This rating is based on customer reviews, inventory size, pricing, and service quality
Auto Parts City Headquarters & Purchasing in Gurnee, IL shows mixed but generally positive feedback: 72/100. Many praise professional staff (Juan, Roberto, Victor, Jeremy), helpful guidance, fair-to-good pricing, timely deliveries, and a clean, organized yard with solid inventory; some were even referred elsewhere. Common complaints: high/retail pricing, no self-service, refusal to sell small parts, poor or no follow-up, and occasional rude counter service. Finding parts is easier with staff, but walk-in access is limited. Overall, service-driven, yet inconsistent.
Address:
3535 Washington St Ste 200, Gurnee, IL, United States
What clients say about Auto Parts City Headquarters & Purchasing in Gurnee (IL)
Bought a car from them, service went smoothly. Appreciate these people going above and beyond for their customers, including their delivery service, Waterfall Logistics. Thanks Jeremy!
You were previously a go-to for me for used parts. Previously I would've given you five stars. Now I wish I could give negative stars. I was able to confirm you had the vehicle I needed parts from in your inventory, likely had the parts I needed, confirmed you were open, then we make the hour trip with what we need to pull these parts, for —lo and behold— your yard lot was gated!
We check with your corporate office... And find out, to our surprise — YOU NO LONGER DEAL IN PARTS, EVEN THOUGH YOUR WEBSITE CLAIMS OTHERWISE?!?!?! AND YOU DID NOT INFORM YOUR CUSTOMERS ANYWHERE WHATSOEVER?!?!?!?! THIS IS BLATANT FALSE ADVERTISING!!!! "PARTS" IS IN YOUR NAME FOR THAT MATTER!!!! I HOPE YOU GO BANKRUPT WITH THE DISSERVICE YOU ARE IMPOSING ON THE COMMUNITY!!!!
And, for that matter, I'm assuming the vehicle that would've been perfect to pull parts from for the repairs I need is likely to hit the crusher with the parts I wanted.... You guys are quite the piece of work...
Whenever I come across anybody attempting to junk anything that you would accept, I will ACTIVELY direct them toward someone OTHER THAN YOU for this. In fact, due to the false advertising, I believe the following LEGAL CRITERIA are met:
* Material Misrepresentation: The company made a false or misleading claim, or omitted critical information: —> nowhere is it indicated you no longer sell parts
* Deception: The advertisement actually deceived, or had the tendency to deceive, a substantial segment of the audience: —> we were under the impression, thus we were deceived into thinking, you still sell parts based on the information from your website
* Reliance: The deception influenced a consumer's purchasing decision: —> we were relying on you to be a source for used auto parts at reasonable prices and at a reasonable distance, as you had been in the past
* Harm: The consumer or competitor suffered financial loss or injury as a result: —> this resulted in a situation where we have been forced to find parts from other, more expensive sources or use sources from greater distances, thus resulting in financial loss, in addition to the losses from unnecessary gas mileage and wear-and-tear on the vehicle we used to travel the distance to your facility
I STRONGLY suggest you fix your course before someone actually inclined to file a lawsuit stumbles into this situation or you're likely to find yourself bankrupt sooner than later... I MEAN, AT LEAST STATE ON YOUR WEBSITE YOU NO LONGER DEAL IN PARTS!!!! If this were displayed ANYWHERE on your website, we would have noted that this is no longer an available resource and would not have even tried.
Note: RECENT FACEBOOK POSTS, MADE AFTER YOUR ALLEGED CUTOFF DATE ALSO IMPLY YOU ARE STILL IN THE BUSINESS OF SELLING PARTS... (??????? This is extremely confusing and misleading if in fact you no longer do)
Since this occurrence, I have talked to numerous people who had frequented you in the past, and after hearing my story, they had plenty of CHOICE STRONG WORDS for you that I do not believe you'd like to hear... Ugh...
I mean, if this is somehow some sort of misunderstanding, please clarify!!!! I know for a fact I am not the only one who is both confused and irritated over this!!!!
I've purchased two vehicles from APC with the help of Jeremy, each has been a seamless and smooth transaction. Couldn't ask for anything more, look forward to possibly buying others in the future.
Very clean for junk yard thee cleanest I ever seen but also item was described very well purchased the item was very happy with it an the people there are very nice would highly recommend them to people
I have tried to give this place a chance multiple times and it has continually disappointed. Even if it is further, I recommend reaching out to any other auto wrecker in the Chicago-land area.
My first bad experience was when inquiring about the purchase of a late 90's chevy truck. The employee I was emailing with completely ignored my questions and kept on saying how "This thing is very rough. A great farm truck or for moving furniture." (Not exact quote to be clear) and when I asked if I could come look at it because I live only 30 mins away, I received no response. They ended up selling it to someone else!
My second and third much more recent unfortunate experiences were when filling out the "Get cash for your vehicle" page. I was looking to get cash for my 1991 BMW 325Ci, however I received no follow-up after completing the form. I tried again, because they may not get to every single email immediately, but still no response... I don't think that would change with a third try.
I was also considering coming here to purchase parts for my Lexus sedan, however any plans for that were stopped in their tracks when I learned they do not allow people to remove parts themselves then charge more because they are removing them.
The only reason I even considered giving this company more than 1 star is because their YouTube is quite entertaining. I think I am going to unsubscribe for now.
