O'Reilly Auto Parts in
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Address:1321 N Dirksen Pkwy, Springfield, IL, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:62702
Working Time and Location
What clients say about O'Reilly Auto Parts in Springfield (IL)
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I came in for headlight bulbs and Mike helped me out tremendously. Was very knowledgeable and replaced both of my bulbs on the spot. Amazing service! Would highly recommend this location to anyone. Great job, thanks Mike!
Oct 21, 2025 -
The gentleman here super helpful they always have the parts I need and if they don't they are really awesome about ordering stuff love O'Reilly's
Oct 15, 2025 -
These guys know their stuff, and are more than happy to go that extra mile. You just don't see anymore.
Sep 15, 2025 -
Friendly enough staff, usually don't have a clue what they are talking about though, and expensive. Order online if you don't need the part same day.
Aug 26, 2025 -
Order parts online parts are way over price,258 for a starter there 68 bucks same one online same one oem Parts Geek all day.
Aug 20, 2025 -
Seems like they don't want to answer the phone, and when they do, they aren't happy about it.
Jul 27, 2025 -
On my way home (Utah) from West Virginia...my EGR valve went crazy. I pulled into this O'Reilly's in hopes they would have the part. Unfortunately, they didn't and couldn't get it for a couple of days. Mike was STELLAR!!! He called Napa, Autozone, Dairy Queen, Amazon, and the local Ford shop...but to no avail. Fortunately, I was able to make arrangements to have it the next day...just cost me 188 in overnight shipping. The service Mike provided is above and beyond and should be acknowledged.
Jul 21, 2025 -
AutoZone here I come based on the rudeness from the female mgr.at 2:52 pm 7/719 , I'm leaving now! Two nights in a row, and I'm very disabled, 2 guys each night - went above and beyond!
Jul 19, 2025 -
I recently visited this O’Reilly Auto Parts due to an unfortunate situation while on a trip to Springfield from Milwaukee. It’s about a 285 mile drive. My vehicle broke down and started overheating so I pulled off the road to see what the issue was. I was helped by both Mike and Rob who are excellent human beings. Both were truly invested in making sure I knew what the issue was and how to fix my vehicle to be able to make it home (which I did). I really want to say thank you to these two for going above and beyond when they did not have to help at all. They are truly great people.
Jul 09, 2025 -
The guy working there this evening, I think his name was Rob, but I may have that wrong. He is wonderful!!! He went above and beyond for me and this mama with her hands full really appreciated his kindness. He is a keeper! Good job O’Reillys!
Sep 06, 2024 -
I went here in June just 2 months ago went to purchase a new starter which wasn't in stock. Ordered it picked it up the next day. Couple days ago 8/20/24 the starter starts making this horrible sound I had to have the starter replaced again not even 2 months later. Took the starter back for a warranty replacement it's not even the same starter
Aug 23, 2024 -
Thanks for the assist fellas. Damn tire quit leaking air after I sprayed it with soap... so definitely recommend the soap there hahaha
Aug 01, 2024 -
I walked into O’Reilly and Michael gave me a genuine smile said how may I help you? Michael walked me through every little step. He was doing, explained everything. He even put the light in my headlight for me and went through the codes with me is a wonderful asset to the store. His coworkers was very pleasant to other people that came into the store with smiles and was very genuinely wanted to help people. I recommend the store. These guys were great really made me feel comfortable and at ease of what he was explaining to me.
Jun 12, 2024 -
They hooked my car up for them to see what the issue was. The staff have always been very friendly and helpful.
Jun 10, 2024 -
Auto parts stores are not what they used to be. Today they have Tons of overpriced merchandise and unknowledgeable people who "guess" they are giving you the correct part. At least I can buy parts.
May 18, 2024 -
Jarred and Damian (spelling unsure) were extremely kind and helpful. I enjoyed chatting with them about the needs for my daughters car. Stopped here for convenience and will definitely go back. Highly recommend stopping in here for auto needs.
May 13, 2024 -
Not the brightest bunch of people. They kinda act like they are being inconvenienced by coming in to get a part. Some of the people are very nice and helpful but the few that suck really SUCK. If you're going to set up a commercial account, do not do it at this store, go to the one of Jefferson.
Mar 07, 2024 -
Absolutely wonderful! Kind and friendly and helpful and professional and knowledgeable about their products!!! FREE electrical testing FREE wiper blade installation FREE recycling FREE check engine light testing. Just go there and you'll be happy you did!
Feb 03, 2024 -
I am not a person to leave comments but I had to with this one. I went in and to get my battery and alternator tested. I explained to Rob what was going on and after both testing fine he checked my connector for my battery and it came right off. He took time to help me and replaced the part right there. He went above and beyond and I am so grateful. Rob you are awesome thank you so much!!
Dec 09, 2023 -
So this one is kinda 50/50. If you know what you want as far as parts.( Revised) *Don't ask for help with batteries. These guys have no clue what they are doing or just make money on battery sales. Told us we had a dead battery after testing it. Took us to the battery wall to show us the battery we needed. Good thing I had a grandpa who taught me to never take the first offer. We took it down the street to Rexx Battery and they offered to charge it for much less. Came back the next morning and the battery was fine. Still going strong 6 months later. Take it to an expert, otherwise they will try to sell you a battery if it's low or needs a charge.
Jun 20, 2023 -
Horrible customer service!! Went there and asked for bumper clips with the guy standing behind the counter on that spin cap. Didn't bother to come help me find what I needed. Such great customer service as he was just standing there. The lady working was talking very loudly and cussing. Sure felt like me the customer didn't matter to them. Asked another for help, he also didn't come to help me just said I needed to bring in a bumper clip and measure my bumper for a wrap. Then helped another customer. Was like that I wasn't even there. Not sure if I'll go back.
Mar 12, 2023 -
Ask about a part (that was listed on they're website, supposedly in stock) and all he would say is they didnt have it, it was still a dealership part. I left went home ordered on Amazon for less than O'Reilly's had on they're website. I do understand online inventories are not always accurate but I felt he could have been more helpful on where else it could be found, especially since he was so sure they did not carry a part listed on O'REILLY'S website.
Oct 23, 2022 -
Awesome customer service! I always take used cars I test drive to them to check for possible codes and they never have a problem coming out doing it. They're the best.
Jul 29, 2022 -
I stopped, while traveling, to purchase a replacement brake lamp. The staff was amazing to work with - Donald, in particular, was extremely knowledgeable and helpful. I highly recommend this store.
Jun 20, 2022 -
As Parts Manager for over 20 years at t trucking dealerships. I know how to spot a good customer service skills. I had to stand at the counter on Saturday and watch a young lady Christy, (couldn't have been over 20) handle a customer in front of us and then deal with my son. She did all the right things and asked the right questions. She made the experience enjoyable.
Jun 22, 2020 -
Dealing with this business has always been a good experience. Staff is always helpful, curious and willing to provide assistance. I've had them install wiper blades to new headlight bulbs. I recommend this company.
Dec 01, 2019 -
This is pretty much my go to store for anything auto parts. They are always knowledgeable here and always have what I need in stock, and in the off chance that they don't their main warehouse is at their other store just 2 miles down the road and I can pick it up there. Cant beat it!
Feb 09, 2019 -
Awesome service, we had a headlight go out. So we pull and as we are sitting the car, one of the gentleman walks by the window sees that the light is out and comes out to car and says in will be back with bulb. He comes.out and changes it for us. Awesome job guys.
Nov 09, 2017
Nearest Junkyards to O'Reilly Auto Parts
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