Just saw one of these trucks (silver pickup) driving 20 miles over the speed limit and passing on double yellow lines in the construction section of 71 on Christmas morning.
I had an excellent experience with Mackay Wrecker Service! From start to finish, they were professional, prompt, and incredibly reliable. The driver showed up quickly, handled my vehicle with great care, and made the whole process stress-free.
What impressed me most was the level of customer service. Mackay and the team went above and beyond to make sure I was taken care of, keeping me updated and making sure everything was done right. It’s clear they take pride in their work and truly care about their customers.
If you need towing or roadside assistance, Mackay Wrecker Service is the one to call. Trustworthy, dependable, and outstanding every step of the way—I highly recommend them!
I can’t say enough good things about this wrecker service! From the moment I called, they were professional, prompt, and incredibly helpful. My car broke down on a busy highway, and within 25 minutes, their driver was on-site, ready to assist. He was courteous, skilled, and made me feel at ease during a stressful situation.
The tow was handled quickly and safely, and they even recommended a trustworthy repair shop nearby. Prices were fair and clearly communicated upfront—no surprises or hidden fees. It’s rare to find a company that combines speed, professionalism, and genuine care for their customers, but this team absolutely delivers.
Highly recommended! If you ever need a tow, this is the service to call. Reliable, respectful, and truly top-notch from start to finish.
I highly recommend them, they are good honest people. I appreciate the help they gave me when my Ford LCF dump truck broke down on me. Thank you again McKay's wrecking service.
I own a repair company in FL and I always fear when my trucks are OTR of being done wrong. However, I have to say this company will have a returning customer for sure! Fast and amazing!!
Great guys.. we towed tractors from Morris to Chicago and these did an amazing job in moving trucks. Definitely gonna use them again. KY is the guy to go for any towing job.
Mckays came to the rescue late last night after State Farm was unable to get us a tow service. Mckays was there in about 30 mins, got the car hooked up, and us taken care of at midnight. We are very thankful for the fast, polite and great service we received, even that late at night.
The worst towing company I’ve ever worked with. I called at 4 am website says open 24 hrs and the guy answered and told me he’d be able to tow my car around 6:30-7 am so 6:30-7 comes around and he is not answering the phone I called 4 times left voicemails and nobody ever showed up. I would’ve appreciated a call to let me know nobody can make it. A complete joke and waste of my time.
I am the owner of TDK Transport LLC I recently broke down 8 miles from my hotel in Rochelle Illinois on a return trip to Wisconsin. I called McKay’s Wrecker Service after finding them on Google. I cannot say enough good things about these guys. Unfortunately I did not get their names but if they happen to read this review (young fella and the new guy) they’ll know who I’m talking about. They were able to get my fully loaded gooseneck trailer dropped at my hotel and let me get checked in before taking my truck to the dealer. Outstanding above and beyond service. Also gave me great advice for the insurance. Thanks again guys! I really appreciate it and highly recommend them!
Terrible communication, no sense of time, no follow up with an explanation. Left stranded over 2 hours when the tow truck was "20min away". I'd leave 0 stars if I could. The tow driver legit said he was waiting on payment from where he was and decided to take a nap in his truck, instead of coming to tow us. No wonder it was going on 3 hours. What a joke of a company.
Great service. Very knowledgeable. My friend rose pulled down a boat ramp and slid into a dock..right tight to dock. Could not go ahead of back all ice.. wrecker driver got there in no time. And figured out how to get it away from dock..Hooked on it from top of hill slid it over away from dock..Then moved and winched it up icey ramp.. Good service not even a scratch..
Rating 1 star because 0 stars wasn't an option. I slid off the road into a ditch during a snowstorm and McKay's came to pull me out. They pulled my car back into the road quickly, but I did not expect the exorbitant price. McKay's did not tell me how much their service would be until they had finished and then hit me with a bill of $525. If you are ever in need of a towing service, do not use McKay. Their predatory pricing takes advantage of people in need.
McKay's was professional and very kind when advising me how getting a tow works. He worked with other local companies insuring I get the best service. He was also the best price I found. He was quick and very efficient. I would highly recommend McKay's for anyone looking for a tow.
