing the staff are fantastic called and talked to Kerry looked up the part and the next day at 4:oo it was at my door Great Staff and a great price if you need parts for a IH or CaseIH this is the place to go
