Paul's Auto Yard JunkYard in Merrillville (IN)

Paul's in merrillville is as professional as they come... i usually deal w Christina and Jordan for parts

Terrible customer service. Representative told us a tow could pick up our junk car before 4pm. We called back and she stated we needed to schedule for tomorrow even though it was before 4. This was fine however we told her we could do any time and the earlier the better. She had attitude and stated she didn't know our schedule and I had to give her a time even though I don't know their schedule. I said 7am and she stated they don't open until 8am. I said 8am and she stated the drivers need time to get to the place so 8am won't work. We then agreed on 9am which all of this could have easily of been avoided if she simply told us 9am would be the earliest we could do. The attitude we recieved from this lady was very unprofessional and I would not recommend.

Shane helped me initially set the appointment but after that, the communication was nonexistent. Pick up was supposed to be at 11am, I arrive 10 minutes early. 11:15 comes, I call Shane to figure out where his driver is. He tells me he will call his driver and then I hear nothing for over an hour and a half. I called again and shane did not answer so I left my phone number for a call back. 10 minutes later I get a phone call from his driver but not Shane. Most unprofessional people I've had the displeasure of working with.

Called to sell a crashed car, they said they would tow it there and then never came to get the car.

Yard was amazingly clean Employees where super helpful lots of new cars and parts the parts puller was even nice enough to bring the part up to the desk for me and let me just say the loader operator got the car I needed up in the air in a timely matter very satisfied 😁

They had exactly what we needed and the car was easy to find thanks to them listing the row it was located on. They might not have the spot number listed like some salvage yards but they make up for it in friendliness, better pricing and a little extra space between cars for easier access to the interior. They even have a portajohn for when nature calls while you are picking your parts. Totally worth the 2.5 hour drive for a hard to find part at a decent price.

My husband had a couple questions and he said Kristen was very knowledgeable so she saved him a bunch of time!

Very nice people very clean yard one of the best auto salvage yards out here they went out of there way to pull me 2 starter bolts for my truck since I would’ve been 10 min past close

If you have never been there, here is the way it works. Check in at counter inside let them know what part you are looking for and for what vehicle, year, make and model. They will give you a receipt-like printout and on that printout, it will have the row# where the vehicle is located, year and color of vehicle along with another number. You walk in with your tools, you do not drive in. Some vehicles have stickers on them with information on the receipt you are given. I rate them a two star because they act like you've been there before even after l asked how their process worked, l was directed to my receipt given. Some of the rows are not marked. They mark their rows with a green sticker on the first vehicle along the walkway. After searching for a vehicle at and unmarked area, l asked an employee if he knew where row 101 was and he directed me to another employee and when l asked the other employee, all he did was pointed me to an area (no words out of him). I finally found the vehicles l was looking for but the part needed was gone. They do not keep inventory of parts, only vehicles. During my visit, two other possible customers were in same situation as l. I received more help from them than from employees. The process is fairly simple once you've been there.

Customer service needs some work (One of the front-desk employees is constantly snark), and their estimated repair times are significantly off (Estimated repair of a week for a vehicle, two weeks later, and no work has been done with it). However, their prices are very fair (They're open to negotiation at times), and they perform good work. The rest of the staff are friendly (Besides the one person that works at the front desk) and knowledgable.

Nothing at this location! Google needs to update their directions; Paul's Auto Yard is actually just down the street from where Google Maps sends you...

Yard was clean, organized and all staff was super helpful and a pleasure to be around!! Merrillville's Paul's is the best there is!!

Great place to find used auto parts. Manager was helpful and everyone was friendly.

Alot of nice cars that people recked that's in here. Was able to find a few new parts for my vehicle. No matter what year I have if it's a newer year same make & model I'm taking the parts, not letting new parts go to waste. Very great place to come shopping for parts for your vehicle. HIGHLY RECOMMEND.

