Advance Auto Parts in
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Address:910 Northwest Hwy Ste 300, Fox River Grove, IL, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:60021
Working Time and Location
What clients say about Advance Auto Parts in Fox River Grove (IL)
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I want to give a big shout-out to Nick Sales at Advance Auto Parts. Nick is extremely knowledgeable, professional, and genuinely helpful. He took the time to make sure I got the exact right parts, explained the options clearly, and didn’t rush the process. Customer service like this is rare these days. Nick went above and beyond, stayed patient, and made the whole experience smooth and easy. If you need parts and real advice, ask for Nick — you’ll be in good hands. Highly recommend 👍
Feb 25, 2026 -
Nick deserves a promotion, helped me changed my batteries very quick and did everything promised.
Feb 25, 2026 -
Always quick service! Barry, Jay, and Jeff are always on time, helpful and knowledgeable! 🙌🙌
Mar 03, 2025 -
Had what I needed although only had 2 bottles of the fuel conditioner or I would have bought more. Service was friendly.
Oct 20, 2024 -
stopped in to get some wipers, and he was more than helpful very knowledgeable and gave me guidance on installation. There’s not too many people out here like andy great customer service amazing knowledge He went out of his way. Highly recommend this place and ask for Andy.
Jan 17, 2023 -
Staff is very helpful always get the parts you need and at a good price. They carry Honda approved fluids (Power steering)
Aug 05, 2022 -
Staff is very rude and act like they are running a top secret operation. Been here very frequently as it’s the closest auto parts store to my house but I will be taking my business to Orileys from now on down the street
May 01, 2022 -
This is my go-to place for all my vehicle needs!! Jay & the rest of the guys that work here are very knowledgeable, helpful and friendly!! Went in to pick-up an online order for rear brakes on my wife's truck & walked out with everything I needed & then some!! (She was due for an oil change too!😉)
Mar 19, 2022 -
Great service. Logan was extremely helpful I learned a lot about what to do to keep my car running better. Thanks
Dec 14, 2021 -
Before I bought a battery online, I called the store to see if I could get it installed. Whoever I talked to said if I got there before 7 pm, it would not be a problem. So I arrived at 5 pm. Jim told me that he was the only one there and said that it might take longer that 45 minutes to install. OK no problem. He then proceeded to tell me that they can install only about 10% of batteries. He looked under my hood and didn't know how to install it. He was going to call a mechanic and pay for it out of his own pocket. I told him I don't want him doing that, that's not right. So, here is my problem and why I gave it one star. I wish there were negative stars. Whoever I talked to should have asked what kind of vehicle I have. If they can't change the battery, they should have let me know so I don't waste my time and money. Remind you, I was very understanding through all of this. When Jim told me he couldn't do the battery, I asked for a refund. With some attitude he scanned some ticket and said order cancelled! I said what about my refund. He said I was never charged. I pulled out my phone and try to show him, but when he cancelled it, it must have reversed the charges. He basically was giving me attitude from the moment I walked in the door. If he hates his job that much, he should look for a new one and not take it out on me or anyone else. I will never be back here.
Oct 15, 2021 -
If you want "Advance to Go and collect $200" shop for auto parts here... Good deals!
Sep 02, 2021 -
My mini van broke down and I happened to be by Advance Auto Parts. Logan was very kind and helpful!
May 12, 2021 -
Jimmy AKA Mr. Commercial guy is one of the rudest sell associates i have dealt with. Not everyone has his knowledge, nor know the script for pick-up orders in store. After so many years of buying product from them, today was my last time spending money at this facility.
Feb 02, 2021 -
My wife was at the store in Fox River Grove on 7/11/20 at 8:00 AM and the store clerk was extremely rude. He treated her like she didn’t belong in an auto parts store. And even though I verified the exact parts I needed were in store the clerk tried to push a more expensive part on her by telling her it was the only one that fit my vehicle. I will never shop at this store again. O’Riellys is up the street and they were much more pleasant to work with, go to them instead
Jul 11, 2020 -
Excellent customer service. Bought windshield wipers and an employee even came to put them on our car. Would definitely come back for any other car needs.
Jan 18, 2020 -
The guy behind the counter name was jimmy, he was super friendly and knowledgeable and helped me get the parts I needed to get my car back on the road, thanks
Jan 10, 2020 -
Great experience at Advance Auto Parts! Kind and helpful employees. Items were well priced and we were able to find everything we needed for our dirt bike. Highly recommended
Aug 22, 2018 -
Perks and order online pick up in stock in a half hour or less. My new parts house. You don't even have to deal with these guys. It's pretty much self service, as long as you know what you are after!
Nov 15, 2017 -
Decent auto parts store always look online for coupon codes before going in though you can save yourself a bunch of money
Apr 17, 2017 -
I came in looking for some fittings for my radiator, Bob was extremely helpful and assisted me in finding the perfect fittings!
Mar 31, 2017
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