I pulled up to Napa 15 minutes before they were supposed to close. I watched a guy walk out of the side door and lock it behind him. He didn't say anything to me as I got out of my car (2 spaces from him) and went to the front door to find that it was also locked. The closed sign was up right next to the sign that says they're open till 6:00 p.m. on a Monday. Weird, my phone says it's 5:45. It would've been nice if the dude could've at least said something to me rather than jumping in his car and driving off. I was just there to pick up an online order that I placed the day before. I work an hour away and I left 15 minutes early to make sure that I would be able to make it on time today. There are plenty of other places to order car parts from. Do better.
The best. Classic Napa store that still does all the essentials. Flywheels. Brake rotors. They do it. Resurfaced my flywheel on a truck that I couldn’t find a replacement. Very thankful.
Wow!! This used to be THE most reliable place. According to the owner Tim, if you don’t save your receipt, you don’t have a warranty!!
Found out they gave me the wrong battery for my car (not AGM). After having forgot to give me the vacuum fitting when I purchased it.
So I call and talk to Tim, who says he’s the owner and he couldn’t care less, has no way to track my purchase. His ineptitude is now costing me hundreds.. so basically he’s a thief.
Go somewhere else. If I could leave zero stars I would. The dirtiest store I’ve walked into. You can tell they don’t care about their business. The “owner” does a great job at letting everyone know they don’t know how to fix a problem. I watched the owner belittle an older gentleman asking for help with belts before completely disrespecting my wife by acting like she was an idiot for not knowing NAPAs “policies” about exchanging batteries under warranty. Just kept repeating himself with an attitude but not offering any solutions. So we called another store and exchanged it on the spot. If you’re looking for a Napa to go to, go to Mchenry or Antioch you’re wasting your time with people that don’t want to help and don’t care enough to clean their building.
These guys are amazing! There’s nothing better than talking to car guys that actually know their stuff. Been trying to find the right line for my 94 Cadillac and these guys nailed it without needing a computer or measuring device. Loyal customer from now on. You’re not just paying for a part but also the years of experience ???
I called on a Saturday early afternoon looking to have rare brake rotors cut. They said no problem. 45 minutes later they are done and perfect. This is the only place around that has this service.
GREAT JOB, AND THANK YOU!!!
First of all every picture of napa for this location is false besides the one that looks like a crack den in the back. Store is super dirty and dusty. They lie and say they have something you need just to get you into the store. They are a job and will never waste time with them again!
Very rude and lazy. This is the worst place in Fox Lake to buy parts. Over priced under stocked and poor customer service. Gave them one last chance and they insulted me and threatened. Bunch of rude old men.
The staff is rude/moody and seems bothered when you go in there to get anything. This store is off the list, I figured this store would be like Antioch NAPA where the staff is friendly and helpful but boy was I wrong.
I will never walk in this store again I went in there for a simple rubber cap that goes on a radiator I had a picture of were this cap goes I start getting yelled at because if he doesn’t see the part he doesn’t know what to sell me also was told he couldn’t come outside and see the part because he is the only on in the store but had no problem calling someone from the back thought no one else was there liar started swearing at me and then threw me out of the store I did not ask for this all I wanted was a part for my truck will never go back thanks to the great service at O’reilly auto parts new rite what I needed see ya Napa
Let me be honest , stick to Oem parts. The aftermarket parts quality is not the same as the Oem ones even with simplest engine products like spark plugs, air filter( their filters too restrictive). The only thing i might buy is engine oil, not even engine filters. The Oem parts are expensive but worth every penny. Unfortunately, even for small things like Pcv Valve i would go and buy it directly from dealership or even genuine ones online. Labor is expensive, parts not too much.
Knowledge and expertise on automotive parts is the best description of the older people attending the store... Also a very well restocked store. Great experience with this location!
Beware, three Stooges inside. Probably the owner was one of them. They incompetent and rude. They said that I can't return in the store item purchased online. And they didn't like the packaging of the sensor ( item not touched, I just didn't need it !) No question asked and no problem whatsoever with return in McHenry Napa store located 13 minutes from them...
This store is crammed full of parts and supplies, unlike some other half-stocked outlets. Guys are very helpful and professional. They even let me return some extra pieces I didn't need, without any attitude. Blows the doors right off the discount chain stores.
One of the older guys in the back seemed to be in a bad mood. Not sure what happened. A very young sales rep saved the day and was very helpful. I was going to leave before he stepped up. Good customer care.
Tim is a great owner, he will go above and beyond to get you the part you need! Brian is a very knowledgeable machinist and parts man! Very helpful and knows what he's talking about as far as any machinist repairs!
Hats off to the folks that work here. They'll go out of their way for you to get exactly what you need and for the best price. I highly recommend you get all your parts here at Fox Lake NAPA.
Perfect Example of POOR Customer Service!
I called the Fox Lake Napa to inquire about having some rear wheel bearing pressed onto the axl rods for a 1999 Jeep Grand Cherokee, I had purchased bearings and seals thinking I would be able to replace them without realizing that I would have to have them done at a shop, they told me yes they press them on and it would be 30 dollars a piece.
When I took the items in and placed the bearings on the counter the gentleman stated that they do not press on other peoples bearings and tried explaining it to me as "would you take a Mcdonald's hamburger and grill it on your grill at home" Really! So I was frustrated as I left and made a comment on how everything is a pain in the ass know a days, the manager jumped up from behind his desk and told me to take my attitude somewhere else he provides parts not a service, it was very evident from the two gentleman there and no one in the store that they do not do alot of business. Needless to say the manager and myself continued to argue and call each other names.
I then took the same parts to Antioch Napa and was told that they would press the bearing on but in his experience they would crack, he stated that even up till a couple of years ago he would tell people to buy the bearings at the dealership due to quality of the metals. He convinced me to get the Napa brand bearings. If the gentleman at the Fox Lake Napa would have just taken a better approach and have a little customer service they would have received my money, instead the Antioch Napa is the better place with at least 10 to 15 people working there all willing to help with great Customer Service!!!
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