Have nothing but wonderful things to say about this service experience. They were timely & efficient, driver was most courteous, gracious, & ever respectful!
This towing task was completed with perfect satisfaction!
I would highly recommend this company!
Needed to have emergency road side assistance in the Oswego Yorkville area Saturday evening. Called my insurance company for a tow and after a very long phone call they estimated our wait time was gonna be 2 hours.
Looked for a tow truck in the area through google and McKays tow service came up. Spoke with Malachi and was given an estimated time of 15 min. Guess what, he was there in 15 min got me out safe out of a busy highway and towed to a repair shop of my choosing.
He was very prompt and professional. Definitely would recommend his services to everyone I know.
Never underestimate the value of a great towing service. You never know when you or your loved ones will ever be in a situation of being stuck on a busy and dangerous highway.
Towing service you can rely on. Call Malachi at McKay’s.
It was my daughter's birthday and we were on out way to raging waves in yorkville. Sure enough our truck breaks down - all of us in swimsuits. Got the kids picked up and called Malachi. He was there super fast and took us to the dealership for a very reasonable price. Was so grateful he took us out of his way to bring us home after that. Did not want to walk 2 miles home in my swimsuit! Lol. Would highly recommend this guy! ⭐⭐⭐⭐⭐
I am so happy to have found a local tow service that is quick, reliable and affordable!! They called and let us know when they were close and gave us their pricing up front. They delivered the car to the repair shop quickly and safely. I will be recommending them to all my friends and family in the area!
My husband was on a narrow back road in Shabbona yesterday & moved over for another car coming in the opposite direction, putting him in really deep snow...without a shovel. He tried to get out & less than 3 cars went by him...none of which stopped to see if they could help. I got there & call McKay's. Malachi got there within an hour (he was on another job) & had us out in less than 10 minutes. I have his # in my phone for future use. Great Job!!
Very professional service. Malachi, who is the owner, was prompt and very nice. He was very efficient in towing my car and even dropped my keys off at the auto repair shop for me. I would highly recommend this company. YOU CAN TRUST THEM.
Quick service, friendly owner, fair price, professional, nice tow truck! We will use Mckays whenever we need a tow. Very happy with your service! Thank you!
Mckay's service is awesome! My daughter's car had problems on the way to work, so a co-worker picked her up while I called a tow service to tow her car home. They immediately went out to tow her car then called me back. Based on me telling them that the car was making a horrible noise, they took the initiative to fix the minor problem on the spot then offered to tow the car to my daughter's work so that she'd have her car and I'd be saved a trip to pick her up later. Not only do we highly recommend Mckay's, but all of my daughter's co-workers were impressed and will use them as well. Thank you so much for helping us out!
Family friendly, professional, clean and treats you with kindness and respect. Not all towing companies do this. I’m glad I found this company. If I’m ever out with my kids and need a tow, I can feel safe and secure calling this company. Rates are reasonable and up front too. Super impressed. I rarely write reviews...this company deserved one.
I have been observing the work done by Mr. Mckay for over a year. I am comfortable he is a professional and honest in his expectations. Heworks well in any weather and is unafraid to take care of his customers.
An Iowa native on vacation to visit some family, I was outside of Yorkville when my truck started smoking and shut down. McKay was faster than their original ETA and the driver was very professional. So thankful I found McKay's Wrecker Service because they went above and beyond to get me taken care of! Highly recommend!
Now whoever has been putting bad reviews on a company before it even got it first truck. Someone is jealous!
But here are some facts-
1. Check Youtube - “ WreckerLife “ videos! Your gonna get Great Customer Service and a operator who cares about your equipment and gonna get the job done safely!
2. Customer Service is A++
3. Someone that’s going to take care of your vehicle like it was there own!
4. I highly recommend you calling this company and giving them a chance because once you use this guy you’ll save his number in your phone and only use him!
Support your smaller company’s right now with everything going on in the world!
I highly recommend using this company!
I know who to call in this area and I own my own tow trucks!
Blake
