7:00 AM - 5:00 PM
7:00 AM - 5:00 PM
7:00 AM - 5:00 PM
7:00 AM - 5:00 PM
7:00 AM - 5:00 PM
9:00 AM - 3:00 PM
Closed
Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
We TOW 24 hours a day, 365 days a year. Our GAS STATION & CONVENIENCE STORE on site is also 24 hours a day, 365 days a year. The hours listed here are the TOWING OFFICE HOURS. Google does not allow for one business to post more than one set of hours. Thank you!
Monday
7:00 AM - 5:00 PM
Tuesday
7:00 AM - 5:00 PM
Wednesday
7:00 AM - 5:00 PM
Thursday
7:00 AM - 5:00 PM
Friday
7:00 AM - 5:00 PM
Saturday
9:00 AM - 3:00 PM
Sunday
Closed
What clients say about Ernie's Wrecker Service, Inc in Vernon Hills (IL)
My experience with Ernies Wrecker Service is the best interaction I've had with a towing company - AAA was going to be 3 hours. Ernie's driver pulled up in 15 minutes and they got me back on the road the same day without breaking the bank. Driver was nice and the inside of the tow truck was clean. 10/10 great experience my go-to recommendation
These guys were Amazing - got a flat on 94 and they got me off the road safe In a brand new tow truck! First good tow experience I’ve ever had - took me to their shop to fix my flat and got me on my way quickly
The absolute greatest shop with the greatest staff around! They have towed a few of my cars over the years and I wouldn’t trust anyone else with my vehicles. Ernie’s Custom Shop has built some crazy cool rides for me as well! The Vole family is the kindest family and goes out of their way to help anyone and everyone. All of the staff goes above and beyond for customer satisfaction. Highly recommend Ernie’s!!
End to end excellent service. From the person who took my call to the tow truck driver and expert, Cody. The intake person was efficient, clear and was very good at setting my expectations about timing and giving me choices. Cody had to do some careful problem solving to get my EV out of the garage when none of the electricals were working. Highly recommend Ernie's!
I had to get towed twice today. Todd was fantastic. Had him both times. Very professional and friendly. I’m incredibly happy with Ernie’s service and will never use another towing company. Highly recommend.
I called and spoke to a lady on the phone who was not the most pleasant. Simply asked if she can have someone take photos of my car as I live far away and insurance needed to see those photos. She immediately refused and claimed “they were too busy.” Find it so hard to believe they are too busy to do something that takes less than 5 minutes. So much for service these days especially from a small business
We called Ernie’s for a lifting job where we would normally had used a mobile crane for.
The truck showed up the next morning like we had it scheduled and the job was done fast , safely and precise. The truck was in and out in no time at a fraction of the cost that we would have paid otherwise.
Show that a wrecker truck can do so much more than just pulling trucks out the ditch....
Thank you for a job well done, we will see you again soon.
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Update December 2020
We have used Ernie’s again this week to unload machines on different days.
Each job was done on time and safe. Top notch service! See you again soon.
Extremely helpful and kind people. After my accident they were nice enough to give me a ride to uhaul so I could rent a van. Then they even helped me unload the pool table I had in my truck into the rental van. Very good people!
After being rear-ended on the expressway, Ernie's came to tow my vehicle. The driver was very polite and helpful walked me through how to deal with the towing charges with the insurance company. When I arrived at the tow yard the ladies that work in the front were very helpful. They answered all questions that I had ad gave me some words of advice for once again dealing with my particular car insurance. Thanks again for all your help ERNIE'S. ONE BRIGHT SPOT IN A BAD SITUATION!
Critic here once again. My driver got into an accident and guess who shows up, Ernies wrecker services out of Vernon Hills. Spoke with the driver and he says they can take payment over the phone at the office. When I call the office a lady answers the phone and I explain that I need to pay the tow service then she says she can't take payment over the phone due to security reasons. OK I get it but do not tell me yes then change your mind later. Also since you were very rude to me over the phone while I was just trying to pay my vehicle out and get info you should retire from that position since it doesn't suit you!!! And off to the n3xt...
