All of Copart is ran by people that don’t know how to apply themselves, or simply read instruction or rules, they make up and lie to sell there agenda completely unprofessional. Use IAA instead and say your self
Do not leave anything in your vehicle if it’s heading here. Called and was told I would be able to recover my possessions just to show up to my car with its seat covers cut off and all of my possessions had been gone through.
I didn't do business with these guys recently. I drove up yesterday, however, to ask a question about parts salvaging. I was under the impression, that they mostly dealt with wholesale salvage of vehicles, and that was the indeed the case from the guy I asked. The sign said visit the office to be helped, and then enter. The office was on the other side of the gate. The guy then got cheeky when he noticed that I was driving a Monte Carlo, and told me to drive in to the lot and park my car, despite what the sign said and confirming that they couldn't help me. Perhaps, be careful when you deal with these guys. I wound up driving down the road on 29 to the Area Recycling Facility, and dropped it off there. They don't deal with spent parts usually, or deal with that kind of work from the website, and Google AI. I just had the one broken rim, and they said the cost of aluminum per pound was negligble in the area and they don't deal with this typically as they are not the best equiped. I wasn't in the mood to haggle or research it further, and I was just pleased that they took it off my hands to ulimately repurpose the material. If I had it scrapped and it was refurbished, then it might have cracked again in a different area. Better safe then sorry, and make sure to recycle as much as possible on materials that can be reused.
I’ve been buying cars from copart for many years now. Recently they’ve been nothing but liars and thieves. Ive had so many issues with the st. Louis location and now this one. I bought two cars run and drive a 2013 bmw 535 and it got to my shop and the motor is locked up it never started. I also just bought a 2012 rav4 run and drive and that one Showed it with a bad transmission it don’t move at all, both of these from this location, and they won’t do anything about it, copart is getting pathetic
Copart Peoria yard is always busy but the two office dispatchers Sam and Kelsey are always on top of their game, I'm always in and out fast no matter how busy they are. Always nice and friendly to everyone that walks in the door no matter how stressful their jobs are!
Customer service is excellent. Mr shipe helped me out looking around amazing attitude, awesome personality, and super friendly would recommend to anyone!
Copart Pekin as we call it. Has quickly become the most efficient yard that my fellow hackers and I visit regularly. With Customer service Reps like Andrea and Deanna setting the tone with their Gatepass and title expertise it almost impossible to have a bad experience. I would be remiss if I didn't mention how harmonious the loading area dances trucks big and small in and out seamlessly. Great Job "Pekin" certainly one of the best doing it these days! We thank you.
The employees are amazing people and friendly. They always do their best to make sure everything is done correctly and in a timely manner. I have nothing but good things to say about the entire crew here.
I’ve been here a few times, a lot has changed, but all for the better! Marcus Shipe, up there, helped me work out the hiccups i ran into. 10 out of 10 recommend.
As a transporter for copart. We have had nothing but great customer service from them. Sam and Kelsey are very nice and respectful to all the drivers that come through. If we have any questions they get answers for us whether it’s over the phone or when we get back to copart. Thank you for all the hard work yall put in to help us drivers.
I have had some of the best experiences with them their gals on the phones were very nice and respectful great people I believe their names were Kelsey and Sam would use them again in a heartbeat and definitely recommend to everyone
Did business with Copart located in Pekin. Talked with two ladies in the office named Sam and Kelsey. They were nothing but amazing, courteous, and professional. Highly recommend Copart in Pekin. And if you have to call them, specifically ask for either Sam or Kelsey.
Based on my experience, Copart will never take responsibility for their actions. The vehicle I purchased showed no damage to front bumper from the pictures taken by copart personal. Upon pick up the bumper was broken in multiple places. Damage must had happened at their lot but yet the manager said because it left the lot they will be responsible. So basically their policy is to avoid any responsibility at all cost. Thank you for your honesty and great service.
Sent my girl's car here to be totaled. It's been a little over 3 months ago, when at the time we asked for the items in her car to be sent to us, as she didn't take everything out, being distraught at the time of wreckage. Supposedly they sent them the same week of request.
Finally get a box today, said it was sent June 21st and today is now June 28th - over 3 months from the initial request. Sent us back a hand towel, the tire jack and the windshield scrapper. Kept almost $200 worth of items from a very nice car jack to high quality Bluetooth equipment. I know quite well that I'll never see these items again.
