Very accommodating. Had what I needed. Only problem was road construction which made it almost impossible to turn in from east bound Rt 17. Had to turn around and enter from west bound lane. No fault of store, just makes it a bit more difficult. Worth the effort though.
Worked for this company for nearly 5 years, also as a manger & keyholder. I bought brake calipers in September of 2019 and have lubricated the slide pins and hardware multiple times per year with tire rotations. While on a road trip, one caliper completely seized (not wear and tear) and the other became sticky- all with proper maintenance. Working for this company and addressing warranty claims myself, I know this is not “normal wear and tear.” The salesman on the telephone denied my warranty simply objecting only because it has been nearly 5 years. All of which, the “limited lifetime warranty” calipers have been professionally maintained. I have the original receipt in hand too. He was unwilling to take acknowledge my original paper receipts and transaction number. If seizing of the lubricated and cleaner caliper isn’t covered under warranty- what is? A cracked ear on the bracket, which would be considered abuse? Ever since Bill stepped down as GM, then Allen, this store has gone to hell. I do all my business with AAP stores all over the region. I’m not disgruntled, but this is unacceptable coming from a trained and awarded previous employee and commercial & retail parts pro. If you warranted the 2 calipers, I would have purchased 4 new rotors, 2 sets of pads, brake fluid, brake grease, and brake parts cleaner. You have now lost all profit because you don’t take care of the customer or abide by the warranty. No neglect on my part as the owner of the part. Looking for AMAZING service? Visit Monee Illinois Napa. It’s small and independently owned. The owner is always at the counter and makes things right with his customers. I’ll gladly pay more for a company that cares. APP stock has taken a significant hit and I wonder why. Support local non-chain part stores! If you warranty a caliper, you’re not losing money. If you warranty the caliper(s) you sell other products to me in-store. The GM needs to address this with employees. We learned this first day- keep the customers coming back.
Went in to check price for a friend and asked if they price matched and they said yes. He matched the price at RockAuto for an alternator. Friend drove 25 miles to pick it up and then they changed their mind and would not match RockAuto.
Okay what about Walmart? Nope they would not match $106 Walmart price either, even though that's a real retail competitor down the road. Then I pulled up the advertised $103 price on their very own site and they would not match that.
"You have to buy that online"
So I walked outside and ordered it online and then walked back in and picked it up. How ridiculous. I would recommend that advance Auto parts match their own online price when you have a customer in front of you. Probably will not purchase at this location again because of the managers condescending attitude and failure to provide appropriate solutions.
Just spent $100 and they wouldn't let me use the bathroom.
The coil bought for the 2000 Honda CR-V was missing the screws. One of ours was damaged and now I'm screwed - looking for a screw
Customer service was excellent. Danielle was very patient, respectful and courteous. she also helped me figure out the best course of action factoring in my costs, wants and time restraints. Very satisfied and will be referring others to go see Danielle.
This Auto place has it all. And cheap too.
Plus the guys that work here are awesome. They know there parts. And will help you get what you need quick. And They even returned a brake line for me that I didn't get to use without a receipt too. Because they knew who I was. When I came in the first time. Super cool place to get parts for your ride.
Five Stars. ⭐⭐⭐⭐⭐
If I could I would give a ten for customer service.
The place to go for sure.
Associates are not very friendly. I had to stand there waiting for assistance for several minutes. One worker was busy on the phone but the other 3 did not seem to be doing much at all but did not come to the register. Finally, a nice guy came from the back to help although he probably had been busy. I'd rather shop at Auto Zone.
Just ran in there for a purchase and the cashier took the time to let me know about a deal where I'd save some money. It's always nice to get that kind of service and it was clear that he takes pride in his job which is something I definitely respect.
This place always gets me right! They know me & my cars. They are helpful, my kids make them smile & they are always nice to them. I always get the toy cars for my boys and new pocket knives for me and my fiancé.
Employee lied to me about being the Manager....other person was rude and could care less about when I said ( I would never be back.) Horrible, horrible customer service . Went to Bourbonnais store 100% different. 5 star there.
This store is clean and well stocked. Employees are nice and helpful and knowledgeable. Would of given 5 stars but parking lot is dirty every time I stop there.
Fantastic service. My belt broke in my truck on a holiday and they were open and even sat there and helped me fix my truck so I could get home which was 2 states away. Very good service and amazing people
Bill and Jeff and Jackie. ....are the best parts and very knowledgeable, Bill in line Commercial accounts department is always smiling. ..... and always willing to help you figure out what part do you need, and have a lot of knowledge how to do the job simpler sometimes and you know, so with that I'll always keep coming back.... signed Joey T from Kankakee. Illinois
Had an alternator go out and just barely coasted into the store parking lot before the battery went dead. The guy working was helpful and fast and even let us use some tools.
Went in looking for uv dye for cooling system. Girl tried to sell me COMBUSTION LEAK DETECTION FLUID
and advised me to pour it into the radiator.
When I tried to tell her that it's for a tool not cooling system dye, she gave me an attitude and told me to go somewhere else because that's the only thing they have.
Looked it up online and sure enough they carry a bottle of dye, called and gave them the part number just to verify that they had it.
I wonder what that combustion leak detection fluid would do to a cooling system?
The new management Tanya is a joke products have a 30 day to 90 day earners on them and that means if the are faulty or break u are suppose to replace them not desire if u want to just because u don’t want to handle a replacement I would never go there again they have lost my business and I have a funny feeling as long as she is there they will loose a lot more
Sat at the counter for 10 minutes while 2 employees were behind the counter off to the left just talking. I finally walked out and they never even noticed me.
They are great people there they help you when you need it. But they should change their time online though cause it says 10 and they actually close at 9
I’ve gone to this auto part for mostly everything and services usually is great. But today I went in buying a taillight for my vehicle, the employee was extremely rude and unhelpful.
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