Changing my review. I give them two stars for Well maintained equipment.. I called on a Friday evening for a heavy tow and was informed that they needed to keep their equipment local. I was 12 miles away! It's the Chicago land area 12 mi is local! One star for service!
Just wanted to say thank you to Ernie’s for being the ONLY service available to tow my car. I waited for 6 and a half hours for another towing company to come until they cancelled my service… tried 5 other companies before reaching Ernie’s… Ernie’s arrived within minutes of my call.
I work for the transportation department of a global company and we called Ernie's needing a tow for one of our drivers whose vehicle wouldn't start, as Ernie's was the closest towing company. The customer service rep I spoke to answered the phone as if she was already agitated. She hastily answered a few questions and I felt like I was being rushed off the phone. Working in customer service everyday I know that her behavior IS NOT how one should deal with customers. I then had a billing inquiry, she kept me on hold several minutes while she had her "manager" assist me. Another rude individual who also seemed bothered by taking the call. On a positive note, the person performing the tow was extremely courteous and did a great job. That individual was the only reason I gave Ernie's two stars; unfortunately the reps in the office ruined future business we would do with them. To reiterate, I work for a global company who gives $100k plus a year in business to various companies (towing, limo services, hotel, etc) around the area. And because of the lack of courtesy and professionalism displayed by these two reps, we'll gladly give our business to other towing companies who do take the time and care with helping us. My advice to their manager (or regional manager(s) if there are any) is to do quality call monitoring, completely retrain their office staff on raising the standard of customer service in order to ensure a professional and hence more profitable company. A few bad apples will definitely spoil the bunch as well as your company's bottom line!
Update for owner: 4/25/25 - Just saw your response. I must have downgraded it because you never responded to my email and in all fairness, your company didn't deserve the original 2-3 stars at the time. Maybe fix your customer service instead of worrying about how many stars you got on google. Had your staff been given proper training, you wouldn't have dragged the rating down yourself.
In regards to not getting my email, maybe check your spam folder or check your emails more regularly. I checked my sent folder and...
On March 20, 2017, Here is the email I wrote:
"Hi,
I read your response to my feedback regarding the poor service I received from your customer service rep(s) after speaking to them 3 or 4 times.
It was regarding a tow for one of our drivers for SC Johnson & Wax (our site is based out of Sturtevant, WI). It happened on Tuesday morning, January 3, 2017. I appreciate you being proactive in the matter -- it's a good step in the right direction."
But no need to thank you since you never followed up and would rather be sarcastic. But Happy Easter 3 years later and hope your day is better, it must not be if you'd rather debate old reviews rather than take corrective action.
Critic here once again. My driver got into an accident and guess who shows up, Ernies wrecker services out of Vernon Hills. Spoke with the driver and he says they can take payment over the phone at the office. When I call the office a lady answers the phone and I explain that I need to pay the tow service then she says she can't take payment over the phone due to security reasons. OK I get it but do not tell me yes then change your mind later. Also since you were very rude to me over the phone while I was just trying to pay my vehicle out and get info you should retire from that position since it doesn't suit you!!! And off to the n3xt...
Super helpful they arrived within 15 minutes of calling. Working in the industry I can tell you David is one of the most professional drivers I have ever dealt with.
Very professional. Arrived within 10 minutes of requesting service. Polite, prompt, efficient and affordable. Couldn't have asked for a better experience during a frustrating time.
They stole my Prada cologne I got as a present on my birthday, I was rushed during my wreck so I left it in the console also as a test to see if they would take my belongings after my wreck and they did so that was the only thing of value I left in there next time I’ll get an all motion camera inside to have a hard evidence, everything else was ran through too and opened but it’s okay that’s nothing to a playa just sentimental that’s all.
