What clients say about Hodge's Towing & Repair in Kewanee (IL)
We had a freak accident with our campers axel while on the road and Google popped Hodges up, couldn’t be any better. The service was great and got the job done quick!
Very slow and none know anything. They kept telling me I could get my tools out of my totsled truck for $1200. When I got out if the hospital a week later its was nearly $2000 to go get my tools out but yet none could tell me where my truck was. I called them since September to see what location to go to and they said theyll call me back and never does. Fast forward to the other day I call tgem and they have no idea we're. Vehicle is and got.told by a very rude lady we probably auctioned it of since u never came to get it or called. I told her Ive been waiting on them to figure out where my vehicle was and she said thats not our problem thats yours. I also had a fily member go through the sa.ething. none could tell em where theyre truck was a d auctioned his truck off. If you have the choice I would not recommend them. They will tell u they will call u back with info with. No intentions on calling u back and keep u in the dark on ur vehicle so they can auctioned it off and take all ur tools and stuff out of it. These lazy people are thiefs so everyone please be careful with the lady at the front desk( rude and never helpful) and they guys that answer can never answer anything and tells u the lady will call u back and never does and tgen 1 day oh ur vehicle was auction sorry have a good day. DO NOT USE THEM UNLESS U WANT ROBBED...
Very professional, showed up in a timely manner on short notice. He followed to make sure I got to the gas station after I ran out of fuel on the interstate 10/10 service
This is the second time I have called Hodge's to take a vehicle to Peoria to be repaired. They used a flatbed truck & I am very pleased with them. They were on time, friendly, & did a great job
I was told to pay for my tow on their website. I did so $165 I paid. I saved my confirmation email and I screen shot my payment. The receptionist in other words told me to get lost and they hadn’t gotten my payment.
I called inces and had PayPal get my payment back from them.
Not worth dealing with
The pros at Hodge's do a fantastic job. They investigate until they find the right answer, respect their customers' time and money, and keep cars on the road without price gouging. Every town needs a shop like Hodge's.
Just say this is the best company mechanic that I ever been to is my first time ever and they’re very trustworthy. They won’t lie to you. They will tell you everything You need to know about your car the guys there are very genuine and knowledgeable they came and picked us up from the side of the road got us a hotel and make sure we was up out of there by the morning. Thank you you guys.
Got my car off the road and delivered safely, Adam was a great driver and did everything smooth with care of not damaging anything and helping out any way possible.
Jason was so helpful, compassionate and just so nice. He helped tow my car and get me to a safe place. when I wasn't able to fix the car on my own he towed it a 2nd time. Prices were reasonable and response time was so fast. If you're in the area and need a tow - ask for Jason.
Not replacing the drive shaft sensor on Chris and Brandons RV! Your computers say there is an issue and you do nothing. Terrible dont give them your business!!
By far the worst experience I've ever had with a mechanic. They knew there was an issue with our vehicle (I was there when their computer told them exactly what it was) and they still didn't fix it. Due to the fact that they didn't fix the issue (what turned out to be a $15.00 part), we were once again left stranded and forced to pay thousands of dollars for additional towing and repairs. Fortunately we got our vehicle to a good mechanic (Moores Auto Repair in Michigan City, IN) who fixed the issue within an hour...an issue that Hodges couldn't fix in a week. Hell, they didn't even attempt to fix it. Terrible mechanic, terrible customer service...can't say enough about how awful our experience was. If you have an issue with your vehicle, I'd recommend burning it before taking it to Hodges.
Went there to get gas and Steve came out asked how much fuel, started pumping gas and washed my wind shield all with a lovely smile on his face! Mind you it was one of those days last week where it was hotter then h***!
Worst experience getting my truck towed and repaired. They said tow was 165 and charged 185. To repair truck the charged for repairs they didn’t do on top of being extremely rude and not helpful.
