This rating is based on customer reviews, inventory size, pricing, and service quality
In Bethalto, IL, Bethalto Star Towing trends positive overall (85/100). Many praise rapid arrivals, knowledgeable drivers, classic-car know-how, and quotes that match charges—good value and repairs that last. Fast response and affordability are common strengths. Complaints cluster around inconsistent customer service: rude phone interactions, a no-show/poor communication case, a disputed tow-related damage incident, and one price increase at release. Pricing is usually fair but not uniform. Wait times are typically short. Little to no feedback on parts inventory or yard organization, so those remain unclear.
I wish I could give negative Stars, because I would. Yes, my car needed work, but when they picked it up they pulled my alignment out of place by pulling my car sideways on the bed of the tow truck and refuse to take responsibility for it. My car now shakes like the wheels are going to come off going over bumps, the steering wheel is canted a lot to the left, and it pulls to the right. They are trying to quote $2-3k for a part that, after calling a dealership for a second opinion, isnt even able to be messed with short of a lightning strike. I do not recommend anyone go here for anything more than a tire change and rotation, and even then I don't think I would recommend it.
Original review made 2/18/26
Edited 2/22/26 Adding here: Went to get the alignment on our car fixed, and found out that when this company hooked up our car to be towed, they hooked the chains to the Stabilizer bar on the back wheels, and bent it out of shape, and the alignment cant be done until that's fixed.
Paying for a tow is never good but this was the worst experience possible! They quoted one price on the phone and then raised it by almost 200 when in person. Then said they are closing so no time to get the extra money. Also told me I can come back with 100 and get my personal items, but when I came back the offer didn't stand anymore, but wouldn't do it when offer because of time. Basically yanking my chain over making money for the business.
Great service.Friendly . My car battery was dead and it was almost closing time.The mechanic was knowledgeable but didn't talk down to me.The owner had a battery delivered,in a timely way l was on my way.Very happy.saved my day!.
Unfortunately, we needed a tow truck. Bethalto Star was recommended. They were there within minutes. Shawn, the driver, was really knowledgeable and got right to work. We spoke with Pat after the tow and he was so helpful. I highly recommend them and will be calling them again if we ever need a tow. It is a shame we can only give them 5 starts.
First day they said i had 2 tows in front of me, the never came, called the seday they apologized and said theyd come get it that day. Ghosted me for 3 days, an when I called to cancel because I found someone else they just said ok an hung up, didnt ask for my name or what we were canceling like they never had my information in the first place. Would never recommend this place.
Took a friend to retrieve their car. They needed past owner to come with in order to get it. Brought past owner (being a 80+ year old man) *who was having leg problems and couldn't breath* They refused to even meet the old man outside or work with him in any way. The gut was repeatable rude when demanding everything instead of being polite or asking for anything like paperwork, id's, documents anything. They really need knew workers up there or something. The way even I was treated was uncalled for when nobody showed any kind of attitude or problem to him. I get it's ur job, but if u don't like it then find a different one! and learn how to talk to people with some kind of respect little lone treat them with some!
My husband and I have chosen Bethalto star for all of our car repair and towing needs for the last several years for a variety of reasons. We have had our cars towed, battery and tire replacements, and other things fixed here. They’re always so professional, helpful, and accommodating. Not to mention the pricing is very reasonable and affordable, and we always seem to get our car seen and returned faster than originally estimated. We’ve always been happy with the services and the people there!
5 stars all the way. John was the one who took my car and helped me set up a tow for the next day. I have a 65 thunderbird and its nice to get someone who knows old cars! John was super friendly, engaged in conversation and made sure i was taken care of on drop off and that i had a way back. Friendliness and customer service is what makes a business and he provided it! Thank you
After waiting 2 hours for our insurance’s roadside assistance, only to be told they couldn’t help us and that we would have to put in another ticket and start the entire process again, my coworker recommended Bethalto Star Towing. Logan was great! He gave me a price upfront and said he could be there in 15-20 minutes. He arrived in that time quickly completed the job and charged exactly what he quoted. And he’s super nice. My husband said he didn’t care if we were in Albuquerque the next time we need help, we’re calling Bethalto Star Towing.
First off, they had one of the cheapest rates in town. Then, they were very prompt. The rate I was quoted on the phone was exactly what they charged me. Very professional, very good job.
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