My car was stranded and the battery died on me but Gibson Towing came to the rescue! This was my first time using them and I’m forever grateful for their help and amazing customer service. Stacy was amazing and showed so much compassion. The price was very reasonable as well
On my way into work this morning my car stopped running. I was referred by a couple shops to call Gibson Towing. After the experience I had today they are the only tow company I will ever call. The receptionist was very kind and dispatched a tow truck to arrive within 10 minutes. The price was very reasonable! The service was amazing! Thank you to Gibson Towing for helping me out & the process was explained up front . Gibson Towing is the only Tow company I will be using in the future if needed.
I’m on disability and a senior citizen and what I experienced yesterday with my towing was terrible it was very very cold yesterday I had to go to the store as I was driving my car died and wouldn’t start in the middle of an intersection and there were very kind people (senior citizens) that help me push the car to the side of the road. I forgot my phone accidentally at home. So the one senior citizen drove me home which isn’t that far but a very nice woman. I hurry and call my son (and he’s sick) when we got back to my car the policemen said the car had to be moved off the street asap so we had to call a tow. The policeman asked if we wanted to call the tow or him and since it was so called we asked the policeman to call cuz it would be faster. He did not inform me that if he calls the tow I would be charged more. So anyway I was not informed by anyone that I would be charged so much more which was a lot more so the tow truck driver came back and said that it was well over $200 quite over the normal price and I was told by the tow truck driver that he said that it was only $40 over the normal price. Becuz the police called it in. I asked for at least a senior discount I was denied that also . It’s almost Christmas and I have not much money cuz I’m on a fixed income. Nothing mattered to the tow guy so I was charged about $243 something for about 6 blocks down the road. So I do NOT recommend this towing company I was treated wrong I should been told it matters who called the tow truck driver but I was not informed and my son had to pay for it all granted he has a family to support again this is Christmas time also but I guess if your an senior citizen on a fixed income it don’t matter with this company. The driver of the tow truck was very nice tho but the company I’m not so sure about. I would NOT recommend this company especially to a senior citizen!
I called roadside assistance and Gibson Towing arrived to help. Zack made sure my vehicle was safely protected from traffic while he installed my spare tire. A 5/5 experience—I’ll definitely use their services again if the need arises.
I can not express my gratitude to this company. I was broken down at one of the local campgrounds. Driver contacted me, I told him where I was located (about 15 miles from him), and within 45 minutes he was there. Loaded up my vehicle and took it to the repair shop. Very friendly, very professional driver! I would do business with them again in the future. Saved the number if I would ever need them again.
After 3 failed attempts with other tow companies, Gibson was on top of it all. Everyone was awesome, helpful, and knew their stuff. Travis was on the scene in 15 minutes! Very happy.
Gibson Towing has towed my car in multiple times of need. They are always very nice, efficient, and care about you as well as your car! Couldn’t recommend them more!
The alternator went out on my wife's van while she was out delivering packages for our business. We have Progressive for our auto insurance, and they dispatched Gibson's towing to help us yesterday. I have to say that it was one of the best towing experiences I have ever had in all my years. They responded very promptly and were very affordable and easy to work with. Their driver Dakota was professional, knowledgeable, friendly, and courteous. He handled our towing situation quickly, diligently, and with the utmost care. 10 out of 10 experience, I would absolutely recommend them.
This place is absolutely amazing. Great family owned company that actually takes pride in there customers and what they do. Could ask for a better company to deal with. Will always refer this company and call them if I’m ever in the area and need a tow. Great company to deal with
Wonderful experience, The driver, Dakota was very fast to get to me along the side of the road and get me and my vehicle home safely. Highly recommend Gibson!
Very fast, reliable and personable service. Chris Gibson and the driver Dakota made the inconvenience of being stuck much more pleasant. I will definitely use them going forward. A glaring improvment over my previous tow truck experiences. Great customer service.
Highly recommend Gibson! The people are very sweet and professional both in person and over the phone! They explained everything to me and took great care of my vehicle.
My car stalled on me & I called 5 tow companies & no one wanted to help,I called Gibsons & they had me a tow in 15 minutes! I am so thankful for them & will recommend them to everyone I know as well as use them again. Zack helped me out & had my car where it needed to be & because it was going to rain & my window was stuck half down,he gave me a garbage bag to cover it. I absolutely appreciate him,he was very friendly & gave me a tip about my car I didn’t know. Thanks so much!!!!!