Horrible service. I called in looking for specific parts. Rudy told me they had the exact parts I was looking for and that for an additional fee they could take the parts off for me. He gave me great deals without me even asking for any deals. I was excited. He told me all I had to do was put a deposit down to hold the parts so I did. The next day he told me that one of the parts I needed was not there after all. I was little disappointed but I said fine I'll take what you do have. Two days later he told me the window on one car door that I needed was broken. At this point I'm like ok this is nothing like he said in the beginning but I did tell him I'll get the door anyways because I could just replace the window. I sent my mom to pick up the parts for me but I told her dont pay without sending me pics first. She sent pics and the items he had was nothing like I requested. I needed a leather seat and he said he had it. It was cloth..... I needed a black door and the door was blue.... I'm like dude were you listening at all. Then he told me a totally different price for labor once my mom went to the store than he told me over the phone...... So I just got my deposit back and went elsewhere. Rudy was nice yet misleading. Never doing business here again.

Desk help was satisfactory. After driving miles to get parts which were verified by phone, both cars I looked at had already been stripped. Waste of time. Kudos to the friendly, helpful employees not sitting behind the desk, much appreciated.

Rudy and his yard man were very helpful! They went above and beyond to help! We were in and out in 30 minutes and had the piece we needed. Provided impeccable service! Highly recommend and will return if necessary!

well, beggars can't be chosers, right? don't really have a choice, but do i like them?no. the first time for a back light was fast enough, but they want over a $100 this time, or so he said. he couldn't get it to me friday, and so now he's making me wait through all of friday's orders and they're closed on sunday, naturally. to think i'm doing this myself for midas....

Very rude and unprofessional. I was hung up on and redirected. The guy also talked with such attitude and lack of care or interest of me calling back due to the urgency of a replacement rim for my vehicle. If customer service or courtesy is a plus for who you conduct business with this definitely isn't the place for that!

Been going here for at least 2 years. Recently the store was sold and boy have they literally SUCKED. Today a white guy went in and purchased a bumper for a 2015:Toyota Prius and he was charged $75 with taxes. My husband brought up a 2014 kia aka a foreign bumper and was told $250. 😫 $250 for a junkyard bumper that I had we had remove myself? Gtfoh. A freaking brand new aftermarket one is $250. My husband even said something about the price difference. He immediately left there and went to another junkyard and paid $55 for the same bumper. A kia is a car with plenty of parts available so $55-75 is standard price. Yeah I guess they are pricing based on ethnicity and not straightforward pricing. 🖕Paul's.

Shane deserves a raise!!! 10/10 customer service.

Very clean yard and all employees very nice and helpful! 5 stars

Great service very professional no delay in locating what I needed. Thanks guys, you're the tops and my wife got a big kick out of going there so it's wife firendly !!

They are well organized as you can see from my photos, they staff is cool helpful, and knowledgeable its very easy to find what car you are looking for here they can even print you out a reciept that tells you what car is in what row and what color it is, and evey vehicle is jacked up of the ground for ease of getting to parts that are underneath the car this so far is the best parts yard I have visited they also sell refurbished batteries if you are in need

Rodney the sales clerk was a great person he was knowledgeable and he pointed me in the right direction every time I come to Paul's in Lake Station Indiana so if you looking for a part ask for Rodney and you will get great customer service 100% guaranteed good job Rodney

I went here on a Tuesday morning, an payed for my part on my car an they told me to come back in a couple of hours,so I came back 3 an a half hours later to find out, they haven't even started to pull the part. So I told them I can come back in the morning...ok cool...so I goes back wensday morning at 10, 10:30am for them to tell me, as they were taking off the car part,..they cracked it an broke it. And they don't have another one. Now, of course they gave me back a refund with a straight face, THIS IS "PAUL'S AUTO YARD" IN LAKE STATION...what do you guys think about this?

They wouldn't give me my money back for a headlight that was the wrong one now I can't get another headlight until the credit card clears and I can put it back on a card the manager was super rude when I ask for money back for the pulling fee to pull the part and he just slammed the phone down on me and said good luck super rude staff I don't recommend going there at all if you can avoid it go somewhere else and pay more they're pretty high on there's prices anyhow witch you know I paid through the nose $232 for five parts to be pulled I paid $50 he won't give me my money back on the one part that he pulled very unprofessional very dissatisfied do not recommend these people to anybody