Our shop has worked with Auto Parts City for years and they’ve always been reliable! Fair prices, quality used parts, and honest service with timely deliveries. Juan is especially great—helpful, professional, and always goes the extra mile. Highly recommend!
I would give 5 stars but the transmission I bought did not work…but these guys still went out their way to help me even being 2 hours away from them…Victor and team accommodated me…and although I am still without a vehicle they still helped the best they could and I’m appreciative
I called Juan over the phone and he was extremely helpful and respectful. He helped set up a meeting and helped me pick out parts. Would definitely recommend to family and friends. Clean and not too pricey!
Great experience at Auto Parts City! Juan was super helpful in finding the right part. Prices were great and the service was excellent. Thanks Juan & Roberto!
Very pleased. I called first to better understand what they had and whether they could help. I found the entire process smooth and appreciate the excellent & friendly customer service. Thank you Juan! Highly recommend.
I had a great experience with Auto Parts City. Their online and in-person customer service was accommodating and fast. Personally, I worked with Juan and Roberto and they made everything very simple. Their parts themselves are great and very valuable. I recommend Auto Parts City very much.
This would be a four star but please open to the public. when we tried to walk into the building, we were instantly kicked out after because we didn’t have a dealer license. We were just looking around for any parts that we can use on a 2004 Honda Civic EX but they kicked us out so this is a two star sorry not sorry
Very disappointed in this business I got rid of my car down there and I had gas in the tank which they forgot to drain....so I'm hoping they get shut down permanently they are terrible and not good for the environment.... they use more energy to destroy cars then they say they do. If they sent me their illinois license plates and frames for free I will take down my review...
RETAIL PRICING very expensive.
Used to be pull your own part and it was a deal.
Now they pull it for you and charge atleast 30-40% extra.
DONT WASTE YOUR TIME I JUST PAYED THE SAME PRICE AS A BRAND NEW RIM FOR A RUSTY BEAT UP RIM
I call them asking if they have the part listed on their site and they said yes. I call back less than an hour later and they say it's not that everything I am seeing online is a lie, that i'm not on their website, it's not their part, and that the fact that their number and the part was on the website was very weird. I talked to Ethan ( I believe that was his name, he was very quiet) both times. Weird that it goes from yes come pick it up to you're on the wrong site and number. Very odd for a company to lie like that. Don't you want business?
Keep in mind I never let the original site I was on the guy priced it too low and when he realized he started lying. said he'd call back after he "investigated" and never did.
Came in to get parts for a 2007 explorer. Specifically the overhead console. Website showed there was one on the lot. Came in. No one greeted me. Eventually a guy came up to the counter. I asked if I could get some parts for an explorer. I was holding one of the hardware pieces for the overhead console. He tells me we don't do small parts. I said fine, how about the whole overhead console. He said he would have to speak with an associate. No associates were avail and none showed interest in helping. Again he stated they don't do small parts and will only do big parts/assemblies that they can warranty. I said maybe I'm in the wrong place pulled up the website and the explorer with parts they listed. He stated we are not pick and pull. I was like yes, I think I've wasted my time and as I walked out, he begged for a positive review.
I needed a new spare tire and jack kit for my Honda. Ethan said he wasn't sure they had any on the lot, but he would look. He called within two hours to tell me that one was in stock. I appreciate the service.
Not you pull the part anymore. They guy would even explain it to me he just told me to look at the sign. Used to be my go to spot for my DIY parts that you won't get in the regular auto parts. Interior parts trims connectors etc. How do you explain that over the phone? Sad.
Customer service was rude over the phone and when I asked to speak to a manager I was hung up not one but two times. I will be reporting this to the better Business bureau and Park City Illinois city council. And from the looks from the reviews recently this is a major problem.
GM no longer made the part I needed for my Chevy sonic and I couldn't find one anywhere. Ethan found the part for me and had it ready within 2 hours so I could get my car road worthy again. Saved me a major headache and on top of that gave me a very reasonable price for the item considering the supply/demand issue. All around very good experience start to finish.
Good customer service, good parts BUT I WISH THEYD LET CUSTOMERS TO THE YARD AGAIN!
i stood outside waiting for 2 hours for a part and when they brought it to me, it wasn’t all complete..
Im definitely NOT doing business here again until they decide to open it back up to the public.
This review is really not about the business but about a employee. On my way to work this morning the Auto Parts City pickup truck which is blue driven by a young guy with a buzz cut drove by me at a high rate of speed and was weaving in and out of traffic at a dangerous pace. I wish the drivers of the vehicles would realize that they're driving actions do affect what people think of their companies.
Used to be pull your own part, now they won't sell you anything small whatsoever. No brackets no switches no screws no panels nothing Don't bother going here for any of that stuff they won't pull it for you. Shame. The stuff they do pull they add a premium for pulling it and don't take any care when doing so. They'll hand you a busted part and still charge you. I'll save my money for eBay or take a short drive to one of the many other yards.
These guys are great...Was searching for a rim in Michigan, ordered one from 4 different yards, a day after paying they would call and say they was wrong and didn't have it. These guys went and verified it was the right rim and shipped it to me with no issues. A fed ex arrived 2 days after paying. Great business, will deffinately call again in the future..
Did not mind the $1 charge...we figured it went toward insurance, even if you come out with nothing. Found our part and he gave us a great deal! I'm not kidding...we would have paid twice as much in Kenosha. Very friendly staff and very accommodating. For those who complained about them closing early, perhaps you can call them prior to leaving. We have been there several times and will be back.
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