great company, called yesterday and they picked it up today, and thank you to christian, for doing a great job of such a hard situation, great driver!!
What a great experience! We have used them twice. They made it so easy to set up a time to come pick up our van. The guy was absolutely amazing and even showed my boys how to use the tow truck it was seriously the best thing in the world to them.
Great yard! They have a nice selection of weird vehicles like an ambulance and mobile home. Easy to find the car you're looking for. Staff was helpful.
Was able to find a bunch of odds and ends that would have cost me a bunch of money elsewhere. And always a good deal on good used tires. Can't beat em.
I had a fun time this weekend visiting Route 14 for the first time.
I was surprised by the great organization and pleasant customer service…two things you usually don’t see at a scrapyard! They knew which cars were where and were friendly about telling you. Very fair prices for various parts.
So many different cars out there and lots of interesting things. It was enjoyable even just to walk over the dirt and car parts to see all the different cars there were to see. I found 2 out of 3 very specific things I was looking for, so I’d call it a huge win. I only read the sign that says they will find and pull the parts for you once I was back inside, which is also a nice service.
I also appreciated the flexibility coming from the guys on duty when my cell phone went missing. I hadn’t realized it was close to closing time, and they were gracious about waiting for me while I ran out to where I realized it fell out of my pocket while I’d been climbing on top of an older Chevy pick up to get a better lookout.
Thanks to the 3 employees who didn’t mind waiting for me - sorry I didn’t get names. You saved me a lot of trouble and several hundred bucks for a new phone! Will definitely be back for more interesting parts.
Didn’t find what we were looking for but we were greeted very kindly and actually really enjoyed our visit. Been here before many times usually find what we need. Always smiling faces
Called a day before to check for parts if they are available. Called the day i could pick them up. To place them on hold was told Ok by Jim. Calls me back 30min later to say he sold some parts dont waste your time with this clown. Talk to someone else. Even hangs up on customers very rude stay away from this place!
Did an awesome job for me, quick efficient service, got me in and out with the correct part (s) Highly recommend and will come back for any other automotive parts I may need going forward in the future.
I first contacted Route 14 Auto Parts in search of a rear glass for my older model Honda CRV. I was very lucky that they had one in stock. They pulled the window for me and were able to schedule me for an installation the same week. The installer did a great job with the installation and gave me great directions on how to care for it for the first 24 hours to ensure that it sets in place. Highly recommended. Very knowledgeable and courteous staff!
Very friendly staff with excellent parts availability. Always a good experience. I've also sold several cars with no hassle and been paid top dollar. Highly recommended!
Called and was told the vehicle I needed a part from was there. Drive an hour and get told what section it's in, can't find the vehicle, go back to the front desk. Told it could be in a few other sections, check them and recheck the original section. Back to the front desk, no color, no help from people standing up there, just told it out there somewhere. Go to look again and then tell the front desk it's not out there. They shrug, say it should be and they don't know where it is. Fine, thanks sarcastically, I don't need to do business with you. Time to drive home, you were a waste of time and resources. Never even laid eyes on the car....
We were so impressed with Ben! He was a consummate professional, courteous, definitely was an expert at his job. I don’t know how he was able to avoid breaking our low hanging Maple Tree limb off because of how the Jeep was positioned, but he maneuvered it perfectly and kept our tree in tact. I’d highly recommend Ben for any job! Thank you!!!!!
Be ready to sink 'knee deep' into a sea of mud that is boosted by petrochemicals and junkyard soil. It's almost always muddy here, except in dry season, or when covered by snow. Look at the prior reviews. I wish they invested a little bit in graveling or blacktopping this place. Lacks organization. Good selection of used car parts with reasonable prices though. Wanted to edit this review since I believe that I was bit harsh and joked about something that does not stand. Everything else being said is true and based on my personal experience with this outfit.
Totally Awesome. Best pick your own part place I have been to in Illinois. People was cool. Lots of cars and trucks. I had a blast even in 10° weather and everything covered in snow. At least I didn't have to slide in the mud.. hahahaha
I purchased a transfer case for my 2010 Ford escape. The first one I purchased did not work but Jacob had informed me that I would be able to return it. They replaced it immediately. The part cost $150; due to Covid the part was costing me $2600 new. I am so thankful for this place and that I was able to get my car part so cheaply. Jacob was very professional and accommodating.
