It won't let me respond to your response so I'll just edit this one and put my response at the top. Yes, we checked in Tuesday, was told we would get in, we didn't, we had a load that had to go, we informed every one of that, was asked how long it would be before we would get in, was told Tuesday evening late. We told you we would be back by midnight, not to forget about us. We got back as discussed and still did not get in, was told many things and still didn't get in. Finally got in and got a false diagnosis. It was a air filter that needed changed and air fittings. Peterbilt found it in 30 minutes. We heard the owner tell people over the phone "not to waste my time, I hate it when people waste my time". Well how about not wasting ours! Also heard him telling his employees what lies to tell other people who were waiting. Yes i was on speaker when my driver was in there asking for an update. Or it was a manager. Either way, not a way to run a respectful business.
If I could give zero stars I would. Stay away from this place!! Let you sit outside for 2 days, keep telling you they will get you in. They don't. Then finally get you in and tell you that you need to go to peterbilt. Wait 2 days to be told that? Couldn't come out day one and tell us that? Which was our first choice anyway but went here instead. Bad decision. Now wait more days at peterbilt. Be told they have pull at peterbilt and will get us in but they don't.
Very Bad Experience – Warning to Others My truck broke down near this company’s location, so I contacted them to tow my truck to Chicago, which is about 80 miles away. During the phone call, I was clearly told that the price would be $2,000. When the tow driver arrived, he told me that the issue with the truck did not seem serious and suggested that we go to their shop so they could inspect it. He said that if they could fix it, it would be better for me. I immediately agreed to his suggestion. After arriving at their location, I waited about one full hour in the office while my truck was left outside. No one brought it in, and no inspection was done. When I went to ask what was going on, I was shocked to be told that I must first pay $2,000, plus an additional $350 inspection fee, and that any repair would be done the next day. I told them this was not what we agreed on. I then asked them to tow my truck to Chicago as originally discussed. They said yes, but only if I paid an additional $2,800. I reminded them that the original agreed price was only $2,000 and that their own driver was the one who suggested inspecting the truck. When they asked the employee (the driver), he denied everything. In short, this is a company that does not honor its word, is dishonest, and takes advantage of customers when they are in difficult situations. I strongly advise everyone not to deal with this company, even if it means waiting an entire day for another towing company.
Stay away from this company they are scammers if you want to lose thousands of dollars for a short trip call them . I called them to tow my truck to a mechanic shop they told me “we have a mechanic shop maybe we can fix your truck” after they tow my truck charged me $2500 for towing they said oh you have to wait until tomorrow or we charge you another $2500 if I want to take it to my mechanic .
I had two very bad experiences with Maggio Truck Center, and I strongly advise truck owners to stay away.
First incident (July 10, 2025): After a minor accident, police called Maggio for towing. They towed my truck with an Amazon trailer only 7 miles, charged almost $4,000, locked the truck and trailer, and refused to release them until the next day. Staff were extremely rude and unprofessional.
Second incident (January 19, 2026): For another minor issue, they told my driver they could quickly fix the truck at their shop to save money. That turned out to be false. Once there, they said they couldn’t do anything until the next day. When we asked them to continue towing to Waukegan, they demanded $2,800 more after already charging $1,500 for just 7 miles. We refused, paid what was due, and called another towing company. Maggio then refused to reinstall the driveshaft they removed unless we paid an extra $375, which is unacceptable. They also yelled, used bad language, and tried to block the release of the truck even after full payment and proof were provided.
This company is misleading, overpriced, and unprofessional. Do not use their service. Protect yourself and your drivers.
This was one of the worst service experiences I’ve ever had.
I was given a clear, agreed-upon rate upfront to be towed to Waukegan. After the tow started, the driver suddenly changed the plan and convinced me to go to their shop, saying they could fix the truck for much less and that I wouldn’t have to pay the full tow amount.
Once I arrived, everything changed.
They raised the repair price significantly, then told me the shop was closed and I would have to wait until the next day. When I refused and asked to continue to Waukegan as originally agreed, they suddenly doubled the tow rate with no explanation or justification.
This felt like a classic bait-and-switch. Rates were changed multiple times after agreements were made, putting me in a position where I had no real choice.
On top of that, the staff was rude, dismissive, and extremely unprofessional. No accountability, no respect, and a terrible attitude throughout the entire interaction.
I strongly advise anyone considering this company to get everything in writing and think twice before trusting them. I would never use this company again.
This shop is AWESOME. This is a family owned business that's been in business for more than 50 years. Their shop is clean and immaculate, the mechanics are honest, thorough and very helpful. They don't waste time, their hourly rate is very reasonable. I met two of the owners, they are there every day along with many other techs and mechanics, they work well together, you can tell they have a good morale. As soon as I pulled up to the property I knew I was in good hands, I follow my instincts and they are always correct (well 99% of the time!) There is also lots of truck parking, fuel and a store. The shop and towing service are 24 hours. They actually answer the phone on one or two rings. I had an issue with my turbo and they took care of me, with no price gouging, I was in and out of there in 1/2 a day. I can't think of anything else to say without gushing and sounding fake......but everything I've said is true. So one more time.....these are top tier professionals!