I mean this with as much professionalism as I can muster at this moment, you're a trash business. And looking at other recent reviews, I can safely say that.
Wish 0 stars was an option, but 1 star will have to do. Hope you stub your toes, lose your keys, and suffer numerous inconveniences.
Didnt answer my phone call. Rang forever. Called corporate office they have terrible customer service couldnt answer my simple questions. Trying to get my vehicle picked up is such a headache. They do not tell you there is a $50 gate fee to get in and pick up a vehicle, thats what a local towing company told me. Nickle and dime you everyday it isnt picked up. You can go to the copart transportation app to schedule an appointment to pick up, do not just show up there. Copart didnt tell me this I found out elsewhere. Man horrible communication.
Terrible service. Even if you make an appointment, you still have to wait about an hour or more to receive your vehicle. On top of that, the the employees lack professionalism and basic decency. The manager Chris ha no knowledge of management and does not provide any value to Copart. We are all trying to do our jobs, Copart at this location forgot how to do it. There is no value or vision. No need to do business with companies that employ people that do not care about the business itself. "Leader in online Salvage and Insurance Auto Auctions", that is a joke. Try to find someone else to rewrite your mission, vision and values because you don't have any, and what you have on the walls means nothing to your own staff.
what's the point to request for an app installation and create an appointment- if there is still one entitled loader busy with a 9-car semi and the rest of forklifts are just parked near the office? you could easily fire half of the stuff- same service speed, anyway... guy with the attitude finally finished the semi and went for lunch. bro if you don't like.your job - just quit. new loader was much more humble. in total - absolute disrespect to the car haulers' time and work.
Originally the tow truck driver was extremely rude telling me he would Not wait for my vehicle to because he’s busy and has other cars to get. I then speak with Copart Ms. Sam carries on to tell Me rudely that I’m going to have to reschedule for another day. I ask to speak To a manager she directs me to Brittany whom is not a manager and tells me I won’t be able to speak to a manger because one won’t be available I then say I’ll call back when one is available Brittany calls me back anyway I hang up and I call back and speak to Sam.! Sam say here’s a manager now.! Chris (The Manager) then gets on the phone and says she has been standing next to both of them the whole time so she knows what’s been said. I then asked well why did Brittany say there wasn’t a manager available. My entire experience with them has been extremely rude. There needs to be more options in the area I believe that why they operate the way they do.
Guys if you visit this Copart be ready to waste your time for 2-3 hours if you pickup 1 vehicle. Also get ready to breeze with dusty air! Careless and slow working forklift operator also will f..ck up your day!!!
Poor service when it comes to pickup cars. Truckers that are on the electronic logs be ready to burn 2 to 3 hours for pickup and if there is a few trucks picking up lots of cars forget you will be here all day even if you just came for one car. Bad bad experience
I am giving this star because I don’t have the option for 0 stars! Experience here is very bad, as businesses matter. They have no specific sign where is staging area for trucks and trailers, where is loading zone or Any signs to guide you right as a driver! Also, after the jockey move driver all around, saying that spot is not good to park and not good to get loaded, they force you to go out from the yard, do the U turn in the Main Street and get in the yard again, all the way to a back yard fence and stop there to get loaded! If another driver, who checked in after you, like the one that I’ll posted to you, was here before and got it in the “right” spot ahead of you, is getting loaded ahead of you! Next time, if I’ll get here again, and will be the same negligence in signs, attitude and communication, I’ll call BBB and CNN and spend a week here, if necessary, just to get the things straight. Today, just a WARNING. Drivers deserve more respect!!!
Everytime I buy a vehicle there, it's a bad experience. It's like the front desk and office people go out of their way to be rude to you. The younger ladies seem nice, friendly, and helpful. But the older women are exceptionally rude, combative, and vindictive, seemingly for no reason. Never seen anything like this. Almost like they're miserable, so you are going to be too. And they intentionally kept my driver waiting and let transports go ahead of him, out of spite, I would guess. So disappointed in Copart. So sad.
I don’t understand why people who work here like to keep you wanting for no reason... Got here ... empty lot... loader was told to get me loaded... after 30 min I went back inside... only then a guys with attitude got out../
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