I called Route 14 Auto Parts and they picked up my junk car the same day and paid well for it, even though it wasn't running at the time of pick up. It was beyond easy and the people I talked to were helpful and nice. Highly recommend!
My experience with Route 14 was very pleasant and without any issues. I spoke with Jim over the phone and he explained the entire process for junking my car. He gave me a window on when a tow truck would arrive to my place to pick up the vehicle and helped answer any question I had. I would definitely give my business with Route 14 again and definitely would recommend them. Thank you!
I walk in searching for a part and they directed me to the row i could find the car. After searching I could not the car. I asked again, and they pointed me in another section. Again could not locate the car. After searching for a while I gave up. I'll never come back. I would have rather paid full price at advanced auto parts then waste my time with these folks again. No customer serviced what so ever. Also when I called the staff who answered assumed I knew how the place operated. This was my first and last time.
This would be a great place if they didn't takeout or damage the parts underneath the vehicle and if they would blacktop their yard. I don't know how many times I've needed a part where I had to walk all over in thick mud to finally find the vehicle and after getting it lifted up to see the part I needed was damaged or taken out by RT14. Transfer cases, fuel tanks, drive shafts, exhaust pipes and mufflers are usually removed or damaged so don't be disappointed if you get there looking for one of these parts and leave empty handed.
These guys are the best. They are -constantly- getting more cars, there's always something new coming in. You know how you call some salvage yards and some gruff old guy grudgingly answers the phone and seems irritated that you want to ask a question? That's not this place. Everyone is super friendly and the prices are fair. NOTE TO PEOPLE COMING TO PULL YOUR OWN PARTS: Bring proper tools! Don't show up with a rusty butter knife hoping to remove an engine. Wear boots, it's muddy!
After trudging through the mud and not being able to find what I needed (even though when I called the guy told me I would) I went I and asked the guy behind the desk. After looking he said no, they don't have it. The lady then went wait a minute we just got that car in. They sent a guy out to look and he brought in the item I needed. Been going to Rt 14 since the early 70's. They have never disappointed. And when I have a vehicle to junk they always come out promptly and are very courteous. Thanks Rt 14!!
They crushed a gorgeous classic car, that so many people on this Facebook group wanted parts from it. And they only allowed some of the easy-money parts get taken, but we are all sad that they did not sell all the parts before crushing it. I was willing to drive 17 hours to get parts. They don’t accept payments over the phone. I wanted to pay before I drove the 17 hours they literally don’t give a damn. They want the easy-money. They said they would take pictures of some parts for us and they never did. They don’t give collectors an opportunity to save classic cars, they destroy history! So sad.
I needed parts that I couldn't find online or at local auto parts stores. Sent an email on the "contact us" of their website. I received a response in about 2 minutes. Let them know the parts I was looking for, they again responded immediately! All of the staff were very friendly and helpful. I recommend to anyone that can get their own parts from vehicles to to there. Thanks to all of the WONDERFUL STAFF!
Had an amazing experience here today and Troy was more than helpful. Needed a battery ASAP. They were able to get me one right away for a great price. They were super friendly and were knowledgeable. Will definitely being going back there. Thanks Route 14 Auto Parts for such great service.
I recently picked up a used work truck. The radio was missing from the truck when I got it. I decided to pick up a used one and went to Rt 14. I was directed to the correct area by Troy at the counter. I got my radio easily so I decided while I was there to get another radio for my other car. When I got to the counter Kristin wrote up my order. I was pleasantly surprised by the great prices and service! These people are top notch! Knowledgeable and friendly! The coolest thing is you can still pull the parts yourself old school style! Give them a try you won't regret it!
Their customer service is awesome, The redhead girl was very friendly and professional. I needed some parts for my car, some I know how to take off and some I didn't. It's great that they give you the option to get the parts yourself or have them taken off for you. They had my parts ready really quickly and the pricing was really affordable. I will definitely be a repeat customer!
