Northwest towing was great to work with. Affordable and flexible. We had to update destination where car was towed to -further away- and they didn't charge us any additional fees.
Gave me an ETA and they were 1/2 as long as originally expected. Very prompt, professional and respectful. Went above and beyond for me at the truck stop as well. Highly recommend and will definitely use them in the future when in their area.
Engine went in my car and I called them for a tow. Guy was super nice and understanding on the phone. I asked how long till a truck could get to me. He said maybe an hour. I let him know I was stuck in the middle of the road as I had no engine. Truck showed up not 5 minutes later and the driver was just insanely nice!
If I ever need another tow, I'll definitely be calling these guys. I called them at midnight and dispatch had driver Sean Taylor #41 to my location fast! I was surprised at how fast, affordable and friendly the service was. $95 got me across town and I was home within an hour of the call. Thanks a lot Northwest and Sean, I appreciate it.
Locked my keys in the truck at Mounds State Park this morning. Northwest was dispatched by Geico. They arrived within 30 min and the gentleman was professional and fast. Thank you for the assistance and helping salvage the day.
Very prompt and professional business. We called and less than an hour later my SUV was being dropped at my house. Also, at a very reasonable price! I am extremely happy we went through Northwest. If I, or anybody else I know ever need a tow, I will refer them Everytime. Thank you guys! We appreciate you!!!
I drove my car over a curb/edge of a parking lot and it was very stuck. After I called AAA, Nate was there in less than 15 minutes. I was so overwhelmed and I calmed down as soon as he arrived. He was so kind to me and my toddler. He immediately got to work and I had my car back within 10 minutes. Thank you so much, Nate!!
A.Fritz was very prompt and courteous, he worked his butt off trying to get car started
finally decided that car needed towed to dealership
He is a great guy I would trust him with any of my vehicles
This is the only towing company that answered the phone. He arrived quickly and even looked under the hood. I didn’t catch my guy’s name but he was super friendly and personable! Very knowledgeable and kindhearted. It was a pleasure having him tow my car. $95 flat fee in town no matter how short/ long the distance. Definitely will call if ever needed again!
I was heading back to MI and broke down right outside of Anderson at 3 a.m. I called Northwest and they had a truck there within 15-20 minutes. Buck was very friendly and professional. He got my truck loaded up and got me to a hotel very quickly. Exceptional service. Highly recommend.
No one here knows what they’re doing or what their job is. Very rude. Also how many point turns does a guy need to take in a parking lot ?! Will never use this tow company again. Oh and if the police call a tow truck for you - it will be through them and there’s a 175 fee THAT THEY DONT TELL YOU ABOUT TIL THEY COME TO GET YOUR CAR. And to tow it anywhere but their yard is an additional $250. Since NO ONE wants to tell you that until they get there.
What a great company. I called AAA and that takes a while but once it was in the system our helper was here in about 15 minutes, on the other side of the city. Tire change and we were on our way.
Someone with the city didn't lock down the lid to a meter in the center of the street. It came loose when I drove over it and flattened a tire in seconds.
Tow operator assured me they could tow the car, Jacob came and instead of using a dolly under ny rotors, he just hooked up and tried to pull the car on the tow truck causing all this damage and they tell me it's apart of the tow smh
Update: after having to prove there was no damage(thank God the 1st tow guy took pictures) before the guy tried, they ended up getting it fixed. But just an FYI, always take pictures or video before the tow to save yourself any troubles, incase you end up like me.
So did Northwest just stop doing ANY cleanup of an accident scene that isn’t large pieces? No more brooms, shovels, oil dry? I had to take it upon myself to clean the remnants of an accident near my driveway today because they sure as hell didn’t. Shards of metal, plastic, rubber everywhere. I’ve seen your laziness ALL throughout the city over the years. Do better!
Scott and the dispatcher were both very kind! The response time was amazing. Scott made sure he moved my car in a way not to cause any more damage. You could tell he actually cared and wasn't just in a hurry. Even if it was a call 15 mins before he was supposed to get off work. I can't thank him enough!!
