Communication issues took car and running got it back not running Nothing else to say do not take your vehicles. There had mine for two weeks ran when I took it in had to have it towed to another mechanic when it left After charging $3000
From the lady at the window, to the mechanics this place is trustworthy, professional, great customer service. Lloyd explained our mechanical issue and got us the best price to repair our vehicle. I believe it was Tony who worked on our vehicle and we didn’t have a way to get to them the lady sent Tony to even come get us. Thank all of you. Patti and Bobby.
Was in need of rear brake service for my daily, was able to get back on the road in 2 days with the best hospitality I’ve ever seen in the industry, Lacey at the front desk is wonderful, they were transparent about parts, service costs, and did a fantastic job on the brakes. Well worth the price for piece of mind.
I had an appointment at 10:30, which is when I dropped my car off just to have the transmission looked at due to a leak and get an estimate.The office girl took 15 minutes to even acknowledge me, took my keys and said they would try to look at it by lunchtime. By 2:30 I had not heard back and drove over to see what was going on. Office girl said they didn't have time to look at it and it may be the next day. Why did we make an appointment? We took the keys and left. If this is how they do business I'm not leaving my car with them.
Brought my car in to have them look at my clutch, after I beat it up a bit driving thru mountains! They got me in quickly, and at a great time! A mechanic test drove my car, to test out the gears (manual car, not automatic), and came back to tell me, in very helpful detail how it did, and how much longer I could expect the present clutch to last, which was very helpful! They also checked out my antifreeze areas for possible leak, and filled up a tire that I didn't realize was low :)
They are VERY friendly, and very attentive at this repair shop, and I will happily take my car there for any repairs that are necessary in the future!
Had an intoxalock installed because they are government approved. Dropped off my car Friday. Was suppose to get it back that day. They ordered the wrong kit. Then Monday had a new one delivered. It was supposedly tampered with. So then Tuesday they were installing it. Somehow killed my car battery that is brand new. So finally Wednesday afternoon I got to go get my car. It’s a 2020 ford fusion 58,000 miles on it by the way. Not beater with a heater. They never updated me on anything. I called them multiple times to figure out each day the new problem. 100 percent do not recommend. Yes I made a mistake getting a dwi I understand. But they are very uncoordinated and brushed off the court order like it doesn’t matter. Not to mention if I was late Friday for the drop off it would have cost 100 dollars.
Accommodated my service truck for an alignment although it was a challenge to fit on their rack due to the size. Drives much better now, price was very reasonable.
Being in business I know how important customer service is. Its Clear Automotive West hasn't learned that yet. I made an appointment to have a vehicle worked on and delivered the vehicle at set date. two weeks pasted and no word. I called to ask for update and was told by the office girl she would check and call me back. Never happened. week later I called back and same thing happened. Week later I call and was put on hold for 10 minutes and then was told it was test drove and yes it had a problem. Long story short. It set there 6 weeks and nothing was done,, Never had such poor service from a service company that I knew at one time was a good Service company. Poor Customer Service.
This is a high volume garage. I try to be understanding of anyone in the service industry. All that being said I made an appointment a week out in advanced let them know it will be dealing with warranty company my truck didn’t go into the bay untill an hour after appointment. I called to see what the verdict was and the secretary didn’t even try contacting the warranty company close to their closing time. So I picked it up and am going somewhere else. The secretary seems good at her job but she picks and chooses who gets the welcome mat and who she doesn’t care for. All that said maybe they should get a part time secretary to help with the load in addition to what they have. Idk, but not
Going back. I do not have time to waste. Service industry is tough but customer service is key.
Brought my truck there for an oil leak and picked it back up with another problem. They stated that the truck was making the noise upon arrival which is inaccurate. We paid them over 1,300 dollars and they were very patient. I had to take back because the oil was still leaking and they said they couldn’t help us with the sound that happened after it was in their care. They were suggested to us and we are very disappointed in their customer service. They made us wait almost another week to fix what they were suppose to the first time.
We have taken it to another place and they made us aware that Automotive West didn’t even clean the excess oil that was from the leak we had. I do not suggest them and hope they choose to do business better.
Rick and his staff made sure my repairs were done right. Some of the old parts were difficult to remove due to the age and corroded hardware. It took a bit longer than I thought it would, but I’m ok with the extra time. The estimate was pretty accurate even with the extra time needed to remove some stubborn hardware. Overall, Automotive West is a great and honest auto repair shop. I can’t recommend them enough if you need vehicle repairs.
Automotive West ( and specifically Lloyd) is awesome. They've helped me out several times with difficult, unusual needs and they've delivered and at a fair price
This place was recommended by some good friends but unfortunately I had a terrible experience here.
I won’t go into all the details of the repair, but I will say I have literally never been treated as rudely as I was when I came to pick up my vehicle. I couldn’t get an explanation of what they actually did and when I tried to inquire he (Rick, the owner) was extremely condescending and rude. Any question I asked was returned with a snide remark. I was seriously dumbfounded at the attitude and lack of professionalism from a business owner. I will never return here nor recommend this place to anyone.
