What clients say about Hodge's Towing & Repair in Geneseo (IL)
They will tell u they will call u back with info with. No intentions on calling u back and keep u in the dark on ur vehicle so they can auctioned it off and take all ur tools and stuff out of it. These lazy people are thiefs so everyone please be careful with the lady at the front desk( rude and never helpful) and they guys that answer can never answer anything and tells u the lady will call u back and never does and tgen 1 day oh ur vehicle was auction sorry have a good day. DO NOT USE THEM UNLESS U WANT ROBBED...
Start at $600 when I was in the hospital about a week later after I got out of the hospital its was $1200 and almost a week later it was almost $2000 to just get my tools out of the truck and when I was going to pay the crooks to get my tools none had any idea on where my vehicle was. Waited for another few weeks for them to call me back to tell me.thry dont have my vehicle it got auctioned
They charged us almost 600.00 when they towed our car .This is absolutely highway robbery! I feel sorry for the people who will NEVER see their car again because of crooks like Hodges. I was told they would be here at a certain time, came there and no one was there so I called again and the guy said I had to wait an hour because I didn’t call in advance. He told me they would get here when they get here. After an hour and 15 min of sitting in the car waiting, I called back and the guy was rude told me not to call every 5 min when I hadn’t called in over 40 min. Then he hung up on me. He couldn’t get off his lazy behind and come release my car instead made me wait there an hr and a half for the driver who was out on tows. Unprofessional and rude as hell. Why would you have posted hours of service at your location but not be present?????
Called 2 days in advance of a repair appt to get a tow to my preferred shop. Was told it would be picked up today. Spoke to someone from Hodge earlier today who confirmed they were still planning to pick it up today but that their flatbed was at an accident (not sure why new calls are being taken when their waitlist hasn't been fulfilled). It's 8pm and still no truck.
They gave ETA of 1hr, after 1hr 30mins they told us to sit tight, when I asked for the number of the person coming, they started being rude and told me to call another service. Avoid this towing if you have any respect for yourself and your time.
Straight forward and honest. I was told when truck could get repaired (maybe Monday if I was lucky) and how much $$$ Keep in mind this was a Sunday. Replaced my wheel hub that same day and sent me on my way. Great mechanic (Jason I believe 🤔) and the other employees on duty were polite and friendly. 👏👍👍 Thank you for getting me back on the road, I'm not earning if the wheels aren't turning! 😃
This place impounded my truck off the interstate after my son flipped it and was taken to the hospital by ambulance i was told by rock island county sheriff the vehicle was fine to get it when i could they tagged the truck i made arrangements to have a tow company pull it out and tow it to my house for 200 bucks state had the truck impounded before the tow company i hired so these guys tow my truck out to their lot next thing i know it's gonna cost 622.30 to get my truck back and if i cant afford that as long as i signed the title and paid them 400 bucks i could have my tools out of the truck........ HIGHWAY ROBBERS comes to mind.....then when i go to pick the truck up I'm told they need a 45 minute notice and i can only pay cash......call to tell them i would be there in 45 minutes made it there waited a hour called and was told i had to wait another 45 minutes 1 hour later i was told 15 minutes finally got there then the guy tells me i need my license i said that would have been nice to know since i dont carry mine
It's a pretty basic towing company thriving off the fact they are in the middle of nowhere, pricing things like mailing a letter at 65 bucks but 12 cent a mile for the tow, through the whole process we were graced with words of wisdom from the employees of how "it could be worse" "other towns charge twice as much" confirming they set whatever they feel like they can get out of you. We did get some rolling papers left in our car so two stars for that.
Top notch! Bringing the human element back. These guys went above and beyond for me and mine. Professional and highly skilled. Highly recommended!! Much appreciated!!!
This company has gone above and beyond for me on more than one occasion. They are always polite and courteous when I call, and offer promp, professional service.
Great and fast service. Very nice driver and very helpful. They were available when aaa was taking 3 hours. I was stranded on highway 74 for 3 hours at degrees. And snowing
Amazing service received from Don. Attentive to our needs and a great conversationalist. Caring and family oriented. Don took the time to tow us correctly to avoid as much impact to our Semi-Tractor.
We highly recommend.
My dads truck broke down at 7pm on a Sunday night. We called around and no one would answer the phone and we came across this number , called them and they came within an hr. They were reasonably priced for the distance i had to have it towed . Don was great and very professional. Would recommend them to anyone in the qc area
Horrible service. A friend of mine who is a single mom of 3, had a flat tire on route 6. She wasn’t able to change the tire because she didn’t know how, was picked up and made plans to get the tire changed. Within 5 hours her car was towed with Hodges....when trying to contact them she came across the manager Don. Who was completely rude and unprofessional. Basically, he was an ass. He told her it would be 393.62 and would not release it till Monday but didn’t know the exact cost or time. While towing the car it did more damage to the transmission which lead the car to be undriveable. At one point in time he said, “You single moms are always looking for a break.”
They did a great job! Came out and winched my car out of a ditch and towed it to the next exit. Driver was friendly and courtious. Price was reasonable. Would recommend in the furture to any one. Thanks for the great service.
Most unorganized business I've ever had to deal with! I had to wait out in the cold for 20 min. Then when I go to pay the price had changed for a 3rd time! Would NOT recommend to anyone
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