The beginning of my experience was rather a pain. Trying to get a tow. I was told one time it was a few later. Jeremy backed that big tow truck straight back in this driveway that was super long. Van was in a peculiar spot. My friends bf says no way you will get that tow. Jeremy did. No hesitation. Very friendly Definitely helpful considering it was a long tow. He definitely deserves to be Appreciated n a raise or bonus.
Had a flat, was able to get to Daleville exit on I-69. Called AAA, and Northwest was on the way very quickly. Jeremy was great, gave us a couple of options, got our situation resolved, and we were on our way. Very good representative for your Company.
First and foremost, I respect the drivers for this company as I've always used Northwest when in need. However, I recently was in a car accident that left with me with one hand. I read a prior review and can relate to their situation, in hopes that future customers will find an alternative company.
I went to the Northwest Towing lot in Anderson to retrieve my personal items as they are a necessity to me and my daily life, including; my phone, inhaler, and prescription medicine. I was informed by the staff that I needed to have my insurance company email them stating they were going to cover the current towbill, storage, and tow out before they would even release my property. I was in disbelief and was beyond upset.
Shortly after speaking with the staff I requested to speak with the owner. I was handed his business card and was informed he was at the Muncie office. I personally have been in the tow industry for over 15 years, including, JRs Services & Recovery, Wards Towing, LCW (Last Chance)Towing, and I am the current owner of LMC Towing and Recovery.
I then reached out to the owner regarding the issues and I was utterly shocked how he represented his company. He had a poor attitude and was clearly a cash cow ensuring that nothing was going to get released until the balance was paid in full. He would not only talk to me like I was his child but acted like I had no idea how police impounds work.
Again, as a owner, you never know who is on the other side of the counter. If someone has medical issues, you don't keep their property from them including medications. At most, a property release fee could have handled situation. Instead, the owner insisted $580.00 for a car that was there for less than 12 hours. Clearly he is only in business with the intentions of helping his company solely and not the customer.
Please be cautious when using this company because you can read the reviews and see what type of owner Harry Holding is. I hope that APD in the near future will release their contract and give it to a company that will handle accident tows and impounds properly.
Moving forward I will never request any service from this company due to the lack of professionalism and business model. I hope this review will help the next person. I would strongly suggest using Garner's Towing if you are in Anderson.
I was in a single car accident. I do not have full coverage. I live in the country. I was less than a mile away from home. I walked home to get my truck to pull the car out. Shortly after I got back the cops were coming as well. So they had me talking to me about the accident, taking a report. After we were done with the report I said I'm about to pull this car out. The police said we already have tow truck on way. The tow truck driver said he would not tow it to my house. The tow truck driver would not let me take any of my belongings out before they took it. I called the tow company the next day they said I owed $500 to get it out. The car was totaled I would have to have it towed back home. I am on disability. I have no money to get it out. Or towed home. So I asked if I could just get my belongings out and they just keep the car. They said if they keep the car they would knock off $ 100 and I would still owe $400 before I could get anything out of it. My friend's birth certificate and social security card is in my glove box. That's not even mine!
Needed an emergency tow tonight on the side of 69, in the midst of the chaos I just mapped the closest towing company. called at 6, and asked the dispatcher if my finance me and my dog could be towed to the nearest exit. she was amazing, confirmed and said a driver was be route within an our. We waited, and within 30 Mins the driver came, was able to just change the spare with power tools and got us going by 6:40. Couldn’t be more thankful for them. Great service and the driver, was awesome. Really recommend them.
