What clients say about DISS TRUCK AND REPAIR LLC in Alma (IL)
Called 10 other shops. The only service available that would accommodate us and not try to force us (scam us). With over ,25 years in the industry, when I say highly recommend it means something. Thank you, Diss Truck and Repair!!
Be cautious using this company, they came out for road service to replace a water pump. The owner refused to let the tech fix my truck in a well lit gas station parking lot. So the tech had to sit there while I performed most of the work myself. I am grateful that the tech picked up my parts to do the job but am not grateful for the fact that a job that takes 1hour to 1.5 hours gets stretched out to 3 hours because the tech was told not to work on my truck but sit here and get paid to watch me do it. After reading some reviews they must have a relationship with a tow company to get kickbacks from being towed to their shop. Even while being asked are they sure they can do the job before arriving on site. First time in my life I paid someone to watch me work. I woulda gave one star if it weren’t for how professional the actual tech that was sent out was. After watching me he finally assisted in getting my truck finished so I could make it to my grandmothers funeral on time. Big thanks to him he deserves better treatment and I hope this wasn’t a play just to extend the job. The rates the company provide are great not sure on the price of parts yet I’m waiting to see how inflated that’s gonna be
I broke down on August 6th for clutch sensor , I got towed to them , installed sensor failed at first due to clutch and after bought new clutch, found out clutch actuator was needed in order to program the transmission sensor, whole repair was $7360 but that’s fair, i tried to ask for discount, denied. They got me back on highway by Tuesday afternoon, they took me to a hotel and picked me, I appreciated that.
Very friendly people, came in with a wiring sparking by my battery they got me in the shop right away. They finished in 30 minutes and charged me nothing to fix it. I Gave them $30 for lunch, if you want a small town shop that actually looks out for drivers this is the place to go
I spent $293 on a road side service on a Saturday all for the tech to come out and spray starter fluid in while he had me try to crank the engine. When that didn’t work I was told my truck had a fuel issue and that I would need to tow my truck to their shop ($1100) and wait until Monday before they could look at my truck - no telling how much that would’ve cost.
I declined. And after watching a few YouTube videos narrowing my search down to fuel issues on a D13 engine I was able to find the cause of my issue. My fuel tank breather valves were clogged preventing my tanks from equalizing. Even though I had more then half a tank in my drivers side tank and my fuel gauge was showing half full, I never checked my passenger side tank which was empty preventing my truck from starting.
All I needed was to put diesel in the passenger side tank, prime the engine and drive to a Volvo parts store. The part was $45 at Volvo which I replaced myself.
They took advantage of my lack of mechanical knowledge and charged me almost $300 without even putting in any effort to fix the issue. Thank God I declined the tow. I saved myself 1100 plus whatever else they would’ve came up with to fix the “fuel issue” on my truck.
I cannot express enough how grateful I am to have found this mechanic shop. It was an absolute lifesaver! Kevin, the owner, is a true gem in the industry - his knowledge and honesty blew me away. From the moment the truck arrived, I felt a sense of relief knowing that my vehicle was in good hands. Not only did Kevin take the time to thoroughly explain the issue with my truck, but he also provided me with multiple solutions to choose from. His willingness to go above and beyond to help me left me feeling completely at ease. I can honestly say that without his expertise and dedication, my truck would still be stranded and I would be at a loss. I am convinced that he is the best mechanic I've ever encountered outside of my hometown. Thank you, Kevin, from the bottom of my heart!
We had a flat tire on a trailer on a Sunday morning about 20 miles north of them. We called Diss Truck and Repair. They answered the phone right away, took our information, came out and replaced the tire in a respectable time.
Thanks! Great job! I appreciate not having to talk to an answering machine or a person who doesn't know anything just to pass it on down the line.
Can’t say enough about these guy! He helped us fix our trailer on a Saturday when no one else would have done it. And price was reasonable. Thank you so much! Keep up the great work helping truckers.
These guys were quick to come out to my truck on the interstate. We got it back to their shop they estimated two to two and a half days. The very next afternoon they gave me a call saying hey come get your rig it's all ready done.
Miles are money, thank you guys.
Kevin is the man,great guy super nice...went more then the extra mile for us..on new tires for are race car hauler....as we say just a good old boy...thanks guys
I didn't go there myself. However, the honesty, respect, hard work, determination and care they showed my in-laws blew my mind. I couldn't have asked of prayed for better people to come to their rescue. I'm sorry I don't know names, but whoever has the cows your kids name, you sir are amazing. They stayed late and were more than fair with the work and towing. Dan and Val made it to Florida safely, thanks to this crew. I can't brag them up enough! Thank you for taking care of mom and dad.
When I called they said it would be done in a day fuel injectors were bad had to replace and oil change pretty good job the guys were very knowledgable just too much time and no precise answer on when it would be done early morning from Monday to 6 pm Friday I was ready with my truck
Now just found out that the valve cover bolts were not the right size and treads the oil was leaking from the valve cover God bless if someone breaks in that area if there was any ratings below zero that’s what it deserves
I highly reccomend this place! My Freightliner was in derate and Kevin responded very quickly, forced a regen and got me going again. He was very prompt, professional and the price was also very reasonable.