720 dollars to replace a belt tensioner on an alternator on an older freightliner Detroit diesel. Double markup on parts. Mileage to and from 75 dollars for about 75 miles, no problem there. 85 to get parts(tensioner and belt) a bit excessive since he probably backtracked much of the same miles. My biggest problem was the 300 service charge from the time they leave their shop till they get back which was appx. 3 hrs.i feel some of those other charges should have been swallowed up by service time. The guy who came out was Jason, who was very friendly and efficient while he was actually there. Bottom line, 720 dollars was about 200 or so more than I thought was reasonable. Called there and guy who answered justified all the charges as “that’s the way we charge”. I will not be calling them again unless I get stuck somewhere and want a good f$?@ing in the a$$
I really love the full service for gas needs but owners have bad customer service unfortunately !! I called for the first time ever needing a tow and it took more than 5 phone calls to get a slight notion of customer care.. thankful the KPD doesn't feel the same way!! I'll stay stranded before I call Hodge's for help the next time !!
My mother is elderly I mean I don't mean to say old but she goes there every day to fill up her car and it's always a great experience for her because they're the only ones in town that'll fill her up and check her tires
This is the most ridiculously tow company i have ever dealt with and im coming from Washington DC which says something! These guys are trying to charge me 3200 dollars for towing my truck out of a completely smooth flat surface on the median of 74. The customer service is incredibly rude. The owner is trying to charge me for liable when all i did was take it to the news station and they made a story out of what happened, due to its absurd nature. NO ONE SHOULD USE THIS COMPANY
I had my car towed by a Henry County deputy because I had a flat tire and had to leave it sit (all the way in the ditch). They towed it because of the bad rain. They used Hodge's. I've never had a worse experience with a company. The gears in my car got mess up when the car was drug onto the flatbed. The next morning I had to call the geneseo hodges manager Don. Very rude and short with me. I came at 3:30 on june 11th and they said I had to have cash to get my car at a ridiculous amount of $358.62. I only had a check or card. He said too bad and just because im a single mom doesn't mean I deserve any favors. Went back on the 12th with cash and my son to help change the flat. Don, saying "people like you that don't get anything". I called the owner today the 18th and was basically told too bad and he will have a "talk" with Don. No apology at all until I mentioned it. they are terrible. Also, I have lung disease and Don stood in front of me smoking right in front of my face the whole time.
I would highly recommend this place to anyone!! Great friendly staff! Excellent service! They will definitely go out of their way to help anyone. Very fast and reliable. Just good honest people. Thanks to everyone for the help you gave my husband and I when we broke down 700 miles from home in the middle of the night. You picked us up fast and booked us a room for a couple days and even gave us a ride there. THIS PLACE IS OUTSTANDING!!!!! 👌👍☺
It's Like Taking Your Car to the Doctor! The Hodge's staff is always quick to diagnose the problem and do the repairs in the most cost effective way. Customers are worked into the schedule as quickly as possible for repairs to get the vehicle back on the road. Their estimates are always accurate, so you know what you will be paying for the repairs. They look for areas of potential problems that may need to be addressed in the near future. The Hodge's staff is polite, knowledgeable and friendly. AND they have full service gas attendants! Tires & oil checked and windshields washed!
"Treated like family"
When you align yourself here you are treated like family. If you have an emergency service or repair they fit you in as quickly as possible!! They also go above and beyond to help your family members even though they may not be regular customers. I matter. Mick P.
My car was vandalized and I took it here for repair. I spoke to Jim several times on the phone and twice in person while my car was there. Jim was rude and condescending every time we spoke, from hello to goodbye. There are plenty of other repair shops in town I will be giving my business to going forward in hopes that I won't get talked down to and disrespected. In no way should someone treat people, much less customers, like that.
Great service great prices great mechanics and best operaters around. Can repair or tow anything. Light to heavy duty recovery 24 hours a day 7 days a week. Wreckmasters.
This was the worst experience of my life. The driver was rude and would not answer any questions. They overcharge and have hidden fees. They towed my sons car would not let me get it the same day, and then charged 2 days storage when it was there less than 24 hours. The driver told me I'd be charged for one day and the office didn't care what he said. Towed my son's car 1 mile and charged $225.57 dollars. 70 of which was storage because they held the car hostage!! BEWARE OF THIS BUSINESS
Thank you Hodges Towing, you guys got me repaired and on my way in 1 3/4 hours after you towed me in off I 80.friendly and quick service !!! you guys are great !!!!
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