On December 2nd 2025 I had a flat tire on Interstate 39 South approximately mile marker 111. Alex my tow truck driver who was a wonderfully intellectual young man said I could sit in his truck to stay warm. He helped me up and closed my door for me. Both secretaries were very helpful and helped me out to figure out exactly where I was at. Great job Maggio Truck Center!!
These guys are more thieves than other towing company, they come to tow from the Loves truck stop in Huntley, IL, wanted to tow a dropped trailer that was dropped there by someone, I don’t even know who, so I witnessed how the backed up with a truck that had absolutely no decals on it, no company name, expired IFTA on the side of the truck, while hooking up the trailer he hit that RGN trailer, he hit it so strong, definitely showing how unprofessional he is, didn’t know how to do it, pulled forward again, while pulling forward the trailer dropped from his frame to the ground and damaged the glad hand connections of that trailer. This guys would bot lose their opportunity to make money on someone, you could see how fast they were trying to do all that knowing that anytime the owner of that equipment could show up and they would lose their money. Towing mafia, stealing money from the poor truck drivers that barely make their living in this industry.
Curtis was great. I blew a tire out on 88 and at 11pm no one would do road service let alone have the shop open except Maggio!! I was in and out in 30 minutes! And very reasonable price! 100% recommend.
No BOL & no seal on a federal load. Very rude & unprofessional people. My student was practicing his parking before checking in, & one of their people blasted behind him & took the spot he had been trying to get in. We went around the building & he was trying to dock, when a yard dog came and told him to get out of the seat & he would do it for him. They need to stay out of the freight business because this was so unorganized & out of the norm that it caused we the drivers, and company dealing with them- 2 days of bs to untangle the mess. Eventually we got a screenshot of a handwritten index card with a couple of lines on it as a BOL. They were throwing USPS mailed prescriptions & packages in the back of our trailer saying "oh these go with it."
Absolute rip off. One of my trucks had a tire blow out and they charged us $1648 to come change a tire. That is called taking complete advantage of someone in a situation. That is the true definition of price gouging someone. I hope no one ever uses you again for this kind of service.
I broke a mid drive shaft on my way back to Milwaukee. Once they were dispatched to me they were there relatively quickly. They had to go get me a replacement tractor so I could swap out my broken one. The operators were professional and didn't complain at all about having to work on their day off to rescue me.
I am writing to express my profound disappointment and shock regarding the recent service provided by your company, Maggio Truck Center. The level of disrespect and the offensive language used by your representative during our recent interaction are truly appalling. The call was recorded, and the comments made were completely out of line and directed towards my mother. It is unfathomable that a company, reportedly in business since 1939, would tolerate such behavior in 2025.
Furthermore, I am deeply concerned about the charges incurred. We were charged $1,250 for a tow that covered less than a mile. When we requested an invoice, your team threatened to tow the truck and trailer to their yard, which appeared to be their intention from the outset, seemingly to impound our vehicles. This conduct, along with the exorbitant fee, appears to be a blatant act of highway robbery and a clear exploitation of the situation, especially given that Illinois state law prohibits such practices. It is truly disheartening to witness a company engaging in such unethical behavior, and it is equally concerning that there seems to be no government oversight to prevent these actions.
This facility is top notch. They gained new customer for life today. I had a rear differential go out coming to the Baxter road exit on Tuesday night. Was able to limp it to the shop. As soon as I parked Steve and another fella came out and quickly confirmed the issue. They did this as they were closing up for the day. They helped drop my loaded trailer, let me park overnight on their lot. The next morning (Wednesday)I pulled my truck in the shop, Jeff quickly ordered a new differential and he and Luis started taking the old one out. This whole time, Jay and the office lady, CJ, prepared a quote and gave me a fair price. New differential was at the shop by 11am and I went for a test drive at 2:30, also may I addd, they washed my truck completely and did not charge me for it. Returned after the test drive so Jay and Alex the mechanic checked all bolts and checked for leaks. All was well. Greased my fifth wheel and I hooked back up to my trailer and was down the road. In my opinion, the Maggio team is second to none. They are open and honest and I feel that they truly care about their customers. After reading some previous reviews that were negative, those folks are just bitter because they were charged for a tow because of their own ignorance. I have dealt with many shops in my life, and there is no doubt in my mind the Maggio team knows what truckers need and get us back on the road as fast as possible. If I could give 10 stars I would. Thank you guys!!!!!
Called to get a tire fixed late at night they said no problem bring it in i will wait for u an get u back on the road… very clean place very nice people
Their response is completely misleading and inaccurate. Yes, I left my trailer in a public lot, but the real issue is the pricing. Their sign clearly states the charge for towing should be $520, but they charged me $700 instead.(I’m gonna put on pictures) My trailer is only 8000 pounds and not over 40 000lbs. This is an unjustified overcharge. I called the police twice when the towing happened, but when they arrived, they couldn't help me with the price discrepancy. They just confirmed I parked in the wrong place, but didn't address the fact that I was being charged much more than I was told. The company is trying to shift the blame to me for parking improperly, but the real issue is their dishonest pricing and attempts to charge me more than advertised. They are making excuses, but the fact remains I was misled and overcharged. I will never recommend this company to anyone, and l urge others to be cautious. I've filed complaints and will continue to warn others about this dishonest practice.
