I came here for the first time to get routine maintenance. My car also had an open recall, which Penske told me it would take a year to schedule the fix for. Great Lakes went ahead and took care of it for me during my routine maintenance no problem. I'm used to being over-sold on unnecessary maintenance, but my experience with Travis at Great Lakes was the opposite. He helped me save money by avoiding some service that was unnecessary given the age and mileage of my vehicle. I will return here next time my car needs work.
My displeasure with Honda of Fishers is they didn't honor my $500 hold on new CRV to be bought on March 31. Management decided they were selling my car around noon. I had cash and they couldn't wait for me to come in. I'd like to give praise to Jeff Wyler Honda of Cincinnati. They were willing to sell me a CRV WITH VERBAL AGRERMENT ON PHONE TO HOLD THE VEHICLE UNTIL I GOT THERE (7:15 PM). THE PURCHASE WENT THROUGH WITH NO PROBLEM. Salesman, Jayson Lopez, was very helpful along with everyone else. The price was even less. Thank you Jeff Wyler Honda.
The people interaction was fine. However I spent $300 for a diagnosis and it wasn't even the right fix they recommended. They said they checked the computer logs and it was an oxygen sensor issue. I described the same symptoms to my neighbor, and he said it was my spark plugs. He swapped out my spark plugs in 15 minutes and I haven't had the symptom since.
This was my first time visiting Honda of Fishers. I had a transmission error come up in the dash of my brand new 2025 Honda Pilot Black Edition. The service department wasn’t in the slightest trained in customer service. Upon dropping off my car they said they had no idea it would take to run a diagnostic. After three hours with no update I gave them a call to end up leaving a voicemail. Two hours later my service tech Ryan called and simply stated it needed a new gear selection switch. He was short to answer any questions or really seem to care about my needs. I left my car overnight which the next morning my call from Ryan was just as unpleasant. I won’t be returning to this location for any of my future Honda needs.
Definitely did not feel valued as a customer in anyway. Communication from the service advisor was non existent so i ended up wasting my day sitting with no real direction. This is why legacy auto manufacturers are going to be a way of the past very soon.
Absolutely horrible experience. Non certified Honda mechanics know how to fix Hondas better than these guys. The service advisor was unprofessional and don’t bother trying to call the manager of the department, after two voicemails he never return phone calls.
I have been going to this Honda service since I moved to Indiana. It's pretty far from where I live but I enjoyed the service.
I have always received a survey every time I have done a service here and surprisingly the one time I had a very horrible experience I didn't get one.
Service person felt bothered by me going there. I scheduled with the front desk person to come at this time for an oil change and get my dents repaired.
He initially said I was only there for an estimate when I specifically said I wanted the dents fixed. Tried to charge me for extra paint even though the receptionist told me it was part of it. Told me he had no idea why I was scheduled so early because the dent guy doesn't come till 10. This appointment was at 7:45.
Brought my own air filters and wanted to charge me 40 to install it for me.
After everything was complete and I didn't even have the energy to deal with them so I paid 400 and left, thinking I was going to get a survey anyway.
All in all not coming back here and will let everyone I know to go somewhere else. 400 and there is still a dent on my door. Literally the worst experience.
We came in for an 11am service appointment for our 2015 Honda Odyssey for an oil change and to change the transmission fluid. Was told $170 in the bay when I checked in. Got a call for some recommended service and declined just until a later time but added a $5 rear break light. Came in and bill was$294.88. They rotated tires as well as balanced front wheels and inspected some other things. I'm not sure if this price is really high or if it's normal I just like to share with the general public in an effort to provide a fair review. I gave 4 starts today because when I arrived in the bay I stood for nearly 10 minutes before anybody acknowledged me yet there were numerous people at their desks sitting down through the window pains I could see. I might be old-fashioned, but a quick hello is something I expect rather than standing there feeling out of place and not wanted. Simply let me know you will be with me when you can but dont tell me after I have been standing 10 minutes for a scheduled appointment. Had they acknowledged my presence I would have given 5 stars. I always write reviews.
My vehicle broke down while in the area for a business meeting from out of town. The service center fit me in the next day. (Another Honda dealer said it would be a week.) They recommended a towing service that only charged $90, when someone in my position would have been forced to pay a couple hundred. The service rep treated me like a local customer even though he knew I was from out of town. Classy and high integrity service center.
Was really interested in a vehicle I had been waiting for and Rick Shewmaker was able to help me take a view at the car without being pushy at all. Handed over the keys and told me “see ya back in an hour” hahahaa Was super laid back and hilarious! Honestly thought I was going to have issues like other dealers where they push so much into making you buy a car and that definitely wasn’t the case here. Thank you Rick for being super funny and easy to get along with! Walked out with my new car and definitely was my decision
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