This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Quality Motors Inc in East Gillespie, IL trends positive: fast tire help (even on holidays), straightforward, competent repairs, friendly, professional staff, and generally fair pricing. Downsides center on towing: a few reviews cite quote‑to‑bill increases, slow follow‑through/delays, and one rude call experience—so communication on rates and timing needs work. Little to no data on inventory variety, yard organization, or ease of finding parts. Overall score: 87/100. Expect fast, personable service, but confirm tow details in writing to avoid surprises; towing value is mixed.
What clients say about Quality Motors Inc in East Gillespie (IL)
Had a situation on a Sunday- needed a tow- called the line for quality’s tow service. John was very personable, helpful and knowledgeable. Made an unfortunate situation as pleasant as possible. Thank you!
My daughter was in an accident and was towed here and they said it would be $85 for the tow home then when we went to pay for the tow they charged us $150 after telling us it would be $85 and we only live 5 miles from this shop and where the accident she was towed from. They also weren’t even going to tow it the same day I paid they were going to wait till the next day. Do not recommend using them.
Car was towed here due to accident was told it would be 85 to tow to wilsonville...next day was charged 150 for the tow for under 4 miles away for a Ford focus....ridiculous pricing
My sister’s truck was NEVER picked up to just get LOOKED at had her waiting a month and every time she called they would just keep pushing it back. Called today Aug. 6th after being told he was 2 weeks behind a week and a half ago. My sister called him twice and they didn’t answer but, answered my call and was talking crazy to her. Plus there’s only 2 people one working on the vehicles and one answering the phone
Had a tire blow out on July 4th and they came and changed it to my doughnut and has ordered me a new tire! Service was amazing, fast, and very much appreciated when everyone else is closed for the holidays! Thank you!
Unfortunately we met by accident. But Landon was awesome. He worked with us just like we were old friends, we had never met him before the wreck. Come to find out He is well know to daughters best friends family.
I have used Quality for a couple different repairs on cars. I found them to be friendly and damn good at what they do. I feel like they look out for their customers and don't try fix things that don't need fixed just to get a higher bill. They are fair on their prices. I hope not to need them often, but if there is a repair I can't do myself then they will get a call.
208 N Macoupin St, Gillespie, ILAuto repair shop
Website