I requested Roadside Assistance from State Farm for a dead battery at my residence. They arranged for Gibson Towing to provide service. The truck arrived within the timeframe I had been told to expect them. The young man was polite & cordial. And he jump started my car within a few minutes with no problem. I was pleasantly satisfied & appreciative.
I can’t recommend Gibson Towing and Recovery enough! From the moment I called, their team was professional, prompt, and incredibly courteous. They handled my situation with efficiency and care, making what could have been a stressful experience completely painless. The driver was knowledgeable, friendly, and went above and beyond to ensure everything was handled safely. This is hands-down the best towing service I’ve ever used, and I’ll be calling them first if I ever need help again. True professionals who genuinely care about their customers!
Gibson towing gave a fair price to pick up and drop off our broken van to the dealership. After getting off the phone with them, the tow driver (Travis) showed up within 15 minutes, explained his process, giving me peace of mind that I was dealing with professionals. I was also treated with respect and all my questions were answered thoroughly. They now have a new customer starting today. Thanks again Gibson Team for your great service!
Zack was great, communication was excellent. They told me it could be a few hours and it was within the hour. He dropped my car off at a mechanic for me, then found out it needed to be towed again to a dealership so they came within the hour and towed it a second time! Great service. Great employees.
Wanted to share about the great service I received from Zack when I needed my car towed to a tire dealer. Customer interaction was awesome, great communication on expected arrival, etc. Everything was done with care. Thank you for the service.
When I called to have my car towed, I spoke with Stacy, very professional and also very helpful. She’s a great lady. Zach towed my car and did an amazing job. I would recommend Gibson towing for any towing needs. They’re great.
My experience with Gibson towing was absolutely flawless. From my call to dispatch to my driver Zack, I honestly would recommend them to anyone and everyone! Fast, timely and great conversations in such a stressful moment. Thank you for being my heros tonight. Again Zack, he was phenomenal such a great guy, he definitely represents Gibson Towing to the highest! Hats off to Gibson Towing for their business!
I went to leave for work only to find I had a flat tire. Even though it was 7:40 am on a Saturday I was able to talk to an actual person on the phone and she had someone dispatched right away. She quoted a 45 minute wait, but it was much less than that. The driver, Travis, was great. He was so friendly and chatted with me while he worked. He got my tire changed and made sure I knew all the safety restrictions of the spare tire. He also made sure he got all the information so my roadside insurance claim would go through with no issues. Great service all around. I would definitely recommend and will use them again if needed!
Got this towing company sent to me at least twice to help with our cars. Travis was so helpful and kind through the experience. Most recently, they got there in 20 minutes and when we got back to the house I also got my other car jumped because it'd been sitting there for awhile. Excellent service, I highly recommend!!
Was sent Gibson Towing through my insurance and Travis called me within 30 minutes of filing my claim. He went to the location that I entered and he called me. I forgot there was TWO BPs in Plano and I sent him to the wrong one. He was so patient and understanding and made it incredibly easy to work with. I would 100% use them again for another service!!!! Thank you Travis!!!!!
Gibson towing was sent as my roadside service thru insurance. Easy communication and kept me up to date w arrival of town and when it got dropped off at local garage. Travis was great w explaining the process and very professional. Definitely would use again if next arises.
Travis came to tow my car from my house to the service station. He was so friendly and took the time to talk to me about what happened and what the problem might be. He explained what he needed to do and took care of everything making the whole process go smoothly, even though it was the end of the work day. I haven't had such a pleasant experience with a service person in quite some time. 5 stars for sure!!
Zack is absolutely wonderful! He helped me out in towing my car in a desperate time when no one else bothered to help me out. It was an added plus that he’s towed Teslas before and was cautious to not cause any additional damage to my vehicle. He was very kind and patient even though he was running on minimal hours of sleep! A shoutout to Stacey as well, very sweet and helpful.
Nerve wracking needing to call for road side assistance…appreciated having such a good experience with Travis from Gibson Towing. He was prompt, arriving quickly, explained everything, very professional and courteous. Every aspect of the company (technology, equipment, uniforms )appear top notch. Highly recommend!
