What clients say about Pro Automotive in Dunlap (IL)
I can’t recommend this garage enough. Our SUV had a stubborn exhaust issue that turned into a real headache to fix, but Greg & crew were incredibly persistent and thorough. They took the extra time needed to diagnose and repair it properly rather than just throwing parts at the problem.
What really stood out was their commitment to keeping things budget-friendly. Despite the extra labor with the diagnosis, they were extremely fair with the pricing and went out of their way to make sure the final bill didn't break the bank. It’s rare to find a shop like this. If you want peace of mind and an honest mechanic, ask for Greg!
From out of town had a nail in sidewall of tire and needed immediate attention. Found Pro Automotive and they called in a new tire, put it on for me and got me on the road immediately. Wonderful service
So incredibly impressed with the service I received at Pro Automotive today! I had to come in twice (all because of my own doing) and they were so quick to fit me in when I didn’t even schedule an appointment. Every person I talked with was incredibly nice and the service was fast, knowledgeable, & top notch. I’ll definitely be giving them my business in the future.
I was stuck in a pinch with my brakes on my truck while over the road. Had a prior shop send me out on my way with some faulty brakes, needed immediate service to get me back on the road. These guys went above and beyond on getting my wheels rolling again. They showed me the mistakes the prior shop made, corrected them, and got me out of there within two hours of me limping my truck to them. 10/10 service, if you want quality honest work take your vehicle here.
In this day and age finding a good mechanic is hard, finding and honest one that isn't always trying to nickel and dime you is even harder. Yet Pro Automotive stands above the crowd by being effective, honest, and affordable. They gave me a ballpark quote for a break/rotor job and informed me ahead of time some of the variables that could impact the cost. In the end they were over $100 under what they told me because their labor costs were less than expected. That experience was all I needed to know is now my only auto repair shop
It was a bad thing that happened two years ago. My JEEP, Bugsby first visit- only second place ever took Bugsby since i owned her. Two days later- engine blown and belts thrown (i took her in for belts and an oil change)
48 hours after picking her up..
It blew up on the freeway and they took it back to their shop- next day i paid to have her taken to my #1mechanic.across the river .. and was told it was dead!!
The owner of pro offered me 4k two years ago within 72 hours- of blow out!! - Karma
Greg is very nice, took the time to explain everything to me while I asked questions. Made me feel much safer about putting my son on the road in his car. The guys did a wonderful job here. Definitely will bring our other vehicles in and return for maintenance on my son’s car.
Dude, this was seriously awesome. I'm from out of town and stopped in to inquire about where I could buy a padlock for my trailer. Greg at the desk went back into the shop to see if they had anything on hand and the next thing I knew, one of the mechanics hopped on his motorcycle and took off. Four minutes later he was back from his house and I had a hand-me-down lock. They had nothing to gain from me, as I was just passing through, but they went the extra mile (literally!) and got me squared away. If you're looking for a mechanic and customer service is important to you, check these guys out! First rate. 👍
Greg and Blake are wonderful. Extremely prompt in my communication, very professional in our dealings, and my car was repaired quicker than expected. I hope to not need many car repairs, but I will definitely be calling them should I need any in the future.
Had serious brake issues, and called Pro Automotive for help. They got me in the next day, and had the problem fixed by 5:00, and for a lot less than expected. Haven't had a brake problem since. Absolutely recommend them.
Pro Automotive in Dunlap is fabulous. Always accommodating, helpful and friendly. I feel.they have my best interest in mind, not selling products I don't need. Absolutely would recommend to others.
We moved to the area recently and I was looking for a trustworthy local shop. We heard about Pro Automotive and they were great. Great communication and some flexibility! Super nice people and did a great job for a reasonable price. I will definitely go again and feel like I can trust them with any service we need. Super happy I found them! Would 100% recommend to anyone.
