What clients say about R & P Carriages in Seneca (IL)
Rayn was exceptional assisting me with my special order for trailer parts and locks. She was very professional, kind and knowledgable. I must say the best assistance I have ever experience when ordering online or in person. A true credit to her company. She went above and beyond to locate, rekey/match 9 trailer door locks for my Featherlite enclosed trailers. She also located other parts from different manufactures to complete my order. Highly Recommend this company.
Oh man these guys are awesooooooome!!!!! They are top of the line for customer service and extremely knowledgeable n really came through for us when we were in a pickle and far from home. Thank you guys!!!!
I email them for help and they responded right away. I gave them bearing numbers and they put together the right bearing. They sent me an invoice and I ordered. They were a great help. Made ordering very easy. Thank you
Went all over the internet looking for a spindle and hub assembly that would fit my current trailer. Almost all sites didn’t have good clear parts descriptions. There site gave all the dimensions and a very good description of what I was looking for. Called because I forgot to add my address and they was very helpful on the phone when I called! AAAA++++ service!!!
I believe I worked with Doug and I have to say that working with him was a pleasure. With the winter storm coming the very next day I asked Doug to please ship my order next day air from Illinois to Washington state in order to take care of one of my customers. While Doug noted that he could not guarantee that the product would arrive on time as needed but that he would make sure that the package arrived to the shipper on time hoping to make this happen.
I received tracking right away and yes indeed, the product arrived on time and in great shape. With this great service we were able to please our customer as well and get him back on the road after being stranded for 5 days.
Thank you Doug and thank you R and P Carriages!
After 3 companies sending wrong axles and parts this is the only company that could provide a custom axle for my needs. Excellent company that will sell you what you need. If they don't have it they will get it or make it. Thanks Josh
Incredible service... everyone was super friendly and very helpfull... Best and most important of all... no one tried to sell me parts I didn't need.. super helpfull.. super honest!! Thanks!!
Update.. today was my third in person visit.... Same straight forward service!!!
R&P never disappoints!!
Was there again.... third time is the charm..... the Aluminum trip everyplace on line charges more for the shipping than the trim costs... well r&p has it in stovk!! Thank you for helping me reskin my trailer!!!!
I needed their assistance again, and I gotta say R&p never disappoints.. from their sales department getting ya what you need to their service department answering questions even though I didn't buy my trailer there or have never had it serviced there... they help ya get your job done!!!
I have dealt with these people many years ago, and remembered their great customer service, so went back to them very recently to buy some more items I need.
No disappointment again..
Excellent people to deal with in all ways. And it is really nice to have a real person answer their phone :)
A+ recommended for them.
After the three days of searching I finally got to this company and the parts staff knew exactly what I was talking about; when I described spindle OD diameters versus wear sleeves and a new oil seal for the wear sleeve.
Thank goodness is businesses that still operate with knowledgeable staff.
I literally can’t say enough good things about them. Bob was beyond transparent and Jackie was very helpful. We ended up loosing both tire on the same side of a loaded 24’ enclosed tandem trailer, at 4 AM. We needed to wait for them to open but were able to get it towed to them, they dropped what they were doing and pulled a trailer out they had in the bay. The wrecker was able to drop it right inside the building for them to start work on. Ended up needed 2 new axle housings, bearings, brakes, wheels, and tires! They had everything needed to get us back on the road, they didn’t take a break and had us on the road by the end of the day. The price itself was very reasonable…THANK YOU GUY FOR ALL YOUR HARD WORK!!!
I had another great buying experience from R and P trailers in Seneca. Ken is great salesman as well as does whatever you need he can for you! Also Joe the shop manager is phenomenal for when you gotta get everything together to hook up your trailer up. These two men have and will move mountains to make sure your experience at R and P is easy!
They were the only company I could find that had the right hardware for my trailer. Order was smooth and quick through Ebay, and the delivery was earlier than promised. I will be keeping your number handy for future needs.
5-Star Review for R and P Carriages Sales
I recently purchased a trailer from R and P Carriages Sales, and I couldn’t be happier with the entire experience. From start to finish, the process was smooth, professional, and hassle-free. Paul's team was knowledgeable, friendly, and took the time to answer all my questions, making sure I found the trailer that fit my needs perfectly.
The trailer is a CellTech Trailer—well-built, durable, and exactly as described. It’s clear that Paul only sell products that he stand behind. Also their commitment to customer satisfaction really shows.
If you’re in the market for a trailer, I highly recommend checking them out. Great service, fair pricing, and a great product—what more could you ask for?
I order the gm seven way plug from here last week and came fast. For only 15 dollars i was a little skeptical because most sell for 60-80 after i received my item i was very thrilled and happy with the quality. Thank you!
On my way to Starved Rock , made it 8 miles from the campground and I heard a noise coming from the rear , pulled over by Utica public works and noticed I had a wheel come loose , Thank God it didn’t happen on the expressway, in a panic I had my amazing wife start looking for a RV mobile repair facility and she found this place , I called and spoke with Bob , he then told me the block on top of the leaf spring trick ! That one I’m definitely gonna share , Bob got me back in the road in less than an hour and the price was outstanding!
This place is awesome. They have quality parts and superior customer service. I put new suspension on my fithwheel and called first to make sure I had chosen the right parts. I was told I had ordered 2 of something I only needed 1 of. Saved me a return. Parts are high quality and extra heavy duty. Will recommend these guys to everyone I meet at the campground. Thank you R And P Carriages for looking out for me!
Great experience!! Order was taken by phone with knowledgeable staff. Proper questions asked. Axle came greased packed and protected. Free shipping. Way cheaper than tsc. Will order from again.
My wife had car trouble 200 miles from home. My son and I borrowed a trailer and when we arrived, realized the last guy that used it DIDN'T PUT THE RAMPS BACK, so we were in a bind to get the car loaded. Ken at R&P rented us a set of ramps at a very reasonable price, and stayed open an hour late so we could return them. Great service from Jackie and Ken.
Great place to do business. They custom made my axle to upgrade my trailer. All the parts arrived on time. Jonny on the spot when answering the phone. It's the only place to do business.
Great quality parts, installed perfectly! Correct size as specified and accurate! Fast delivery no problems just definitely great service! I will purchase more parts...
I can’t say enough great things about this business! I have seen their advertisements for years and had a need for a new trailer. I knew I wanted a 20’ but not sure exactly which style. I traveled an hour to their location and was overwhelmed with their incredible selection!!! They have actually 2 lots of practically every type of trailer you could think of. Then there is the staff! Absolutely great! No pressure, easy going, extremely knowledgeable and family like atmosphere down to the sleeping dog in the office! If you take pride in purchasing from small businesses you’ll delight in shopping here!
4 trailers from here and counting. Nice trailer, Ken was a great help in determining the best options for me. You Must give them a chance to quote your next trailer, you won't be disappointed.
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