They only charge $10 for a lift inspection as I had an oil leak and unsure of where it was coming from and also funky exhaust smells so they looked at both areas...turns out it appears to be the rear main seal...and they discovered I had a plastic bag melted to the exhaust! No work performed just estimates given and in the meantime honest advice of putting some rear main sealer in there for now as it a small leak.
Always had good service until we took them until recently. Had car for two months, paid them $1500.00 a week ago, car still not running and waiting for the car they couldn't fix to be put back together. Promised they would tow back home last week and I'm still waiting.
This is the worst auto mechanic I ever dealt with. I paid them for work that was not done. I don’t live in Indiana so I didn’t sue them. I wouldn’t recommend them to anybody and I would never take another vehicle to them for service or repair. To their credit they did do some of the things I paid for but overall it was a nightmare and a horrible experience.
Customer service is wonderful. Very informative. They communicate with you. Give you options. They are clean and polite. They service vehicles in a timely manner and in my opinion they are amazing.
Talked me through what they did and kept me informed on the issue instead of handing me a bill and walking away. Going to be sticking with this place for my future car needs.
This automotive repair shop is located on Kilgore Ave in Muncie Indiana. I have been taking my vehicles here for ten or more years now. The prices are awesome and the workmanship done is excellent. I have never had an issue with getting my vehicle fixed here. The staff is friendly and they make you feel welcome every step of the way. When needing automotive repairs I totally recommend Automotive West!
UPDATE: I used to be able to trust this shop for repairs, and had previously given it a very good review after doing business with them for 8 years, it has now been 10 years I've been doing business with them, but in recent experiences I've found they've seriously gone down hill.
I had them fix an oil leak on a vehicle, and it turned out to be a 1200 dollar fix, they had to drop the cradle and replace the rear main seal, well when I got it back the transmission was shifting funny, and the alignment they did after reinstalling the cradle was piss poor.
I took it back to them, they put an alignment on it, and added 2 quarts of transmission fluid, and then charged me 69 dollars to make it right.
Who charges to correct their errors?
Now a few weeks after the repair, I pulled the car out of the garage and found it is still leaking oil, so we paid them over 1200 bucks, and they failed to remedy the issue, and in light of how bad the service is, I dont feel like going around with them, and giving them the chance to charge us more just to mess up again.
To top it off I had them do some suspension work to a Truck, they didn't do a bad job, but it's missing wheel well liner bolts, and the alignment wasn't great on it either, I DO NOT RECOMMEND GETTING AN ALIGNMENT FROM THEM!
I think I'm going to see if I have better luck with our local dealers, I'd rather pay more and receive better service.
My advice would be to not go to this place. A friend of mine took his car here and they ended up scratching his vehicle and are refusing to pay for it unless he goes where they want him to. The law does not work that way. You cause the damage then you are responsible for rectifying the situation. The guy then got very disrespectful when discussing another place. The owner has the responsibility of being respectful to its customers especially to a customers property you damaged and also acting with integrity. To many mechanics out there taking advantage of customers and situations. The owner needs to make this right. Be careful where you go and definitely be careful with this place. I recommend not going here.
They were so unbelievably kind to me. They found the problem quickly, and went above and beyond what they had to. They were understanding when I told them I couldn't afford the parts at first, and offered to give me a temporary fix so I'd at least have a vehicle. Not only that, but when I found the parts cheaper, they let me just bring them in myself and only charged me for labor. Their labor is cheaper than I've seen anywhere else. They saved me over $100, and I couldn't be more thankful. They even gave me a free ride home so I didn't have to sit around and wait for someone to come get me. They are an honest company, and that's refreshing for the automotive business. I would definitely come here again.
Automotive West on Kilgore Rd is a mom-n-pop business. It looks crappy on the outside, and let me assure you, they are just as worthless on the inside. I had a transmission be rebuilt through them and less than a month later, it failed on me. I got it fixed the second time and 8 months later it failed on me again. Both times they died on me, I was far from The worst part about it was Rick the owner did not care about it or where I was left stranded. I was even stuck with the expensive tow bill to have it sent back to be "fixed" again. These people are hardly good mechanics, and even worse people, especially the owner, Rick. Do what you want, I for one will never go back to them for anything.
I recently attempted to start my car and found it unresponsive... After a talk with the guys over at Advanced Auto on Tillotson Ave here in Muncie, I was off to Automotive West for a quote. Automotive West's parts and labor prices turned out to be as good as I'd heard and they had my vehicle diagnosed and fixed in less than 2 hours after the tow truck arrived. Their mechanics are obviously honest, hardworking people because they could have replaced my starter as I'd authorized them to do, but they found a corroded electrical cable that had melted and caused the problem and replaced the cable. I will be taking all my vehicles there from now on. Wonderful experience overall and very friendly office staff to boot. Just tell them Steve sent ya! ~Steve Lovell
2234 S Gharkey St suite 100, Muncie, INUsed auto parts store
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