I would give them a 0 if I could. I truly believe they are doing shady business. Maybe not always but sometimes. APD had my truck towed to their yard after an accident. I wasn't really explained any other options. I was at their yard next day and had already spoken with my insurance etc. While there one of their tow guys specifically told me to make sure I released my vehicle as well as my insurance company. I spoke with both girls in the office that day. They handed me a paper to sign. I signed it, got my things out of my vehicle asked if I released my vehicle the one girl said yes and I was happy and left. I then returned a second day to get something else out of my truck and took pictures etc. Again asked the same female worker in office if I released my vehicle so insurance can have it picked up. She reassured me that I did. Come Monday morning I believe maybe Tuesday I speak with my insurance company because I received 2 mechanics liens from Northwest Towing saying if I didn't pay a few thousand dollars and pick my truck up by a certain time they would auction it. It hadn't even been 3 days. So when I was speaking to my insurance company they said the tow yard would not release my truck because I would not allow them to. UGH. So I drive down and the same female employee looks me dead in the face and says no. You did not release your vehicle for the insurance company to pick it up. Like really? You are going to tell me that? So I say I want it in writing and she says they have nothing that what I signed was to get my stuff out the car etc. So I am telling them I need something in writing why they put a lien and everything when a male employee finally writes on my ticket that it is released to insurance and she takes it and he ask if I got a picture then he hands it to me for one. Which I have everything on video. I also have a second encounter with someone else where they wanted 450 in cash paid upfront. Who walks around with that much money in their pockets? Anyways I will not use them anymore for any reason if I can help it and I shall worn everyone who took the time to read all if this!!
Fellow truckers! Don't bother calling anyone else for your semi truck or trailer towing. Jason and their team are especially helpful and affordable. We were in a tough situation and Northwest Towing took the time to talk us through options that solved all of problems. They also did it faster than anyone else. Thanks for taking such good care of us!
Harvey, if I could give 10 stars I would! Our truck broke down (ball joint broke) on our way home from out of state. Northwest was sent out to help us and when I say Harvey is the absolute best, I absolutely mean that. It was 3am or later, it's always stressful when a vehicle breaks down but Harvey's whole attitude made the whole thing completely worth it! Very friendly and personable, sense of humor, and very professional! We appreciated the help but also appreciated his great attitude and service! Will definitely be telling people about him and our great experience! Keep up the great work Harvey! Thanks again so much!! Josh and Lori Nichols
This review is LONG OVERDUE. My husband & I were traveling on vacation at the end of June 2023 when our truck broke down. We received EXCEPTIONAL service from everyone we came into contact with at NW Towing. They all went over and above to make sure that we were taken care of in a safe and diligent manner. We had to be towed back home the next day. On the tow back home, Chris was very personable and made us feel comfortable and safe. I can't say enough about the service we received. NW Towing took what was a very stressful situation for us and did their best to assist where possible. Thank you EVERYONE at Northwest Towing & Recovery for all the care and kindness you showed us. M & R
Northwest came to my home to jump start my dead car. Unfortunately that did not work mainly cause the battery was old. Good luck that the tech was able to replace the battery with one that he brought with him. Good thinking on his part. Gave me a price prior to installing and if that didn't resolve my problem he would remove it and put back the old battery. I had called my dealship to inquire what there charge was and the AAA battery that Northwest towing had was cheaper plus installed within 10 minutes. Great job!!! And CHEAPER!! Big thanks to Tech J#23.
I had a really good experience today with Northwest Towing. My truck broke down on Scatterfield & I called for help. The dispatch woman was incredibly friendly and patient with me. I did not have to wait long for the truck to show up. The driver was kind, helpful, and hilarious. I was expecting to have to wait for at least an hour but it was only MAYBE 25 minutes. Definitely saved the day. If I ever need a tow again, I’ll be calling NW Towing first.
While I was at Garners towing to get my bike out of jail I found my motorcycle to have a dead battery. (Which NEVER happens…especially with a 10 month old battery). After paying over 1200$ in cash (I’m sure to go along with fact that they didn’t collect taxes). I asked for a jump so I could leave, but both the office person and driver said they do not do jump starts or carry a jump box on their trucks or at the lot. Interesting…
I am however VERY grateful to have called Northwest towing and that they came out to perform the jump start. So thank you again Scott for doing a job the community needs!
Sincerely,
Daniel Day
A Retired Army Combat Veteran
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