They fixed my truck better than expected after someone hit it and took off. So glad Newell was able to get the job done. The front office people were super nice and updated you a long the way. Thanks again
They do amazing work ! Highly recommend A+++ my car came out brand new and I really appreciate the detail to the inside when they were finished they went above and beyond!
Newell's did an excellent job repairing my truck and even had a quick repair time even with my custom manufactured parts requiring special order. Nice Job!
Don’t hesitate they will take great care of you, as a local business owner I take my customer service very seriously and they treated me exactly how everyone wants to be treated, they even drove me to work when I dropped my car off so that was fantastic. Ultimately they were a breeze to work with and finished my car a tiny bit early which always rocks. Will be using them for all future repair and maintenance work!!
Bruce kept me informed throught the entire process. In addition to great customer service, you cant even tell my vehicle was hit. They did amazing work while providing amazing customer service
So grateful I avoided this place- the experience led me to an amazing body shop instead! Brought my older vehicle in for what would have been A LOT of expensive body work, but even if I would happily drop well into the thousands$$$ on this car, their snotty attitudes couldn't be bothered. What an embarrassment for a business to treat good paying customers this way- your avoidance on this project (that I am sure a 'before and after' could've drummed up even more business for them) allowed a better body shop the opportunity to make that money. Zero stars all around. Keep the business you want to keep boys, my pocketbook is someone else's dream!
They will take complete ownership of the repairs and will go out of your way to help you. I'm extremely impressed!! Thank you Newell's. We really appreciate you.
Very friendly and easy tomorrow with, provided shuttle to get rental car, provided regular status updates, finished ahead of schedule...highly recommend
Newell's did amazing work on my truck. They did a door ding repair on my passenger side door panel. I was just getting the dent repaired because repainting it would have been very expensive. Not only did they get the dent out, I can't even tell where the paint was originally damaged anymore so they went above and beyond. It looks brand new. They were very reasonably priced and actually came in lower than what I was quoted, and they got it done in less than an hour and all of the staff were very friendly and knowledgeable. My expectations were beyond exceeded. I'd recommend them to any of my family and friends.
Incredible experience with an outstanding company. The entire staff was professional and cared to listen to me as a customer. They not only delivered a quality repair but did it in a prompt time.
Newell's Auto Body did an exceptional job in the repair of my car and throughout the process they kept me informed of the progress being made. Honest and upfront, they are easy to recommend.
Newells did a great job fixing up my car to look even better than it did before the accident! I wish their communication was a little better but overall everyone was respectful, kind, and very professional!
Love the communication! I’m always on the go but Keith made scheduling my repairs a breeze. Aaron kept me in the loop with every change and update necessary. Thank you for a quick and sufficient repair! 10/10 Highly recommend.
Newell’s did an amazing job! Great customer service and made the repair/insurance process super easy. My car looks brand new and they even cleaned the inside! I would recommend them to anyone that needs repairs.
Top notch auto body shop. Great customer service. They keep you informed from start to finish with calls, text and emails. You’re never left in the dark on where in the process your vehicle is and when you can expect it back.
I brought my SUV to Newell's to replace/repair the bumper apron that tore off and messed a fender alignment. I was told to expect my car to be done in 16 days. It was completely done in 11 days. They dealt directly with my insurance and the car rental agency. My car was clean, shiny and vacuumed! They made the whole experience very easy!
This is the second time I've used Newell's. I would recommend them to anyone! Thanks Newell's!
They went above and beyond! We took an aftermarket bug shield when we dropped off for the repair, totally expecting to pay the extra cost to install it while they had the vehicle. We were very surprised to arrive to pick up our vehicle one day earlier than promised with no additional charge. They kept us well informed as the repair progressed and most importantly, the vehicle looks amazing, inside and out!
Newell's does great work. Been awhile since I've needed auto body repair until recently (Aug 2024) and their quality has not changed. The detail work to prep for pick up is amazing. I highly recommend.
It was a pleasure to do business with Newell's Auto Body! From the moment I picked up the phone and called them, they were kind and helpful. Bruce, explained the process to me and kept me updated every step along the way. It was comforting to know that they truly care about their customers. My car was even ready earlier than the estimated pick up date. My car looks beautiful and I couldn't be happier! Thank you so much for putting your customers first and making the whole experience a positive one!
Absolute best place in town and likely central Illinois to get any auto body work done. Employees are extremely communicative, friendly, and thorough in all aspects of their work. I love the frequent updates they give on the progress of the work being completed. My personal experience is that my vehicle has always been completed promptly, and typically earlier than expected. The work is always top tier and then some. Cleaning of the inside and outside of my vehicle is always just the icing on the cake. Highly recommend.
They did a wonderful job fixing my car though my insurance company. They handled everything with the insurance company when the damage was greater than estimated, which made everything easier for me. They kept me in the loop the entire time. They always made sure I knew what was going on with my vehicle, and allowed me to voice any concerns that I had. Overall their customer service is outstanding and I would recommend them time and time again.
The car also looks brand new. I brought it back home and my dad and brother were both shocked with how well they were able to repair the damage. They did a great job and I will be back should the need arise.
Newell's Auto Body in Decatur, Illinois repaired my car after it was hit and damaged while parked close to my home. They made this troubling experience so easy and effortless and I cannot thank them enough.They arranged for everything and made sure that I was comfortable and updated on every step of the process. Dealing with my insurance company and the rental company for another car, they made everything come together seamlessly. Then,when my auto had been repaired, I was so pleased. My car looked better than it has for years. It was painted, polished and perfect. I recommend them so highly. They are honest, friendly, and extremely skilled at their business. Decatur is so lucky to have them here.
Newell's Did an Awesome job on getting my truck fixed and in just 2 days . Very quick ! Even cleaned my vehicle. Bruce was very friendly and helpful. Thank you for getting me all fixed up!
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