Ernie's did a great job of cleaning up the pieces and parts of my "total loss" car and transporting it to their car wreck lot. A few days later I went there to pick up my belongings and take pictures.
Please avoid this guys at all cost ! Payed 930$ to tow my vehicle for less than 1 mile . Guy gave me a quote of 2h work , took less than it and charged us 3h of labor !! On top he had no information on car shops that could fix it , didn’t try to help us to put ir back to work ! Then told us he would just tow it to nearest shop since he was afraid of damaging our car while towing it !!!
Freddy helped me figure out why my car was making a strange noise today. I was on a long drive up north and he gave me peace of mind to continue my road trip.
Had a wonderful experience tonight with Ernie's dispatcher and especially with John who came to our rescue after having a fairly severe mishap while trying to change a tire. He handled it efficiently and was very kind. No judging on the mistake we made -- he's a pro in every way! Thank you, Ernie's and John!
Best service around. Trustworthy, fair prices, always stand by their work. I drive 40 miles one way to have all my work done there. Ernie is nothing short of a total professional. I would highly recommend that you make this place your choice for all of your auto needs. Wish they would allow 10 stars, 5 does not do them justice.
Seems like a great place but the lady at the front desk could use some customer service training. Very rude and unprofessional. Maybe she’s having a bad day but it makes the whole company look bad.
Update- Unprepared or not, it doesn’t give her the excuse to be rude. You guys are providing a service and will come across all sorts of individuals. Your services aren’t free so have some respect when treating people. Obviously everything was in order otherwise you wouldn’t have released the vehicle.
Ernie's towing service was super great to work with! They came and picked up my car within 20 minutes from the side of the highway, clean truck, GREAT experience. Chris, the Ernie's employee, was extremely helpful, very respectful, and made a stressful situation more positive. Overall, thoroughly enjoyed working with this company and highly recommend!
I recently had an unfortunate experience with Ernies auto and truck center that is located on Milwaukee 45 in Vernon Hills, IL particularly with their general manager, which I feel compelled to share. Following an accident that was not my fault, my car, along with all of my personal belongings inside, was towed to a so-called 'secure' location managed by this company. The stress of the situation was compounded by the general manager's demeanor and the restrictive policies enforced upon me during this already difficult time.
I was only permitted to retrieve my insurance card from my vehicle, despite needing access to my personal belongings, which seemed unnecessary and uncompassionate given the circumstances. Additionally, the general manager made dismissive comments about my insurance, adding to my distress during an already vulnerable time.
The lack of empathy, flexibility, and customer service I experienced was disheartening. It's crucial for towing services, especially those in positions of leadership like the general manager, to understand the impact of their actions and words on individuals who are already facing the upheaval of an accident. I hope this review prompts Ernie's to reconsider their policies and the manner in which they train their staff to interact with customers, ensuring a more understanding and supportive approach in the future.
The wrecker service saved me from some tricky situations over the years, and recently, I had suspension and wheels done at the custom shop, with incredible results!
These folks know what they're doing and are serious about the quality of their work - I can't recommend them enough!
This towing company was great. When I called, they were at my car within 20 minutes which is unheard of these days. I had the car towed to their service center where I am awaiting the repairs. Will provide review of the repairs in a separate rating. So, far I am happy. Forgot to update once the repairs were made, so here it is - repairs were done right and the staff were super friendly. Even gave me a drink card to go over to the adjacent gas station to get a beverage. Cost was reasonable. This is a family owned business. Since then I have gone back to them for other repairs even though they are 50 miles from my house - that is how much I trust these folks.
My vehicle got towed from an accident around 5:00 in the evening, the next morning went to pick it up before noon. I was charged $520
$285 for showing up to the accident
$50Flat bed Dolly's, which were not used
$50 for clean up, Saw him pick up one piece of plastic off the road
$50 for an admin fee... For, your guess is as good as mine
$20 for fuel, a 3 miles drive from the accident
$65 for a full day.. they had the vehicle for less than 24 hours...
This is the scum of the earth.
