What clients say about Red's Auto Parts in Cottage Hills (IL)
I purchased a used transmission for a small pick up. Transmission-works perfect couldn’t ask for a smoother purchase all the employees that work There were great to deal with including the owner. Thanks again, Mike.
I contacted this auto parts store by phone and spoke with Eric. Unfortunately, he was rude, impatient, and spoke without any respect. A little professionalism goes a long way, and this experience was very disappointing.
They helped me out so much. My battery was dead and come to find out the dealer put the wrong battery in my car so they sold me the right one and changed it for me. Also my car burns through oil and they filled that up for me too for a very great affordable price. Highly recommend them
Shitty place, told us door panels were “like new” but were all rigged when we got there. When we pointed out the problems they refunded us when we still were willing to take the parts.
WOW! THESE GENTLEMEN AND THE SWEET WOMAN THAT WORK HERE WENT ABOVE AND BEYOND FOR ME!!!! HANDS DOWN THE NICEST, MOST CARING PEOPLE I HAVE EVER COME INTO CONTACT WITH! I bought a transmission from Red's and had another mechanic do the install... long story short it was put in wrong so Eric had his mechanic at ANDY CO in Roxana Install it for me, properly. AND COVERED 100% OF THE COST FOR LABOR!!!! I am a single mother, that van is our only means of transportation and I am forever grateful!!!! ♥️ YALL ARE THE ABSOLUTE BEST!!!
A very kind group of people. The shop is very clean and well taken care of. I bought a used transmission from here. Low miles so far so good. I'll update after a year of driving. 3 months later. 6k miles and the transmission is working great. Definitely happy will update again in 3 months.
I called to ask about the price on transmission and ask for drop 50$ box off he got nervous and keep talk sh it and hang up in my face I don’t recommended rude
Very nice man saved me 61 dollars i didn't need a battery he charged it up all night for me free of charge love this place I don't go anywhere else for my car stuff if you need anything please go here
Red’s is the place to be. They have a deep inventory and they’re going to help you pick out the best quality part. Excellent service and if I ever need anything again I’ll be going back. Parts are priced great and they pull parts for you. If you go there and know what you need plus you pay then you’re going to have a seamless and timely experience.
Excellent service. The owner who I have seen first hand be a real "business man", went out of his way today to do the right thing. I came in with a battery I didn't realize was in warranty and I was asking for a new one. He wouldn't take my money. 20 years and I've never had a problem with any of their batteries and when I did he made it right.
I was referred to Red’s by a St. Louis competitor. My first impression was related to how clean, organized, and comfortable it was in the waiting area. Yes, unlike any salvage yard I’ve ever visited. The business behind the counter, and out in the yard, is equally as organized as their greeting space.
From pulling parts to customer presentation, and from quality used parts to workplace efficiency, these guys nearly have the market cornered on professionalism and efficiency.
Living in St. Louis, I traveled three times (45 mins each way) in two days simply to receive the best quality care and best quality parts…and that’s from Red’s.
-St. Louis Patron
No stars...as you can see I just got this battery 1 1/2 months ago. They refused to exchange it without the paper receipt, or the fact that their name and time when purchased is on it,even though this information is in their computer for I watched them enter it. Maybe some laundering going on there or some type of evasion, either way they lost a customer for life and I will make others aware.
These guys helped one of my Teens with the battery in his vehicle. They were Very Friendly and treated him well. I really appreciated that. I recommend stopping in here to look for Parts.
See for yourself.
Also a Clean atmosphere.
Stopped in to Reds looking for some tires for my 2012 Ford Explorer. First off the Customer Service was AMAZING. The owner is very down to earth and takes pride in what he does. For an auto shop the building is immaculately clean, and above all the tires were affordable and above expectations for used tires! If your looking for quality parts or tires this is definitely the place!!!
These guys rock! Prices on used parts are great. The whole business is clean and organized. The owner and employees are so welcoming and every time I've called for a part, they've had it ready for me when I walk in.
This place is amazing. I had only one other experience at a salvage yard and was impressed highly!!!! The office is clean and welcoming, the parts they have there are well taken care of and well organized. The owner Eric was very nice and knowledgeable. He had all the parts I needed and I was taken care of within minutes. I This place is highly recommended for auto parts of any kind!!!
First time doing business with Red’s Auto Parts and fully satisfied. Eric took care me of me and had my order shipped the same day. Look forward to my next order!
Last year I needed a transmission for my 2004 Explorer limited 4x4 V8. Eric gave me a deal on a Ford Re-manufactured transmission. They were honest about the part and entire transaction. The fluid was clean as if it came out of the bottle, and I believe that this part only had a few thousand miles on it. Also they included a can of transmission line flush to clear the lines out on install. Shipped right to mechanic using their service. Almost a year later my car shifts like new, I could not have made this happen without these guys working with me. Will recommend to anyone that needs good parts.
We had tire issues and contacted Red's. The expert staff is extremely helpful in every way and more than willing to insure your satisfaction. They are a lifesaving business with a great deal to be had. Great price, courteous, and fast service is what we received! HIGHLY recommended for your auto needs....
Super helpful, great prices, very communicative!
I ordered a tail lamp for my Pontiac Vibe. The person I spoke to was very helpful. When there was a small change in the shipping price, they notified me right away.
The part arrived on time and very well packaged. Would recommend!
It's a clean well-maintained junkyard with associates who know and understand the auto industry. The pricing was fair and each car is listed in there inventory
My husband was just here to get a part for our car. The guy who helped him was very knowledgeable and helpful. Because of his diligence and knowledge, he saved us money by getting us the part we needed from a car in his yard that would have cost us a lot more money if we had to go elsewhere. Great place and great service!
I needed a rear door for our 96 GMC van and a friend found one at Red's Auto Parts. My wife and I took a drive last Saturday and we were pleasantly surprised how nice Red's Auto Parts in Cottage Hills was. I like organization and Eric (Red's grandson, I think) has the place running like a well-oiled machine. The storefront looks more like a Cracker Barrel from the front entrance and even the floors shine. All of the car/truck parts are neatly organized and labeled. The door I purchased was at a great price and they carried the used Dutch door to my van for me and even added air to my van tires when Eric noticed they were a little low.
Excellent service, friendly, attentive, great price, clean - It's not fair to call this place a junk yard!
Chris
Super nice people and got a great part at a great price. They let me walk the yard and look at and select the part I wanted. Can't remember the guy's name that walked the yard with me but he was very friendly and patient and removed the part promptly. Then him and another guy loaded the part for me. Nothing but good things to say about Red's. Would definitely recommend Red's Auto Parts and wouldn't hesitate to go back if and when the need arises. Thank you!!!
I can't say what I was expecting coming out here, but I was blown away by Reds Auto Parts. As we all know, the best experiences are those that start with the people and not the product. Everyone from Mark, Roger, Tim, Rich, and of course Eric...were amazing. Patient, super helpful, and they absolutely didnt want us leaving without making sure the part was perfect for what we needed (transfer case). Eric is a 3rd generation family owner of the business so there is plenty if history, stories, great memorabilia to walk down memory lane, and of course pride in what he does. They just completed a remodel as the showroom is super clean and really cool. And of course in the way of parts, we were explained that they only buy specific cars so they know their history, as getting the customer the best quality part at the right prices seems to be their motto. It was really great. We will DEFINETLY come back for any future needs. Well worth the drive. Thanks - JP & Aim
Ps. They have an open house on October 8th with Big Foot, Bands, and other fun activities. Eric and the gang want people to come out and really enjoy this open house.
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