Cassens and Sons Chrysler Dodge Jeep Ram in
Glen Carbon (IL)

I was kept informed of all needed repairs and satisfied with all repairs. You have a very good staff and we will continue to use your service department to get repairs done wright the first time. I’m retired from case IH dealer spent 42 years working on industrial and farm equipment so I know good service when I see it. Thanks again. Dan Obernuefemann

Best place to buy a car! You won’t get a better deal anywhere else. Ask for Ron Banks for excellent sales services. Highly trained service department and fully stocked parts department. If you’re looking for a Dodge/Jeep/Chrysler look no further than Cassens and Sons

Very nice experience. People were very nice. They went out of their way to make the process easy. Explained everything. Helped set up all the different features of the car. Car was clean in and out before delivery with a full take of gas.

Friendly greet by everyone! Great knowledge was given. Easy process that didn’t take forever!! Very happy with my experience. Owen and Brandon were fantastic.

Service department desk are fast to answer call backs.. Randy, Wes, and Steve are extremely busy but super at their jobs. Dave takes great pride in running the body shop. All our cars have been bought and repaired at Cassens..wouldn’t want it any other way.

This was the easiest and by far the best car buying experience I've ever had! Steve and Dustin were so great to work with, I highly recommend them! They were honest, fair, and super responsive throughout the sales interaction not to mention I love the new Ram! Thanks for a wonderful car buying experience.

Great experience at Cassen’s! Our sales person Ron was knowledgeable, polite, and professional. The sales manager and the finance manger were also great to work with. Felt good knowing we were doing business with a family owned dealership that has supported the school and community for years! Looking forward to great service experience and hopefully a hassle free ownership experience with our new Pacifica.

Holly Wilkinson, Sales Consultant for Cassens Chrysler-Dodge-Jeep-Ram helped me with a big purchase today. My experience with Holly and the team she works with was amazing. When I arrived at Cassens dealership in Glen Carbon, Illinois, I was nervous, stressed a bit and after working with Holly that all went away. Holly is professional, courteous and went the extra mile to make sure I was comfortable with the purchase I made. If you go car shopping out of the state you live in, be sure to stop in to Cassens in Glen Carbon, Illinois. They are fantastic. Thank you Holly. I can't say enough how much I appreciated working with you!!!

Ron Banks made our decision making experience enjoyable, combining vehicle knowledge, listening to our needs and wants, flexibility, common sense, and an easy going sense of humor to steer the right minivan to our sweet spot of decision. Dustin was efficient, knowledgeable, friendly, and made the final deal to our liking. Good job Cassens. This was why we have remained loyal customers since the 1980’s.

Everyone was very nice. It took longer 30 minutes longer than estimated to fix my tire. I had to track it down. When I asked if it was ready, they suddenly were bringing it around. I had an appointment so I'm thinking it shouldn't have taken an hour and 15 minutes to fix. Otherwise the work was okay.

I started shopping for a vehicle a few months ago, and I ended up at Cassens and Sons. I met Ron Banks, and he began working with me on getting a vehicle I wanted. His vow was to earn my business. Over the next couple of months, he would check in with me periodically and would let me know of a couple of vehicles I might be interested in. I recently went back in, and he worked with me to get me in the vehicle I truly wanted. It was an awesome experience all around. I’m very happy with my purchase

The service advisor helping me was very kind. Her checked in with me daily to let me know the statu, which I greatly appreciated. I brought my vehicle in early for my convenience. They actually got me out early, which I greatly appreciated. Thanks you for being so great. I will definitely be returning them to Cassen’s for service

Working with Steve Lane on the purchase of my Ram truck was the best auto buying experience ever. He truly made the experience seamless and spent time showing the truck features and getting me ready to roll. Thanks for everything Steve, love the truck.

Came in with a check engine light. Check in was very smooth. Even had a 2nd person finish my check in while the 1st went out to gather vehicle information. Went to breakfast and as we finished I got a call that I was ready. 1.5 hrs and I was on my way home. SO much better than my experience at my usual dealership of another brand. I was truly impressed with this service department.

They did a great job on the headliner under warranty & I had them remove two small dents with paintless repair! The car looks fantastic & they were very reasonable! Highly recommend them!

Having bought a Jeep Wangler from another place and wasn't feeling right about how it was handling I called Cassens being so experienced in jeeps, I call to set up a appointment to have it checked out and even though it was going to be a minute before I could get a appointment service advisor Wesley told me to just bring it right on up and he would take a quick look at it for me to put me at ease, I really appreciated that. Always so helpful over the phone, after and during my appointment Wesley and all the others are so warm and wonderful. Thank you for a awesome experience.

