What clients say about O'Reilly Auto Parts in Highland Hills (IL)
Nicholas helped me troubleshoot a problem that took lots of his time in the very unforgiving August heat. Went above and beyond and sent me on my way, all the warning lights cleared. Very thankful for the help and customer service.
Super helpful staff, a nice place to shop. My only coveat would be that you have to watch prices. I ordered 2 calipers for my car for $340. Thought I better look around some more. Found OEM calipers from Rock Auto for about $140. If certain items seem insanely expensive here, it may very well be because they are.
Was in town this evening, and I needed a headlight bulb. Two very helpful young men got the part I needed quickly and changed it right there in the parking lot. They were fantastic!
I called the store around noon and was answered by a mumbling employee. I could barely understand what he was saying, he was also talking and having another conversation with other people in the store maybe other employees. Due to him talking to other I had to repeat my question about 5 times.Only bad experience I had at this store.
Poor customer service, they do NOT check for items on shelf even though they stated on phone they have part. Called out employee about lying about part in stock when i received text stating order was ready to be picked up. Employee threw money back at my daughter when she went to get refund since part wasn't actually looked for.
These young kids have no idea what they are doing quit playing on your phones and do your job and don't tell me you have the parts but when I get there you have nothing
Our O'Reilly's here in town has really gone down hill with the people they allow to work behind the counter. And when they make a mistake & are called on it, the young tall skinny male (very specific so no other males are blamed) likes to throw things at female customers, in front of their children at that. Do better Highland.
Stopped to get new headlights for my car. As I'm scanning the Q code to look up what bulb I needed the attendant asked what I needed. He stepped up and looked it up quickly and I selected an option. The attendant stepped outside to find that the bulb access was in front of the wheel. He quickly changed it out and I was on my way. I didn't need the excellent assistance he provided but appreciated that he did it without my asking. Great friendly service you don't see often these days. Earned my continued business.
Brad had excellent curbside service, he assisted me in determining what was wrong with my battery/connections so I didn’t have to buy a new battery or alternator today. I would’ve wasted time and money and he helped me with both. Extremely helpful, polite, and went above and beyond his duty to help me today. Thanks Brad!
I went into this location at 7:15 PM, on a Monday night, looking for wheel bearings and seals for a very common vehicle. The young man behind the counter looked up the parts on the computer and went back to look for them. While I waited, another customer was waiting to be helped. We were the only customers in the store. After 7-8 minutes, I turned to him and asked where the lady working behind the counter went. He shrugged his shoulders and said he didn’t know, but she’d been gone a while. I stepped between the counters and saw her hiding below and behind them. When I told her she had a customer, she looked shocked that I found her hiding. Another 5 minutes went by and the guy who was helping me returned. He said he could only find one of the seals and hadn’t even looked for the bearings. I left, empty-handed.
As I was walking in the store, another guy was leaving, also empty-handed. So, if the sales for this store are down, it’s not for a lack of people coming in to buy, it’s a lack of help.
For the GM of this store, is this really the best you can do?
For the DM and RM, when was the last time you looked in on your stores when your managers weren’t present?
The two young men at the counter were very lazy and had no clue what a gas pickup line and pet cocktail was. Need to get guys in there that know there stuff and are helpful to customers
Dennis and his crew are ALWAYS willing to go the extra mile can't say enough about how well I've been treated .. definitely recommend them weather it be commercially or just walking in the door. I don't shop any place else.
Unless you know exactly what you want I wouldn't go here. The staff isnt super knowledgeable about cars. They just simply say "We cant get that part" rather than actually do their job and search for a more obscure part.
A huge thank you to Cortney, she helped us pick a battery and contacted meineke for us to fit us in last minute, we would've been in a lot more trouble otherwise! Excellent service 👍
The staff is very helpful. They usually have the items that I am looking for. The items that they did have in stock were available for pickup the next day.
Blower motor went out on I-70. 20 degrees and no heat. They had the part in stock and I changed it out in the parking lot like I've done many times with other breakdowns at many other of their stores across the country.
Yup....auto parts. They generally have what I need, and if they don't they have it by the afternoon. I just wish some of the parts were of higher quality.
The counter workers are always helpful and friendly. Never an issue getting my veterans discount. Willing to look up parts and help out how ever they can.
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