Last Saturday (12/13/2025) I called MNK Truck Center (Volvo) in Joliet around 3:15 PM and was told the part was in stock and that if I arrived before 3:30 PM, they would sell it to me.
I arrived at 3:28 PM, but the gate was already locked. I spoke with the same employee I had talked to on the phone, and he refused to sell me the part, saying they were closed, even though it was still before closing time.
Because of this, my truck was down and I lost two days waiting for the same part, which could have been avoided. Very disappointing experience and poor customer service
Came in for trailer door repair. Everyone was very nice and on point. Within just a few hours, I was rolling again. I would highly recommend this facility to anyone in this industry.
Thanks, M&K!!!
Stupid rules
If you buy a part from another M&K you should to return it there. Was here in the morning they didn’t have the part, told me that Alsip m&k have it. Was there buy it and was wrong part. Live near Chanahon shop is also arround…
Now they say that I should go there for return it!!!!( like they are not the same company)
I was supposed to get a truck today, and the person who was supposed to be there until 3:30 PM left work already at 12, nice… I don’t know how to reply on your answer, but we both know it is a lie, on Saturday I was calling since 11 AM until 2 PM without stopping and nobody picked up a phone, on Monday I saw that sick employee at work, I got the truck in another shop without break adjustment being done, that’s how you are preparing the trucks, good work. Yes and there is no reason to call the phone number you provided you don’t answer it, so it’s useless
Excellent shop!
I had a headlight out and really wanted to get it fixed right away. Dave fit me into his busy schedule and got me back on the road quicker than I expected.
Dave truly understands what drivers are up against and is willing to help us out!
Thanks Dave!
Unprofessional mechanics, Terrible service. I need to programming light control module. Keeping me 3 hours, charging 446,33$. Didn't work. Sending in Summit Branch. Lost time and money.
I have been waiting for credit for returning a part since 6 /4 / 21 for 2000 dollars 4 months , nobody ever calls back and I was told the check is in the mail, this place will screw you when they can.
These guys have everything for the good price, I don’t go no where else except these guys.. but hey if you do research maybe there’s better places, but this is just my opinion, these guys are awesome.
After calling 4 other places in the area and not receiving a call back on parts for a Hino, these guys called me back within a few minutes about the part I was looking for and an accurate ETA for when the part would arrive.
Wow what a professional company I had a problem with my trailer in the wiring on the lift gate and I had a broken ground that wasnt it allowing to charge. They fixed it so quick and they were so nice if you want a great company this is the one to call.
Parts and service are always top notch. Always have every part I need and at a great cost. Service is always done in a timely matter and done correctly. Awesome crew. Highly recommend.
They are great to do business with! Great service all the time, they always get you in and out on time. I don't have anything negative to say. - Kraus and Sons Truck Repair
I have sent several of our fleet vehicles to the Channahon/ Joliet, IL facility. I always felt like my company was a priority & the trucks were returned quickly. Ryan & Dave were a pleasure to work with- TOP NOTCH SERVICE!
My go to location, no questions asked 5 stars. These guys will go out of their way to make sure you find what you need and leave satisfied. Service is fast and reliable.
Ron
I was charged $424 for wrong diagnostic. I even showed them the video of dashboard not working and When i asked why so much, they said we had things to check. My dashboard was malfunctioning and they told me it was a cluster gauge and that would cost $2000 to fix it. I took my truck to another shop and it turned out it was only a wire harness. It costed me $400 to fix everything.
I purchased a brand new 2019 East this past winter. The sales staff, were tremendous. Couldn’t give them a bigger thumbs up.
However, their trailer service department is a complete joke. Had a warranty replacement on an airbag that malfunctioned. Set up an appointment so I could drop the trailer off for a day and pick it up the following morning repaired. When I arrived, they never even pulled the trailer in. As frustrating as that was, I rescheduled for the following week to have repaired. Figuring they had a week to ensure it will be done by the following morning.. when I arrived, they had just pulled it in. Not only did I lose two full days of running, but an additional 6 hours. Will absolutely not plan to use them again. Look into utility trailers in Burr Ridge, IL for sales and service.
This place gets no stars from me!!!! Back in Dec I brought my mack in and they gave it back to me 3 days later f'd up. I paid over 5,000 for them to do nothing. Took it back in and they kept it for damn near a month and STILL didn't fix it, they actually made it worse. It was shaking and rattling ect. Long story short I had to call Corporate, tell them I had my lawyer on stand by in order to get things done. After that they fixed it better than I bought it and I didn't pay a dime for it. They put more money in my truck than I did and cut me a nice check. One thing they refused to do was issue me a receipt, and I say refuse because I still haven't recieve one til this day, or that 400 dollar PM gift card Brian! If you dont like to be robbed/taken advantage of then you might want to go to POZZO'S in Chicago heights.
I just got a wabash trailer .
If you want a professional and fast work
ask for Jon Brouwer, you will be happy to work with him.
He responded very time I call , everything is in order.
I never been work with a sales person like Jon Brouwer
That was a new experience for me
Thanks Jon Brouwer