Recently had to bring my work truck here after it was smoking on the highway, I am from out of town and Greg and his team did an amazing job helping to fix and solve the problem. My job and I both wish we were closer to be able to use this shop more. Definitely very amazing service and very informative and nice. Would 10/10 recommend
I had a tire that went flat on my way through Dunlap. I had stopped at the gas station and realized I Couldn’t put air in it because there was a hole in it. I called Greg over at Pro Automotive next door And he was able to send someone over to help me within 15 minutes! Mic was super helpful and very nice… And instead of just putting my spare tire on, he was able to patch my original tire, which was great! Thanks to these guys, I’m only going to be 30 minutes late to work instead of missing a whole day!
Took my suv in for a few things that needed to be done … (alternator .. drive shaft and a few belts) .. crew was great! Most mechanics will talk to you like you’re an idiot …but I was explained everything in terms I’d understand . Will definitely be going back for any other vehicle needs!!!
We were extremely pleased with Pro Automotive. They have amazing customer service and they are very knowledgable. They kept us informed on what was wrong with our vehicle and sent pictures of what needed replaced. They were honest and upfront with cost of work and parts. We will definitely do business here again, and would recommend them to everyone.
Greg helped us and was great to work with and explained everything wonderfully. Skilled mechanics are hard to come by and they have a great team. The service and repair was fast and affordable. Will be returning to either pro auto locations because of our good experience. Will recommend to friends and family.
I contacted Pro Automotive for a burning smell that I had with my car. I brought my car in on Tuesday (11/19). They looked into it and diagnosed that it was leaking oil from the timing cover, stated they could get parts and it would be ready for pickup on Friday (11/22). I called later in the afternoon on Friday asking what time I could pick up my car only to find out that they hadn't even started on it yet. They stated the parts had just arrived that morning and they had planned on starting it the next week. No phone calls/communication at all.
They then stated that they can't be rushed to get the work done and that if I needed the car back then I can take it back over Thanksgiving and reschedule with them. I stated that it had nothing to do with rushing them, I want them to take their time and do it properly. However, I have a family which schedules to manage. Being in a customer service industry, you are required to be able to communicate timelines/delays/expectations. Communication did get better after this unnecessary conversation.
After other delays in additional parts, I ended up getting my car back on 12/6. $1,666.16 later I picked up my car and drove it home. On the way home, I instantly smelled the burning oil. I brought it back to them on 12/10, which they stated they couldn't find any trace of oil so they put some freshener in the AC thinking it could just be circulating through that. I clearly stated I smelled it on the outside of my vehicle and the smell filled up my garage. Anyways, I was instructed to drive it through the holidays as it could've just been residual oil burning off.
After the holidays, I took my car back to them on 1/13. This time, they did smell the oil burning and could see some leaking from the engine. They "believe" there is a crack in the head based on a TSB of known issues with the car but are not sure. However, they stated they don't do that work and would recommend I take it to the dealer.
I asked to speak to the owner whom told me that they "don't normally do this kind of work but they thought they could since there was a TSB on the issue they saw initially". I paid $1,666.16 to fix a car that was leaking oil, which is still leaking oil. I am now going to have to pay the same/more to the dealership when I could've avoided some of the cost had they been upfront and told me that they didn't normally do this kind of work.
Seeing the good reviews is the reason why I brought my car there initially... maybe my experience was a one-off.
Blake hart charged me $3000 to do my brakes and he didn't do the work. Nothing got fixed. He did the same thing to my buddies car. He's a ripoff. That's why he plows snow on the side.
Great communication, and explanation of services. Invoice was nicely broke down between each service and cost of labor and parts. Overall very professional but also personable.
Took my grandson’s Scion TC in for diagnostics running rough. Greg worked us in called me with the results. It needed a tuneup, same day complete runs like a million dollars!
We won’t go anywhere else!
Thanks Pro Automotive!
I've used this place on several occasions when the car I was driving was out of warranty. Very precise in explaining the needed repairs and pricing. Consistently updating me on the progress. I have great confidence in their abilities. Highly recommended.
