What clients say about 381 Motors LLC in Lenzburg (IL)
Great people to do business with ❤️ We had a little hiccup with our vehicle shortly after we brought it home and they went above and beyond to fix the issue for us, which was unexpected and so appreciated! We will be recommending them to anyone who is looking for an affordable used car ☺️
I purchased a 2018 chevy cruze from 381 motors in lenzburg, IL. The car was a manual transmission with only 122,000 miles. I was told the slave cylinder was replaced by them and that the clutch was inspected. Two days after I purchased the car, it was shifting really bad. I tried getting in touch with them for two days and got nowhere. I ended up taking the car to the chevy dealership to find out what the problem was. The mechanic informed me that they (381 motors) had installed the clutch plate backwards and it would need to be replaced. This ended up costing me $2000. 381 motors would not stand behind their vehicle they had sold me. This vehicle even fell within the "Illinois implied vehicle warranty " I WOULD NOT RECOMMEND BUYING ANYTHING FROM THEM !
Ya know it's one thing for the battery to be dead, but then no gas?? How do you expect someone to test drive a vehicle?? Then you blame it on the last person who test drove it. How about you check that stuff out?? I'm so thankful that my husband didn't buy his vehicle from here. This was sketchy.
I was there today with my 2011 Jeep Liberty that ran great. I talked to the lady about trading it. She said we could have a clean trade. I was gonna trade for a 2007 Buick. We bring our trade car up so they can test drive and we could test drive the Buick. We get into the Buick turn it on and a loud noise comes from the vents. We proceeded to test drive the car and the wheels were shaking the entire car and the car was making odd noises and the speakers were blown. We get back and we’re like if we were to even think about it it would have to be a clean trade. The guy refused to do the clean trade claiming our car ran funny. Our car? I’m only trading to save on gas. We are lucky enough we didn’t make the deal. Don’t make deals with the lady she doesn’t make the decisions she’s leading you on. The Buick had over 265,000 miles on it compared to my Jeep which had 159,000 miles. They didn’t even know that the gas cap locked and they didn’t have the key for it and they claimed it had keyless entry yet no key fob. This place is a joke. Take your business else where. I would compare this place to Kennedi Car sales!
I bought a truck from them about 8 months ago Tina and her son Tyler are really nice people I have had nothing but good luck with this truck the only kind of work I have had to do to it is basically just routine maintenance they even work with you if you're late on your payment as long as you keep communication with them I could not be any happier
The owner's are cheap crooks who sold me a vehicle that has spent more time at a mechanic then it has in my own driveway. I definitely wouldn't recommend them unless you want to break down literally a week after purchase
I called late at night on a Saturday and a real person answered the phone. Kinda startled me because I was just trying to see what their hours were. Well Tyler was working late and agreed to meet us on Sunday afternoon to look at a car. My daughter purchased here first car that day. The sales transaction was easy and absolutely no pressure at all. We are very pleased with our purchase and may purchase from him again in the future.
I love this place I never have any problems here I bought a 2012 chevy cruze from here . Anytime I had a question or a problem they were there to help me very friendly place and amazing service.
The lady is very very rude she hung the phone up on me multiple times for trying to figure out my payment and the truck I bought broke down within a month and the lady told me there is nothing they can do to help with the issue if you value your money stay away from this place
Check for oil leaks cause I bought a lemon there then had horrible customer service my car was pieced together so look underneath car first for leaks they put transmission in my car left bolts out that holds transmission in bolts that they put in was loose they cut high pressure hose on power steering to put transmission in so I had leaks every where had to return car could not afford to have everything fixed so be careful what you buy there
Nice customer service very friendly woman. Answered any questions I had about the vehicle I wanted. I was told they were waiting on a part for it to be fixed and she got right on the line with the mechanic to figure out when it could be fixed, which is the same day I visited. Though I couldn't wait for it, I was told I could put a deposit down on the vehicle before I purchased it. I will update upon purchase of the vehicle.
Edit: I've noticed many problems with my vehicle after having owned it for several months that should have been addressed by the seller. The scanner they used "couldn't" pick up any codes for the vehicle despite the engine light being on. My 100 dollar scanner picked up all codes in seconds. I was missing a wheel stud, a very essential part of the vehicle especially when traveling over 50 mph. The fluid in the power steering reservoir was the wrong kind, ATF was used instead of actual power steering fluid; which I know belongs in the vehicle. The radio wasn't installed which I did myself. My passenger seat wasn't bolted fully to the floor, having multiple young family members this concerned me very much. I knew there were problems with the vehicle and I knew I could fix any that might arise. This is an okay place to get a car quickly, but be more aware of your purchase than me. At my purchase date they only accept checks, and money orders. No cards which seemed a bit off.