I called Maggio Truck Center for a basic tow — just 10 miles — and they charged me an absolutely outrageous $2,750. No quote was provided beforehand, no paperwork, nothing. They loaded the car and then hit me with the bill like it was normal. When I asked why the cost was so high, I was met with attitude and intimidation. They said if I didn't pay immediately, they'd impound my car. I felt completely trapped and forced to pay under pressure. This is pure price gouging and abusive behavior. Maggio is clearly taking advantage of people in emergency situations. I've filed complaints with the BBB, and I'm warning everyone: DO NOT trust this company with your vehicle. You'll regret it.
The worst service I’ve ever experienced in the U.S. This towing company at 4752 Baxter Rd, Rockford, IL 61109 is a complete disgrace. Totally unprofessional, rude, and dishonest staff. I came to pick up my pickup truck and trailer just to pay the towing fee — instead, they tried to charge me for a completely different trailer with a ridiculous price they made up on the spot. This is pure fraud.
The office workers are disrespectful, yelling, interrupting, and treating customers like garbage. The supervisors are no better — they protect their employees’ lies, ignore the facts, and show zero professionalism. It felt like dealing with a gang, not a legitimate company.
This place should be investigated by the authorities. Their actions seem like organized scamming, abusing their position to rip people off and make extra money however they can.
STAY AWAY FROM THIS PLACE. I wouldn’t wish this experience on anyone. Total disrespect. No responsibility. Absolute chaos. This company is the definition of shady and corrupt.
My reefer unit had a pump issue arise while I was loaded, and they were able to squeeze me in and get me out within 3 hours. Price was fair and they're open when other places are closed on the weekend. I'm appreciative of their work and speed.
This place is most intolerable. I would not recommend it to anyone, unless they are prepared to be grievously deceived. The individuals behind this establishment appear to be nothing more than swindlers, interested only in taking one's money and showing no regard for questions. I deeply regret that I was compelled by the an officer to bring my vehicle here, as I would have handled the matter with far more diligence and care. These people possess neither sympathy nor consideration for other lives. I hope your day goes better than mine. I almost died, was lied to about being able to gather my belongings once it arrived here, and told I have to pay $525 to reclaim what is rightfully mine from my totaled vehicle, they towed 8 miles!! plus they insist on storage charges. Very foul
We had an emergency repair needed for our Class A motorhome. They were highly recommended by another company who wasn’t big enough to tow our rig. They were able to come out, assess the situation, get us to a point where we could drive to their repair shop. Initially they told us it may be a few hours but turned us around quickly. We were in and out within an hour. Was a little pricey but we knew that going into it.
Broke down on I-39 @ Illinois/Wisconsin state line on a Saturday morning @ 1am. Maggio's took my tractor trailer to their shop and repaired it and I was back on the road in 2 hours! The bill was very reasonable. Would recommend them to anyone. Nick Maggio was the wrecker driver and the one that repaired my truck. Good people.
We had our travel trailer bearings done by an rv repair company. A large reputable one. However, they messed up on one wheel and we ended up needing new parts and them put on, on a Sunday, Memorial Day weekend. We were desperate and stopped here to see if they could help. They didn’t have the part, but we disconnected from our trailer went to Advance in town got the parts and they put them on. They really had to work to get the parts out of the wheel. We are extremely grateful they were there in our time of need.
Great service. Ladie that answered the phone was extremely helpful. Service tek came out to 5th wheel. Helped us get tire off, replaced ,then offered to check pressure on others.
My driver was rear ended, police called them for Truck tow, they towed my truck which was driveable down the street from the accident (10miles) charged me $3325. This place shouldn't exist. Bunch of rip offs and ridiculous fees. The truck was at their yard at 8pm and they "couldn't" put the driveshaft until the morning so they can charge me $200 storage for that night. STAY CLEAR of this place by all means. They are not there to help or to treat anybody fairly. Also, they dont take a credit card over the phone so if your efs doesn't allow more than 2k per day, you're out of lock . Picture is attached from the damage. Good luck guys
Plenty of Semi Parking, no fee I might add. Which is always a plus. Store is big, plenty of nick nacks to choose from. A Coffee and CB shop, Subway and a few slot machines on location. Staff very friendly and helpful. Restrooms were clean. Overall I would stop here again, just bring something to eat.
I received poor service here. I arrived 15 minutes before they closed to locked doors, despite that I called in advance and arranged to meet with them personally. I had another tow driver on the way to meet me at their yard to pick up my vehicle. The female sitting at the front desk (at the front window) wouldn't respond to me calling their phone, nor would she respond to me knocking for ten minutes. She was about ten feet from the window on her cell phone! I paid the tow and storage fee right away even though she was rude to me. To top it off, my car was not in the place she described, which led me to driving around their tow yard needlessly. Unacceptable!
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