I have had recall work done here twice. And every experience was perfect and courteous and very professional. This last time took a little longer than usual and I was giving a luxurious rental car and treated very nicely. I will always go back for needed maintenance and I recommend them highly

I have bought many cars over the years and I can honestly say, working with Steve Lane from Cassens and Sons, was an absolute pleasure! From the moment I met him to the moment he handed me the keys to our new car, he embodied what you want when you go to purchase a vehicle. The organization was great to our family from sales to financing. We will absolutely do business here again!

Excellence customer service. Car had major issue, part was not available due to age of car. They provided a work around that was better. Their solution to the problem was much cheaper. Their problem solving kept me from having to salvage or donating my perfectly fine vehicle. Great job guys.

I had a great experience purchasing my car! The process was smooth from start to finish, and everything was explained clearly. My saleswoman, Holly, went above and beyond to make sure I was taken care of. She was friendly, patient, and truly made the whole experience stress-free. I couldn’t have asked for better service—thank you, Holly, for helping me find the right car!

I just purchased a used chrysler pacifica. I love the car and the purchasing process with Ron Banks and the finance person was great. I got the exact car and payment I wanted. It was raining pretty hard and Ron went above and beyond getting our license plates off and on the new car. He was soaked but it was a very pleasurable experience all around. I highly recommend this dealer if you're looking to buy a new car

Cassens service department is second to none. They have always been known to employ the best of the best. The Service reps always listen and the mechanics make sure everything is working correctly when it leaves. I’ve never had to return a second time for the same issue at Cassens. That’s is amazing in the auto repair industry.

Most disrespectful dealership I've ever experienced! Found a Jeep on their site and started chatting with their AI bot. Drove to the dealership on Sunday to look at the Jeep, saw it and both me and my wife liked it. Texted the AI dude later in the afternoon that I wanted to test drive it on Monday. Then a "live" sales person texted me and said I'd been talking to their bot, but he'd get me setup. He said they were open from 9am till 8pm. I told him I could be there at 3pm and he said that would be perfect. He'd have everything ready. So I get there about 10 til 3 and ask for Steve. They point me to a man and I go up to him and he knows why I'm there but looks totally befuddled. He starts stammering and questions if I'm telling him the truth about looking at it the day before. I tell him yep, and even tell him where it's located. He says, well he can't find the keys and his boss says he traded it to a dealer on Friday. I tell him it must be a different one because I was here Sunday and even took pictures. So he goes and looks for the keys again. Mind you, he's got all the info on it including the inventory number. Well, come to find out, it's gone. The other dealer (supposedly in Mississippi) picked it up earlier in the day. Now, Steve knew I was coming. He should have been getting it ready for me and my wife to test drive it, but instead he sataround all day until the last second. I would have been disappointed if he had called or texted me earlier and told me the story, but at least I wouldn't have driven over an hour round trip for absolutely no reason other than to waste my time and gasoline because he's too lazy to do his job. Most unprofessional outfit ever. Didn't even apologize or anything, instead tried to blame it on the AI bot. Steve took over from the bot yesterday and then just around all day without prepping the vehicle or getting it ready in any eay. Worst excuse for a salesman I've ever ran across. So disrespectful of my time and my money for gas driving all that way. Needless to say, they will never get 1 penny of my hard earned money, and I hope others see this and are smart enough not to deal with them. I attached pictures to prove I was there and so was the Jeep. This post has been up for a while. No one from there has even tried to contact me or apologize!

Dave from the Body shop did a great job fixing the rusted hinges on my jeep which was covered under warranty. Ordered new doors for my vehicle and put me in a loaner. I’ve got several Jeep/dodge dealerships near me but I drove a hour away just because of how good the service is.

Greg Jantz was by far the best car salesman we’ve ever had ! He is very knowledgeable, professional, truthful, and kind! He went out of his way to find out exactly what our needs were. He assisted us in building a Grand Cherokee Summit and ordering it! Then a Wagoneer came in and he thought we might like this one better and he showed it to us and he was right! It was a little bigger than the summit which will be more accommodating for our grand babies. 10 out of 10! We won’t go to another dealer and will recommend him to all of our friends and family. On the financial end of things Brandon Harris made it extremely easy and actual we had a lot of fun. He explained every detail with expertise!

As always, my experience was amazingly great. I found the vehicle on the website, came in the next day and purchased my vehicle. Cassens took care of the financing with speed and efficiency. I was given way more for a trade-in than I had expected. The entire process took less than an hour, and I drove off in my new SUV! Thank you!

Cassen’s body shop was great. David Allison, body shop manager, got me in quick and fixed my Jeep with no issues! Not only that customer service was amazing. I would definitely recommend this body shop. Thanks David!!!